Press Releases & Coverage

SkillSoft Gets High Marks for Customer Satisfaction

TNS Survey Shows 9 out of 10 Customers Willing to act as Reference for SkillSoft

NASHUA, N.H., Apr 06, 2009 (BUSINESS WIRE) -- SkillSoft PLC (Nasdaq: SKIL), a leading SaaS provider of e-learning and performance support solutions for global enterprises, government, education and small to medium-sized businesses, today announced that a recent survey by TNS shows corporations expressing high levels of customer satisfaction with SkillSoft's award winning products and services. The survey also shows that 9 out of 10 of customers are willing to act as a reference for SkillSoft.

TNS is the world's largest custom research company and a global leader in customer satisfaction research.

SkillSoft meets or exceeds customer expectations in five different categories: customer service, product quality, ease of doing business, likelihood to repurchase its product, and the willingness to act as a product reference.

Overall SkillSoft customer satisfaction is in the top 5 percent of the TNS Technology segment.

"We are continually striving to raise the bar in our customer service and satisfaction ratings," said Chuck Moran, President and CEO for SkillSoft. "The high degree of our customers' satisfaction plays a big part in setting us apart from the competition."

The survey - which details customers' attitudes towards SkillSoft - is commissioned annually by the company to help it continue to achieve exceptional customer service goals. SkillSoft has approximately 10 million end users at 3,000 companies including roughly half of the Fortune 500, all branches of the U.S. military and all cabinet-level agencies.

"The results show that SkillSoft is well positioned compared to its competitors, and customers are more likely to continue purchasing their solutions." said Scott Clark, Regional Vice President at TNS "SkillSoft ranks third highest in customer satisfaction compared to the other 50-plus technology companies that make up TNS' customer satisfaction index."

About TNS

TNS is the world's largest custom research company and a global leader in stakeholder management research. TNS works with many of the Fortune 500s top technology companies to provide market measurement, analysis and insight.

Its strategic goal is to be recognized as the global leader in delivering value-added information and insights that help its clients make more effective business decisions.

TNS delivers innovative thinking and excellent service across a network of 80 countries. Working in partnership with clients, TNS provides high-quality information, analysis and insight that improves understanding of consumer behavior.

TNS is the sixth sense of business(TM).

For more information about TNS, please visit

About SkillSoft

SkillSoft PLC (Nasdaq: SKIL) is a leading SaaS provider of on-demand e-learning and performance support solutions for global enterprises, government, education and small to medium-sized businesses. SkillSoft enables business organizations to maximize business performance through a combination of comprehensive e-learning content, online information resources, flexible learning technologies and support services.

Content offerings include business, IT, desktop, compliance and consumer/SMB courseware collections, as well as complementary content assets such as Leadership Development Channel video products, KnowledgeCenter(TM) portals, virtual instructor-led training services and online mentoring services. SkillSoft's Books24x7(R) product offering includes access to more than 20,000 digitized IT and business books, as well as book summaries and executive reports. Technology offerings include the SkillPort(R) learning management system, Search-and-Learn(R), SkillSoft(R) Dialogue(TM) and virtual classroom.

SkillSoft courseware content described herein is for information purposes only and is subject to change without notice. SkillSoft has no obligation or commitment to develop or deliver any future release, upgrade, feature, enhancement or function described in this press release except as specifically set forth in a written agreement.

SkillSoft, the SkillSoft logo, SkillPort, Search-and-Learn, SkillChoice, Books24x7, ITPro, BusinessPro, OfficeEssentials, GovEssentials, EngineeringPro, FinancePro, AnalystPerspectives, ExecSummaries, ExecBlueprints, Express Guide and Dialogue are trademarks or registered trademarks of SkillSoft PLC in the United States and certain other countries. All other trademarks are the property of their respective owners, countries.


Donna Keenan, 603-821-3211
Lois Paul & Partners
Frank Tutalo, 781-782-5761