Our Service

With over 40% of our staff in Customer Support and eLearning Consulting, we ensure the success of your eLearning Program by aligning it to your business needs.

We support 6,700 customers, with over half from the Fortune 500

Our People

We begin by developing your eLearning Program in conjunction with your strategies, culture and events to leverage best practices—then working with you to maximize your eLearning success. Skillsoft eLearning consultants, customer support, and application engineers provide core program support services, a fundamental value-add. These teams deliver the expert eLearning services and advice to help you establish your general strategy for deployment and adoption of powerful learning programs.


Our customer success consultants will guide the way through strategy, competency mapping, blended learning design, technology deployment and value measurement. You get the benefit of years of experience and consistent best practices in helping customers like you develop effective learning programs that maximize business results.

Competency Mapping

Skillsoft's catalog, certification matrix, and universal competency tool (UCT) enable you to analyze and package course content that ensures the development of desired competencies in your organization. Skillsoft also offers custom content mapping to address your unique competency models that define job performance success on your terms.

eLearning Marketing Support

Marketing strategy is an integral part of your implementation and an essential component of a successful eLearning support program. We provide you with the marketing tools and strategy you need to ensure the success of your eLearning programs. In addition, the Skillsoft Client Community website includes communication strategies, incentive programs and marketing theme resources to help you build momentum for your program launch and drive usage rates.

Maximize ROI

It is empowering for employees to learn practical, relevant content that helps them close the skills gap in their careers. Skillsoft's technology-enabled learning techniques can help you save as much as 68% over traditional training methods. Skillsoft's virtual learning—with award-winning content, world-class service, and unmatched experience—result in stronger skills, more engaged employees, lower costs and higher business returns.

Impact Analysis

Skillsoft's Impact Analysis helps our customers clearly demonstrate the business impact of eLearning investments and benchmark their efforts for ongoing assessment. Using our Learning Growth Model™ we conduct extensive research across our global customer base to identify trends and anchors of successful implementations and measure our effectiveness in our customers' organizations.