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BUSINESS STRATEGY and OPERATIONS

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Operations Curriculum

The Foundations of Six Sigma (8)
TitleTypeID / Description
Are You Listening to Your Customers? Business Impact Series _pc_bi_ssbi001
Quick Wins in Six Sigma Implementation Business Impact Series _pc_bi_ssbi002
Does Your Business Really Need Six Sigma? Challenge Series _pc_ch_ssch001
Six Sigma Versus TQM Business Impact Series _pc_bi_ssbi003
Lean Inbound Transportation Business Impact Series _pc_bi_ssbi004
Identifying Candidates for Key Six Sigma Roles Challenge Series _pc_ch_ssch002
A Critical-to-quality Tree - What's That? Business Impact Series _pc_bi_ssbi006
Basic Measurement Concepts in Six Sigma Business Impact Series _pc_bi_ssbi007
Operations Management (8)
TitleTypeID / Description
Operations Management and the Organization Course oper_21_a01_bs_enus
Operations Management: Product and Service Management Course oper_21_a02_bs_enus
Operations and Supply Chain Management Course oper_21_a03_bs_enus
Operations Management: Inventory Management Course oper_21_a04_bs_enus
Operations Management: Forecasting and Capacity Planning Course oper_21_a05_bs_enus
Operations Management: Operations Scheduling Course oper_21_a06_bs_enus
Operations Management: Management of Quality Course oper_21_a07_bs_enus
Operations Management: Facilities Planning and Management Course oper_21_a08_bs_enus
Six Sigma Green Belt: Six Sigma and the Organization (3)
TitleTypeID / Description
Lean Principles and Six Sigma Projects Course oper_24_a02_bs_enus
Six Sigma and Organizational Goals Course oper_24_a01_bs_enus
Design for Six Sigma and FMEA Course oper_24_a03_bs_enus
Six Sigma Green Belt: Define (6)
TitleTypeID / Description
Six Sigma Project Identification Course oper_25_a01_bs_enus
Voice of the Customer in Six Sigma Course oper_25_a02_bs_enus
Basics of Six Sigma Project Management Course oper_25_a03_bs_enus
Six Sigma Management and Planning Tools Course oper_25_a04_bs_enus
Performance Metrics for Six Sigma Course oper_25_a05_bs_enus
Six Sigma Project Team Dynamics and Performance Course oper_25_a06_bs_enus
Six Sigma Green Belt: Measure (6)
TitleTypeID / Description
Measurement System Analysis in Six Sigma Course oper_26_a05_bs_enus
Process and Performance Capability Measurement in Six Sigma Course oper_26_a06_bs_enus
Process Documentation and Analysis in Six Sigma Course oper_26_a01_bs_enus
Basic Probability and Statistical Distributions in Six Sigma Course oper_26_a02_bs_enus
Data Classification, Sampling, and Collection in Six Sigma Course oper_26_a03_bs_enus
Statistics and Graphical Presentation in Six Sigma Course oper_26_a04_bs_enus
Six Sigma Green Belt: Analyze (3)
TitleTypeID / Description
Multi-vari Studies, Correlation, and Linear Regression in Six Sigma Course oper_27_a01_bs_enus
Introduction to Hypothesis Testing and Tests for Means in Six Sigma Course oper_27_a02_bs_enus
Hypothesis Tests for Variances and Proportions in Six Sigma Course oper_27_a03_bs_enus
Six Sigma Green Belt: Improve (3)
TitleTypeID / Description
Design of Experiments in Six Sigma Course oper_28_a01_bs_enus
Root Cause Analysis and Waste Elimination in Six Sigma Course oper_28_a02_bs_enus
Cycle Time Reduction and Kaizen in Six Sigma Course oper_28_a03_bs_enus
Six Sigma Green Belt: Control (3)
TitleTypeID / Description
Statistical Process Control and Control Plans in Six Sigma Course oper_29_a01_bs_enus
Creating and Using Control Charts in Six Sigma Course oper_29_a02_bs_enus
Lean Tools for Process Control in Six Sigma Course oper_29_a03_bs_enus
Manager of Quality/Organizational Excellence (11)
TitleTypeID / Description
Leadership Course oper_04_a01_bs_enus
Team Dynamics Course oper_04_a02_bs_enus
Developing and Deploying Strategic Plans Course oper_04_a03_bs_enus
Managerial Skills and Abilities Course oper_04_a04_bs_enus
Communication Skills and Project Management Course oper_04_a05_bs_enus
Quality Systems, Models, and Theories Course oper_04_a06_bs_enus
Problem-Solving and Process Management Tools Course oper_04_a07_bs_enus
Measurement: Assessment and Metrics Course oper_04_a08_bs_enus
Customer-Focused Management Course oper_04_a09_bs_enus
Supply Chain Management Course oper_04_a10_bs_enus
Training and Development Course oper_04_a11_bs_enus
Six Sigma Yellow Belt: Six Sigma Fundamentals (4)
TitleTypeID / Description
Six Sigma and Lean Foundations and Principles Course oper_30_a01_bs_enus
Six Sigma Team Basics, Roles, and Responsibilities Course oper_30_a02_bs_enus
Six Sigma Quality Tools Course oper_30_a03_bs_enus
Six Sigma Metrics Course oper_30_a04_bs_enus
Six Sigma Yellow Belt: Define (2)
TitleTypeID / Description
Identifying Six Sigma Projects Course oper_31_a01_bs_enus
Six Sigma Project Management Basics Course oper_31_a02_bs_enus
Six Sigma Yellow Belt: Measure (3)
TitleTypeID / Description
Basic Statistics for Six Sigma Course oper_32_a01_bs_enus
Data Types and Data Collection in Six Sigma Course oper_32_a02_bs_enus
Six Sigma and Measurement System Analysis Course oper_32_a03_bs_enus
Six Sigma Yellow Belt: Analyze (3)
TitleTypeID / Description
Lean Tools and FMEA in Six Sigma Course oper_33_a01_bs_enus
Six Sigma Data Analysis and Root Cause Analysis Course oper_33_a02_bs_enus
Basics of Correlation, Regression, and Hypothesis Testing for Six Sigma Course oper_33_a03_bs_enus
