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Book Detail


Title: Service Offerings and Agreements: A Guide for ITIL V3 Intermediate Exam Candidates
Author: Griffiths
Subject: Providing clarification and expansion of the core ITIL texts; this easy-to-understand; jargon-free guide enables comprehension; application and analysis of service offerings and agreements to take place.
Skillsoft Book ID: 40363
ISBN: 9781906124601
Published: 2011-03-10
Collection: ITPro
Certification Track: ITILŪ