"It is easy to forget that ours is the first generation that has recognised the phenomenon of harassment in the workplace," says Michael Rubenstein in Angela Ishmael's "Harassment, Bullying and Violence at Work." As part of a series on Respecting Individual Rights, this course tackles the issue of harassment in the workplace. From jokes to violence, you will explore the range of behaviour that can be described as harassment, and understand the nature of the problem. You will explore the way that harassment is now defined, and the forms of harassment that are most common, and identify ways of dealing with and preventing harassment, including legislation. Nobody quite knows the extent of harassment in the workplace, but figures which suggest that 73 per cent of workers have experienced bullying, and 45 per cent have experienced sexual harassment, show how big the problem is. Is it happening in your workplace now? Do you want to know how to stop it?

Have you ever had a really great day at work? Everything is going the way it should, you're on schedule and you're getting to meetings on time. Then someone verbally attacks you or metaphorically stabs you in the back. Aggressive people are arguably the most difficult type of people to work with. Hostile-aggressives openly antagonise people whereas passive-aggressives have hidden agendas and work behind the scenes. No matter which type of aggressive behaviour you have to deal with, you've got your work cut out for you. That's why this course is useful. It details the characteristics of the six most common types of aggressive people and provides effective ways to cope with their behaviour.

Do you grind your teeth in frustration each time you have to work closely with someone who drives you batty? Do you have to put up with difficult people at work on a regular basis? Has your GP told you that your blood pressure is at an all-time high? If you answered "yes" to any of these questions, it's probably time for you to learn to deal with difficult people at the office. This course will guide you in your journey to coping effectively with difficult people. You'll learn step-by-step methods and processes to help you identify difficult people and to cope with them and communicate with them. With the help of this course, you'll no longer have to be frustrated or intimidated by difficult people.