Six Sigma Yellow Belt: Improve and Control (2)
TitleTypeID / Description
Six Sigma Improvement Techniques Course oper_34_a01_bs_enus
Control Tools and Documentation in Six Sigma Course oper_34_a02_bs_enus
Leading Sustainable Process Improvement (4)
TitleTypeID / Description
Spearheading a Process Improvement Challenge Series _pc_ch_opch001
Stakeholder-driven Process Improvement Course oper_35_a01_bs_enus
Mapping and Measuring to Support Sustainable Process Improvement Course oper_35_a02_bs_enus
Implementing and Sustaining Process Improvement Course oper_35_a03_bs_enus
Six Sigma Black Belt (2015 BOK): Organization-wide Planning and Deployment (3)
TitleTypeID / Description
Fundamentals of Lean and Six Sigma and their Applications Course oper_36_a01_bs_enus
Six Sigma Project Selection, Roles, and Responsibilities Course oper_36_a02_bs_enus
Six Sigma Strategic Planning and Deployment Course oper_36_a03_bs_enus
Six Sigma Black Belt (2015 BOK): Organizational Process Management and Measures (2)
TitleTypeID / Description
Impact on Stakeholders and Benchmarking for Six Sigma Course oper_37_a01_bs_enus
Using Business and Financial Measures in Six Sigma Course oper_37_a02_bs_enus
Six Sigma Black Belt (2015 BOK): Team Management (3)
TitleTypeID / Description
Six Sigma Team Dynamics, Roles, and Success Factors Course oper_38_a01_bs_enus
Six Sigma Team Facilitation and Leadership Course oper_38_a02_bs_enus
Six Sigma Team Dynamics and Training Course oper_38_a03_bs_enus
Six Sigma Black Belt (2015 BOK): Define (2)
TitleTypeID / Description
Six Sigma Business Case, Project Charter, and Tools Course oper_39_a02_bs_enus
Determining Requirements by Listening to the Voice of the Customer in Six Sigma Course oper_39_a01_bs_enus
Six Sigma Black Belt (2015 BOK): Measure (6)
TitleTypeID / Description
Process Flow Metrics and Analysis Tools for Six Sigma Course oper_40_a01_bs_enus
Data Types, Sampling, Collection, and Measurement in Six Sigma Course oper_40_a02_bs_enus
Six Sigma Measurement Systems and Metrology Course oper_40_a03_bs_enus
Using Basic Statistics and Graphical Methods in Six Sigma Course oper_40_a04_bs_enus
Probability and Probability Distributions in Six Sigma Course oper_40_a05_bs_enus
Determining Process Performance and Capability in Six Sigma Course oper_40_a06_bs_enus
Six Sigma Black Belt (2015 BOK): Analyze (5)
TitleTypeID / Description
Measuring and Modeling Relationships between Variables in Six Sigma Course oper_41_a01_bs_enus
Basics of Hypothesis Testing and Tests for Means in Six Sigma Course oper_41_a02_bs_enus
Tests for Variances and Proportions, ANOVA, and Goodness-of-fit in Six Sigma Course oper_41_a03_bs_enus
Multivariate Tools and Nonparametric Tests in Six Sigma Course oper_41_a04_bs_enus
FMEA and Other Nonstatistical Analysis Methods in Six Sigma Course oper_41_a05_bs_enus
Six Sigma Black Belt (2015 BOK): Improve (3)
TitleTypeID / Description
Understanding DOE and Planning Experiments in Six Sigma Course oper_42_a01_bs_enus
Designing, Conducting, and Analyzing Experiments in Six Sigma Course oper_42_a02_bs_enus
Lean Improvement Methods and Implementation Planning in Six Sigma Course oper_42_a03_bs_enus
Six Sigma Black Belt (2015 BOK): Control (3)
TitleTypeID / Description
Sustaining Six Sigma Improvements Course oper_43_a03_bs_enus
Using Lean Control Tools and Maintaining Controls in Six Sigma Course oper_43_a02_bs_enus
Statistical Process Control (SPC) and Control Charts in Six Sigma Course oper_43_a01_bs_enus
Six Sigma Black Belt (2015 BOK): Design for Six Sigma (DFSS) (1)
TitleTypeID / Description
Common DFSS Methodologies, Design for X, and Robust Designs Course oper_44_a01_bs_enus
Six Sigma: Champion Training (4)
TitleTypeID / Description
Introduction to Six Sigma for Champions Course oper_03_a01_bs_enus
Six Sigma Process Improvement Course oper_03_a02_bs_enus
Six Sigma Projects and Project Teams Course oper_03_a03_bs_enus
Managing and Deploying Six Sigma Course oper_03_a04_bs_enus
Fundamentals of Lean for Business Organizations (8)
TitleTypeID / Description
Introduction to Lean for Service and Manufacturing Organizations Course oper_20_a01_bs_enus
Using Lean for Perfection and Quality Course oper_20_a02_bs_enus
Lean Tools and Techniques for Flow and Pull Course oper_20_a03_bs_enus
Reducing Waste and Streamlining Value Flow Using Lean Course oper_20_a04_bs_enus
Value Stream Mapping in Lean Business Course oper_20_a05_bs_enus
Applying Lean in Service and Manufacturing Organizations Course oper_20_a06_bs_enus
Five Steps to Perfection: Implementing Lean Business Impact Series _pc_bi_ssbi009
Value Stream Maps for Non-manufacturing Processes Business Impact Series _pc_bi_ssbi010
Purchasing and Vendor Management Essentials (4)
TitleTypeID / Description
Fundamentals of Purchasing and Vendor Management Course oper_23_a01_bs_enus
Purchasing: Finding Sources of Supply Course oper_23_a02_bs_enus
Selecting Suppliers and Administering Contracts Course oper_23_a03_bs_enus
Evaluating Supplier Performance and Managing Supplier Relationships Course oper_23_a04_bs_enus
Mentoring Asset (2)
TitleTypeID / Description
Mentoring Six Sigma Green Belt (SSGB) Mentoring Assets mntcssgb
Mentoring Six Sigma Yellow Belt (SSYB) Mentoring Assets mntcssyb
Test Preps (2)
TitleTypeID / Description
TestPrep Six Sigma Green Belt (SSGB) Testprep Exams oper_ssgb_a02_tp_enus
TestPrep Six Sigma Yellow Belt (SSYB) (New) Testprep Exams oper_30_a01_tp_enus

