ITIL®
ITIL® powered by Books24x7
The most widely accepted approach to IT Service Management (ITSM) in the world, including new Version 3 (V3)
Why ITIL?
Organizations are becoming increasingly dependent on corporate IT services to satisfy their corporate objectives and meet their business needs. This leads to an increased requirement for high quality IT services. ITIL provides a cohesive set of best practices, drawn from the public and private sectors worldwide. Since its inception nearly 20 years ago, ITIL has evolved to earn global recognition and adoption.
What's in ITIL?
ITIL is the most widely accepted approach to IT Service Management (ITSM) in the world. ITIL is a series of books giving guidance to the provision of quality IT services, and the accommodation and environmental facilities needed to support IT. This collection embodies best practices for IT Service Management.
ITIL Version 3 is a service lifecycle-based practice incorporating the best of V1 and V2 and tested current best practice for ITSM. The updated Core consists of five titles (covering Service Strategy, Service Design, Service Transition, Service Operation and Continual Service Improvement.) A key theme in Version 3 is a migration from business and IT alignment to business and IT integration.
The ITIL collection also includes the 10 book titles in the Version 2 curriculum -- the perfect complement for organizations planning their migration strategy from V2 to V3.
Who contributes to ITIL?
Books24x7 offers access to the ITIL collection through a partnership with The Stationery Office (TSO) and the UK Office of Government Commerce (OGC).
Who uses ITIL?
IT Service Management (ITSM) professions in organizations worldwide, including:
- Executives and Managers
- Service Managers
- Program Managers
- Project Leads and Sponsors
- Quality Assurance Managers
- Operations Managers
- Business Systems Managers
How ITIL supports professionals with critical business initiatives
The ITIL collection supports critical business initiatives by:
- Explaining the basic concept of IT Service Management and the new lifecycle model.
- Providing guidance on the production and maintenance of IT policies, architectures and documents for the design of innovative IT infrastructure service solutions and processes.
- Focusing on every element of the service Lifecycle to ensure customer outcomes.
- Identifying and introducing service management improvements, as well as issues surrounding service retirement.
- Detailing delivery and control activities for operational excellence on a day-to-day basis.
