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Book Detail


Title: Service Offerings and Agreements: A Guide for ITILŪ Exam Candidates; Second Edition
Author: Griffiths
Subject: Reflecting the current thinking from ITILŪ; this book pays particular emphasis on business relationship management; and is aligned to the latest syllabus for the Intermediate Certificate in Service Offerings and Agreements.
Skillsoft Book ID: 65215
ISBN: 9781780171920
Published: 2014-06-23
Collection: ITPro
Certification Track: ITILŪ