Strategic Planning Curriculum

Moving From an Operational Manager to a Strategic Thinker (4)
TitleTypeID / Description
Leading Outside the Organization Business Impact Series _pc_bi_lsbi005
Effective Critical Analysis of Business Reports Business Impact Series _pc_bi_pfbi004
Returning to Core Competencies Business Impact Series _pc_bi_lsbi014
Competitive Awareness and Strategy Challenge Series _pc_ch_lach022
The Fundamentals of Globalization (8)
TitleTypeID / Description
Managing Expatriates' Career Development Business Impact Series _pc_bi_mgbi011
The Etiquette of Cross-cultural Gift Giving Business Impact Series _pc_bi_spbi015
Evaluating Globalization Opportunities Challenge Series _pc_ch_lach019
The Fundamentals of Globalization: The Global Context Course stgy_05_a01_bs_enus
Fundamentals of Globalization: Analyzing the Global Environment Course stgy_05_a02_bs_enus
The Fundamentals of Globalization: Strategies for Globalization Course stgy_05_a03_bs_enus
Fundamentals of Globalization: Managing in a Global Environment Course stgy_05_a04_bs_enus
Final Exam: The Fundamentals of Globalization Final Exams stgy_05_a01_fe_enus
IT Strategy Essentials (4)
TitleTypeID / Description
IT Strategy Essentials: Business and IT Strategy Alignment Course stgy_06_a01_bs_enus
IT Strategy Essentials: Creating an IT Strategy Plan Course stgy_06_a02_bs_enus
IT Strategy Essentials: Implementing an IT Strategy Course stgy_06_a03_bs_enus
Final Exam: IT Strategy Essentials Final Exams stgy_06_a01_fe_enus
Business Planning Essentials (4)
TitleTypeID / Description
Business Planning Essentials: Preparing a Business Plan Course stgy_10_a01_bs_enus
Business Planning Essentials: Performing Key Analyses Course stgy_10_a02_bs_enus
Business Planning Essentials: Preparing for Implementation Course stgy_10_a03_bs_enus
Final Exam: Business Planning Essentials Final Exams stgy_10_a01_fe_enus
Risk Management (4)
TitleTypeID / Description
Risk Management: Identifying Risk Course stgy_09_a01_bs_enus
Risk Management: Assessing Risk Course stgy_09_a02_bs_enus
Risk Management: Dealing with Risk Course stgy_09_a03_bs_enus
Final Exam: Risk Management Final Exams stgy_09_a01_fe_enus
Leading and Implementing Sustainable Green Business Strategies (4)
TitleTypeID / Description
Introduction to Green Business and Sustainability Course stgy_04_a01_bs_enus
Green Business: Planning Sustainability Strategies Course stgy_04_a02_bs_enus
Green Business: Implementing Sustainability Strategies Course stgy_04_a03_bs_enus
Final Exam: Leading and Implementing Sustainable Green Business Strategies Final Exams stgy_04_a01_fe_enus
Business Law Essentials (4)
TitleTypeID / Description
Business Law Basic Concepts Course stgy_07_a01_bs_enus
Business Law and Ethics Course stgy_07_a02_bs_enus
Business Law and the Manager's Responsibilities Course stgy_07_a03_bs_enus
Final Exam: Business Law Essentials Final Exams stgy_07_a01_fe_enus
Developing Strategic Thinking Acumen (7)
TitleTypeID / Description
Effective Critical Analysis of Business Reports Business Impact Series _pc_bi_pfbi004
Returning to Core Competencies Business Impact Series _pc_bi_lsbi014
Competitive Awareness and Strategy Challenge Series _pc_ch_lach022
Developing the Capacity to Think Strategically Course stgy_08_a01_bs_enus
Developing the Strategic Thinking Skill of Seeing the Big Picture Course stgy_08_a02_bs_enus
Using Strategic Thinking Skills Course stgy_08_a03_bs_enus
Final Exam: Developing Strategic Thinking Acumen Final Exams stgy_08_a01_fe_enus

Marketing Curriculum

Strategic Marketing in Action (3)
TitleTypeID / Description
Sales and Marketing: Two Sides of the Same Coin? Business Impact Series _pc_bi_spbi011
Trade Show Marketing - Planning Ahead Business Impact Series _pc_bi_spbi013
Increasing Competitiveness through Collaboration Challenge Series _pc_ch_lsch006
Digital Marketing (4)
TitleTypeID / Description
Digital Marketing: Getting to the Customer Course mkt_04_a01_bs_enus
Managing Your Reputation Through Content Marketing and Online PR Course mkt_04_a03_bs_enus
Digital Marketing Partnerships, Sales, and After-sales Processes Course mkt_04_a04_bs_enus
Search Engine Marketing: Getting Discovered by the Customer Course mkt_04_a02_bs_enus
Marketing Essentials (8)
TitleTypeID / Description
Designing Products to Fit the Channel Business Impact Series _pc_bi_spbi005
Using Web Analytics to Increase Sales Business Impact Series _pc_bi_spbi012
Marketing Essentials: Introduction to Marketing Course mkt_01_a01_bs_enus
Marketing Essentials: Planning and People Course mkt_01_a02_bs_enus
Marketing Essentials: Product and Price Course mkt_01_a03_bs_enus
Marketing Essentials: Place Course mkt_01_a04_bs_enus
Marketing Essentials: Promotion Course mkt_01_a05_bs_enus
Marketing Essentials: Marketing and Ethics Course mkt_01_a06_bs_enus
Competitive Marketing Strategies (3)
TitleTypeID / Description
Competitive Marketing Strategies: Conducting an Internal Analysis Course mkt_02_a01_bs_enus
Competitive Marketing Strategies: Analyzing Competitors Course mkt_02_a02_bs_enus
Competitive Marketing Strategies: Selecting and Implementing Strategies Course mkt_02_a03_bs_enus
Strategic Brand Management (4)
TitleTypeID / Description
Building Lasting Customer-brand Relationships Course mkt_03_a01_bs_enus
Developing a Brand Internally Course mkt_03_a02_bs_enus
Global Brand Management Course mkt_03_a03_bs_enus
Brand Management for Social Media and Wireless Technologies Course mkt_03_a04_bs_enus

FINANCE, HUMAN RESOURCES and ADMINISTRATION

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Finance and Accounting Curriculum

Finance and Accounting Essentials for Non-financial Professionals (14)
TitleTypeID / Description
Increasing Cash Flow in Times of Need Business Impact Series _pc_bi_fabi003
Attracting New Investors - Keeping Presentations Focused Business Impact Series _pc_bi_fabi004
What's Your Gross Profit Margin Really Saying? Business Impact Series _pc_bi_fabi006
Recognizing The Value of Intangible Assets Business Impact Series _pc_bi_fabi007
Recession: How it Affects Business Business Impact Series _pc_bi_fabi008
Using Financial Analysis for Credit Decisions Challenge Series _pc_ch_lach012
Principles of Accounting and Finance for Non-financial Professionals Course fin_02_a01_bs_enus
Cash Flow Management Essentials for Non-financial Professionals Course fin_02_a02_bs_enus
The Time Value of Money and Investment Decisions for Non-financial Professionals Course fin_02_a03_bs_enus
The Essentials of Budgeting for Non-financial Professionals Course fin_02_a04_bs_enus
Financial Statements for Non-financial Professionals Course fin_02_a05_bs_enus
Analyzing Financial Statements for Non-financial Professionals Course fin_02_a06_bs_enus
Assessing Nonrecurring Items in Income Statements Business Impact Series _pc_bi_fabi009
The Time Value of Money: Possible Pitfalls Business Impact Series _pc_bi_fabi011
Accounting Fundamentals (12)
TitleTypeID / Description
Outsourcing Financial Activities Business Impact Series _pc_bi_fabi001
Basic Accounting Principles and Framework Course fin_03_a01_bs_enus
The Accounting Equation and Financial Statements Course fin_03_a02_bs_enus
The Accounting Cycle and Accrual Accounting Course fin_03_a03_bs_enus
Accounting Transactions and Books of Account Course fin_03_a04_bs_enus
Trial Balance & Adjusting Entries Course fin_03_a05_bs_enus
The Income Statement Course fin_03_a06_bs_enus
The Balance Sheet Course fin_03_a07_bs_enus
The Cash Flow Statement Course fin_03_a08_bs_enus
Accounting for Companies' Stock Transactions and Dividends Course fin_03_a09_bs_enus
Deconstructing the Balance Sheet Business Impact Series _pc_bi_fabi010
Final Exam: Accounting Fundamentals Final Exams fin_03_a01_fe_enus
Budgeting Essentials (5)
TitleTypeID / Description
Organizational Budgeting Activities and the Master Budget Course fin_05_a01_bs_enus
Planning and Preparing an Operating Budget Course fin_05_a02_bs_enus
Preparing Operating Budgets and the Cash Budget Course fin_05_a03_bs_enus
Using Budgets for Management and Control Course fin_05_a04_bs_enus
Final Exam: Budgeting Essentials Final Exams fin_05_a01_fe_enus
Auditing Essentials (6)
TitleTypeID / Description
Using Audits to Help Prevent Business Fraud Business Impact Series _pc_bi_fabi002
Introduction to Auditing Course fin_06_a01_bs_enus
Auditing for Internal Control and Risk Assessment Course fin_06_a02_bs_enus
Auditing the Revenue Cycle Course fin_06_a03_bs_enus
Auditing for Cash and Inventories Course fin_06_a04_bs_enus
Final Exam: Auditing Essentials Final Exams fin_06_a01_fe_enus
Capital Budgeting Essentials (5)
TitleTypeID / Description
Capital Budgeting: The Capital Budgeting Process Course fin_07_a01_bs_enus
Capital Budgeting: Net Present Value and Internal Rate of Return Course fin_07_a02_bs_enus
Capital Budgeting: Discounted Payback Period and Profitability Index Course fin_07_a03_bs_enus
Capital Budgeting: Capital Allocation Course fin_07_a04_bs_enus
Final Exam: Capital Budgeting Essentials Final Exams fin_07_a01_fe_enus

Human Resources Curriculum

Essentials of Interviewing and Hiring (11)
TitleTypeID / Description
Guarding Against Interviewing Biases Business Impact Series _pc_bi_hrbi003
Hiring Strategic Thinkers Challenge Series _pc_ch_lach011
Essentials of Interviewing and Hiring: Screening Applicants for Interviewing Course hr_06_a01_bs_enus
Essentials of Interviewing and Hiring: Preparing to Interview Course hr_06_a02_bs_enus
Essentials of Interviewing and Hiring: Conducting an Effective Interview Course hr_06_a03_bs_enus
Essentials of Interviewing and Hiring: Behavioral Interview Techniques Course hr_06_a04_bs_enus
Essentials of Interviewing and Hiring: Selecting the Right Candidate Course hr_06_a05_bs_enus
Creating a Compelling Job Description Business Impact Series _pc_bi_hrbi015
Conducting Interviews: Asking the Right Questions Business Impact Series _pc_bi_hrbi014
Hiring a New Employee Challenge Series _pc_ch_lach028
Final Exam: Essentials of Interviewing and Hiring Final Exams hr_06_a01_fe_enus
Organizational Behavior (6)
TitleTypeID / Description
Fundamentals of Organizational Behavior for the Individual Course hr_08_a01_bs_enus
Fundamentals of Organizations - Groups Course hr_08_a02_bs_enus
Understanding Organizational Power and Politics Course hr_08_a03_bs_enus
Organizational Structure and Employee Behavior Course hr_08_a04_bs_enus
Organizational Behavior: Dynamics of a Positive Organizational Culture Course hr_08_a05_bs_enus
Final Exam: Organizational Behavior Final Exams hr_08_a01_fe_enus
Recruiting and Retention Strategies (8)
TitleTypeID / Description
Aligning Recruitment to Job Requirements Business Impact Series _pc_bi_hrbi001
Preventing High Turnover Rates: How to Keep The Best Business Impact Series _pc_bi_mgbi008
Fringe Benefits: Maintaining a Competitive Hiring Advantage Business Impact Series _pc_bi_hrbi004
Disciplines of Organizational Learning: Personal Mastery Business Impact Series _pc_bi_pfbi011
Recruiting Talent Course hr_05_a01_bs_enus
Retaining Your Talent Pool Course hr_05_a02_bs_enus
Surviving the Talent Crunch Challenge Series _pc_ch_lsch007
Final Exam: Recruiting and Retention Strategies Final Exams hr_05_a01_fe_enus
The role of HR as a Business Partner (5)
TitleTypeID / Description
HR as Business Partner: From Cost Center to Strategic Partner Course hr_07_a01_bs_enus
HR as Business Partner: Linking HR Functions with Organizational Goals Course hr_07_a02_bs_enus
HR as Business Partner: Managing Talent for Organizational Success Course hr_07_a03_bs_enus
HR as Business Partner: Using Metrics and Designing Strategic Initiatives Course hr_07_a04_bs_enus
Final Exam: The role of HR as a Business Partner Final Exams hr_07_a01_fe_enus
Human Resources Core Knowledge (HRCI: PHR/SPHR-aligned) (3)
TitleTypeID / Description
Human Resources Core Knowledge: Skills, Concepts, and Tools Course hr_09_a01_bs_enus
Human Resources Core Knowledge: Functions and Activities Course hr_09_a02_bs_enus
Final Exam: Human Resources Core Knowledge (HRCI: PHR/SPHR-aligned) Final Exams hr_09_a01_fe_enus
Business Management and Strategy (HRCI: PHR/SPHR-aligned) (4)
TitleTypeID / Description
Business Management and Strategy: The HR Function and Business Environment Course hr_10_a01_bs_enus
Business Management and Strategy: HR Functions and Roles Course hr_10_a03_bs_enus
Business Management and Strategy: HR and the Strategic Planning Process Course hr_10_a02_bs_enus
Final Exam: Business Management and Strategy (HRCI: PHR/SPHR-aligned) Final Exams hr_10_a01_fe_enus
Workforce Planning and Employment (HRCI: PHR/SPHR-aligned) (5)
TitleTypeID / Description
Workforce Planning and Employment: Employment Legislation Course hr_11_a01_bs_enus
Workforce Planning and Employment: Recruitment Strategies Course hr_11_a02_bs_enus
Workforce Planning and Employment: Sourcing and Selecting Candidates Course hr_11_a03_bs_enus
Workforce Planning and Employment: Orientation, Onboarding, and Exit Strategies Course hr_11_a04_bs_enus
Final Exam: Workforce Planning and Employment (HRCI: PHR/SPHR-aligned) Final Exams hr_11_a01_fe_enus
Human Resource Development (HRCI: PHR/SPHR-aligned) (4)
TitleTypeID / Description
Human Resource Development: Regulations and Organizational Development Course hr_12_a01_bs_enus
Human Resource Development: Employee Training Course hr_12_a02_bs_enus
Human Resource Development: Performance Appraisal and Talent Management Course hr_12_a03_bs_enus
Final Exam: Human Resource Development (HRCI: PHR/SPHR-aligned) Final Exams hr_12_a01_fe_enus
Compensation and Benefits (HRCI: PHR/SPHR-aligned) (4)
TitleTypeID / Description
Compensation and Benefits: Regulations, Strategies, and Needs Assessment Course hr_13_a01_bs_enus
Compensation and Benefits: Managing Policies, Programs, and Activities Course hr_13_a02_bs_enus
Compensation and Benefits: Organizational Responsibilities Course hr_13_a03_bs_enus
Final Exam: Compensation and Benefits (HRCI: PHR/SPHR-aligned) Final Exams hr_13_a01_fe_enus
Employee and Labor Relations (HRCI: PHR/SPHR-aligned) (4)
TitleTypeID / Description
Employee and Labor Relations: Employment Regulations and Organizational Programs Course hr_14_a01_bs_enus
Employee and Labor Relations: Behavioral and Disciplinary Issues and Resolution Course hr_14_a02_bs_enus
Employee and Labor Relations: Unions and Collective Bargaining Course hr_14_a03_bs_enus
Final Exam: Employee and Labor Relations (HRCI: PHR/SPHR-aligned) Final Exams hr_14_a01_fe_enus
Risk Management (HRCI: PHR/SPHR-aligned) (3)
TitleTypeID / Description
Risk Management: Organizational Risk and Safety and Health Legislation Course hr_15_a01_bs_enus
Risk Management: Workplace Safety, Security, and Privacy Course hr_15_a02_bs_enus
Final Exam: Risk Management (HRCI: PHR/SPHR-aligned) Final Exams hr_15_a01_fe_enus
Strategic Human Resource Management (HRCI: SPHR-aligned) (3)
TitleTypeID / Description
Strategic HR for SPHR Exam Candidates Part I Course hr_16_a01_bs_enus
Strategic HR for SPHR Exam Candidates Part II Course hr_16_a02_bs_enus
Final Exam: Strategic Human Resource Management (HRCI: SPHR-aligned) Final Exams hr_16_a01_fe_enus
SHRM-CP/SCP: HR Competencies (4)
TitleTypeID / Description
HR Competencies: Leadership and Ethical Practice Course hr_17_a01_bs_enus
HR Competencies: Business Acumen and Relationship Management Course hr_17_a02_bs_enus
HR Competencies: Consultation and Critical Evaluation Course hr_17_a03_bs_enus
HR Competencies: Global and Cultural Effectiveness and Communication Course hr_17_a04_bs_enus
SHRM-CP/SCP: Management of People (4)
TitleTypeID / Description
Management of People: Talent Acquisition and Retention Course hr_18_a01_bs_enus
Management of People: Employee Engagement Course hr_18_a02_bs_enus
Management of People: Learning and Development Course hr_18_a03_bs_enus
Management of People: Total Rewards Course hr_18_a04_bs_enus
SHRM-CP/SCP: Organization and the HR Function (4)
TitleTypeID / Description
Organization and HR: Structure of the HR Function Course hr_19_a01_bs_enus
Organization and HR: Organizational Effectiveness and Development Course hr_19_a02_bs_enus
Organization and HR: Workforce Management and Using Technology and Data Course hr_19_a03_bs_enus
Organization and HR: Employee Relations Course hr_19_a04_bs_enus
SHRM-CP/SCP: Workplace Management and HR (4)
TitleTypeID / Description
Workplace Management: Global HR, Diversity, and Inclusion Course hr_20_a01_bs_enus
Workplace Management: Risk Management Course hr_20_a02_bs_enus
Workplace Management: Corporate Social Responsibility Course hr_20_a03_bs_enus
Workplace Management: Employment Laws and Regulations Course hr_20_a04_bs_enus
SHRM-CP/SCP: HR Strategy Management (2)
TitleTypeID / Description
Human Resource Strategy Management: Strategic Planning Course hr_21_a01_bs_enus
Human Resource Strategy Management: Business and HR Strategy Course hr_21_a02_bs_enus
SHRM- SCP: HRM for Senior HR Professionals (4)
TitleTypeID / Description
Advanced HR Management: Competencies for Senior HR Professionals Part I Course hr_22_a01_bs_enus
Advanced HR Management: Competencies for Senior HR Professionals Part II Course hr_22_a02_bs_enus
Advanced Human Resources Management: People and Organization Course hr_22_a03_bs_enus
Advanced Human Resources Management: Workplace and HR Strategy Course hr_22_a04_bs_enus

Administrative Support Curriculum

Essential Skills for Administrative Support Professionals (4)
TitleTypeID / Description
Administrative Professionals: Common Administrative Support Tasks Course ad_01_a02_bs_enus
Administrative Professionals: Maximizing Your Relationship with Your Boss Course ad_01_a03_bs_enus
Administrative Professionals: Interacting with Others Course ad_01_a04_bs_enus
Administrative Professionals: Putting Your Best Foot Forward Course ad_01_a05_bs_enus

MANAGEMENT and LEADERSHIP

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Management Curriculum

Management Essentials (10)
TitleTypeID / Description
Management Essentials: Directing Others Course mgmt_15_a01_bs_enus
Management Essentials: Delegating Course mgmt_15_a02_bs_enus
Management Essentials: Developing Your Direct Reports Course mgmt_15_a03_bs_enus
Management Essentials: Confronting Difficult Employee Behavior Course mgmt_15_a04_bs_enus
Management Essentials: Managing a Diverse Team Course mgmt_15_a05_bs_enus
Management Essentials: Treating Your Direct Reports Fairly Course mgmt_15_a06_bs_enus
Management Essentials: Caring about Your Direct Reports Course mgmt_15_a07_bs_enus
Managing Fairly Business Impact Series _pc_bi_mgbi016
Employee Dismissal Challenge Series _pc_ch_lach038
Acting Decisively Challenge Series _pc_ch_lach034
Talent Management Essentials (6)
TitleTypeID / Description
Talent Management: Basics Course mgmt_18_a01_bs_enus
Talent Management: Planning Course mgmt_18_a02_bs_enus
Talent Management: Acquiring Talent Course mgmt_18_a03_bs_enus
Talent Management: Developing and Engaging Talent Course mgmt_18_a04_bs_enus
Talent Management: Retaining Talent Course mgmt_18_a05_bs_enus
Attracting and Retaining Talent Challenge Series _pc_ch_lach021
Performance Appraisal Essentials (4)
TitleTypeID / Description
Preparing for Your Performance Appraisal Business Impact Series _pc_bi_pfbi017
Performance Appraisal Essentials: Planning for Appraisals Course mgmt_17_a01_bs_enus
Performance Appraisal Essentials: Conducting Traditional Appraisals Course mgmt_17_a02_bs_enus
Performance Appraisal Essentials: 360-degree Appraisals Course mgmt_17_a03_bs_enus
Managing Experts (4)
TitleTypeID / Description
Recognizing Natural Leaders Challenge Series _pc_ch_lsch001
Managing Top Performers Is Always Easy...Right? Business Impact Series _pc_bi_hrbi013
Meeting the Needs of Your Experts Course mgmt_21_a01_bs_enus
Overcoming Challenges When Managing Experts Course mgmt_21_a02_bs_enus
Managing Problem Performance (6)
TitleTypeID / Description
Underperforming Employee - Now What? Business Impact Series _pc_bi_hrbi010
Managing Performance Challenge Series _pc_ch_lach002
Recognizing and Diagnosing Problem Performance Course mgmt_34_a01_bs_enus
First Steps for Turning Around a Performance Problem Course mgmt_34_a02_bs_enus
Using Progressive Discipline to Correct Problem Performance Course mgmt_34_a03_bs_enus
Preventing Problem Performance Course mgmt_34_a04_bs_enus
Advanced Management Skills (10)
TitleTypeID / Description
Developing Adaptable Managers Business Impact Series _pc_bi_mgbi013
Employee Engagement Challenge Series _pc_ch_mgch006
Delivering Bad News Effectively Challenge Series _pc_ch_lach033
Building Upward Relationships Challenge Series _pc_ch_lach039
Developing a High-performance Organization Course mgmt_23_a01_bs_enus
Cross-functional Strategic Management Course mgmt_23_a02_bs_enus
Managing for Rapid Change and Uncertainty Course mgmt_23_a03_bs_enus
Managing High Performers Course mgmt_23_a04_bs_enus
Managing New Managers Course mgmt_23_a05_bs_enus
Managing Experienced Managers Course mgmt_23_a06_bs_enus
Dismissing an Employee (2)
TitleTypeID / Description
Preparing to Dismiss an Employee Course mgmt_26_a01_bs_enus
Managing the Dismissal of an Employee Course mgmt_26_a02_bs_enus
The Fundamentals of Business Crises Management (2)
TitleTypeID / Description
Demonstrating Accountability in a Crisis Situation Challenge Series _pc_ch_lach007
Perseverance and Flexibility in Times of Crisis Challenge Series _pc_ch_lach026
First Time Manager Essentials (4)
TitleTypeID / Description
First Time Manager: Understanding a Manager's Role Course mgmt_16_a01_bs_enus
First Time Manager: Challenges Course mgmt_16_a02_bs_enus
First Time Manager: Meeting Expectations Course mgmt_16_a03_bs_enus
Making the Move Into Management Challenge Series _pc_ch_lach029
Essentials of Managing Technical Professionals (3)
TitleTypeID / Description
Transitioning from Technical Professional to Management Course mgmt_19_a01_bs_enus
Strategies for Transitioning to Technical Management Course mgmt_19_a02_bs_enus
Managing Technical Professionals Course mgmt_19_a03_bs_enus
Workforce Generations (6)
TitleTypeID / Description
Managing an Aging Workforce Business Impact Series _pc_bi_mgbi005
Developing the Next Generation Business Impact Series _pc_bi_lsbi007
Understanding the Motives of Millennials Business Impact Series _pc_bi_mgbi014
Managing Workforce Generations: Introduction to Cross-generational Employees Course mgmt_20_a01_bs_enus
Managing Workforce Generations: Working with a Multigenerational Team Course mgmt_20_a02_bs_enus
Managing Workforce Generations: Working with the 21st-century Generation Mix Course mgmt_20_a03_bs_enus
Strategies for Successful Employee On-boarding (3)
TitleTypeID / Description
Strategies for Successful Employee Onboarding: An Introduction Course mgmt_24_a01_bs_enus
Strategies for Successful Employee Onboarding: Getting Started Course mgmt_24_a02_bs_enus
Strategies for Successful Employee Onboarding: Assessing Program Success Course mgmt_24_a03_bs_enus
Managing during Difficult Times (3)
TitleTypeID / Description
Communicating during Difficult Times Course mgmt_25_a01_bs_enus
Managing Resources during Difficult Times Course mgmt_25_a02_bs_enus
Managing Attitudes during Difficult Times Course mgmt_25_a03_bs_enus
Business Execution (6)
TitleTypeID / Description
Fostering a Business Execution Culture Business Impact Series _pc_bi_lsbi008
Performance Dashboard or Scorecard? Business Impact Series _pc_bi_mgbi012
Business Execution: Understanding the Fundamentals Course mgmt_28_a01_bs_enus
Business Execution: Crafting a Business Strategy that Executes Course mgmt_28_a02_bs_enus
Business Execution: Monitoring and Evaluating Initiatives Course mgmt_28_a04_bs_enus
Business Execution: Linking Strategy to People and Operations Course mgmt_28_a03_bs_enus
Essential Mentoring Techniques (4)
TitleTypeID / Description
Essential Mentoring Techniques: Mentoring Fundamentals Course mgmt_29_a01_bs_enus
Essential Mentoring Techniques: Designing and Initiating Mentoring Programs Course mgmt_29_a02_bs_enus
Essential Mentoring Techniques: Building and Maintaining Mentoring Relationships Course mgmt_29_a03_bs_enus
Essential Mentoring Techniques: Evaluating and Ending the Mentoring Program Course mgmt_29_a04_bs_enus
Thinking Like a CFO (4)
TitleTypeID / Description
Thinking Like a CFO: Mind-set and Financial Priorities Course mgmt_30_a01_bs_enus
Thinking Like a CFO: Making Financial Decisions Course mgmt_30_a02_bs_enus
Thinking Like a CFO: Preparing and Presenting a Business Case Course mgmt_30_a03_bs_enus
Thinking Like a CFO: Managing Risk Course mgmt_30_a04_bs_enus
Essentials of Facilitating (3)
TitleTypeID / Description
Using Facilitation Skills as a Manager Course mgmt_31_a01_bs_enus
Facilitating Collaborative Processes Course mgmt_31_a02_bs_enus
Challenges of Facilitating Course mgmt_31_a03_bs_enus
Effectively Managing Top Performers (3)
TitleTypeID / Description
Engaging Top Performers Course mgmt_33_a01_bs_enus
Retaining Top Performers Course mgmt_33_a02_bs_enus
Overcoming Challenges of Managing Top Performers Course mgmt_33_a03_bs_enus
Difficult Conversations (3)
TitleTypeID / Description
Preparing for a Difficult Conversation Course mgmt_36_a01_bs_enus
Having a Difficult Conversation Course mgmt_36_a02_bs_enus
Handling Difficult Conversations Effectively Course mgmt_36_a03_bs_enus
Performance Management (3)
TitleTypeID / Description
Planning for Performance Course mgmt_37_a01_bs_enus
Monitoring and Improving Performance Course mgmt_37_a02_bs_enus
Reviewing and Rewarding Performance Course mgmt_37_a03_bs_enus
Coaching for Results (6)
TitleTypeID / Description
The Art of Effective Coaching Business Impact Series _pc_bi_lsbi018
Coaching Challenge Series _pc_ch_lach024
Coaching to Shift Perceptions Challenge Series _pc_ch_mgch007
Beginning Your Coaching Engagement Course mgmt_38_a01_bs_enus
Coaching Techniques that Drive Change Course mgmt_38_a02_bs_enus
Coaching to Drive Performance Course mgmt_38_a03_bs_enus
Effective Delegation (6)
TitleTypeID / Description
Delegating Appropriate Tasks Business Impact Series _pc_bi_mgbi007
Developing Employees through Delegation Challenge Series _pc_ch_lach017
Achieve Your Objectives through Effective Delegation Course mgmt_39_a01_bs_enus
The Delegation Process Course mgmt_39_a02_bs_enus
Successful Delegation: Supervise and Encourage Course mgmt_39_a03_bs_enus
Use Delegation to Develop Your Team Course mgmt_39_a04_bs_enus

Leadership Curriculum

Leadership Essentials (20)
TitleTypeID / Description
Communicating a Shared Vision Business Impact Series _pc_bi_lsbi001
Leading Teams through Change Business Impact Series _pc_bi_lsbi003
Leading Outside the Organization Business Impact Series _pc_bi_lsbi005
Knowing When to Take Leadership Risks Business Impact Series _pc_bi_lsbi006
Motivating Human Behavior Challenge Series _pc_ch_lsch002
Wanted - Innovation Leaders Business Impact Series _pc_bi_lsbi013
Leadership Essentials: Motivating Employees Course lead_05_a01_bs_enus
Leadership Essentials: Communicating Vision Course lead_05_a02_bs_enus
Leadership Essentials: Building Your Influence as a Leader Course lead_05_a03_bs_enus
Leadership Essentials: Leading with Emotional Intelligence Course lead_05_a04_bs_enus
Leadership Essentials: Leading Business Execution Course lead_05_a05_bs_enus
Leadership Essentials: Leading Innovation Course lead_05_a06_bs_enus
Leadership Essentials: Leading Change Course lead_05_a07_bs_enus
Leadership Essentials: Creating Your Own Leadership Development Plan Course lead_05_a08_bs_enus
Developing a Business Execution Culture Challenge Series _pc_ch_lach001
Leading Change Challenge Series _pc_ch_lach004
Leader as Motivator Challenge Series _pc_ch_lach008
Leading Innovation Challenge Series _pc_ch_lach010
The Emotionally Intelligent Leader Challenge Series _pc_ch_lach014
Crafting an Organizational Vision Challenge Series _pc_ch_lach040
Making Cross-Functional Teams Work (6)
TitleTypeID / Description
Using Conflict to an Organization's Advantage Business Impact Series _pc_bi_mgbi002
Mediating Project Team Conflict Business Impact Series _pc_bi_pfbi006
Facilitating Work-related Conflict Discussions Business Impact Series _pc_bi_pfbi015
Cross-functional Team Fundamentals Course lead_10_a01_bs_enus
Key Strategies for Managing Cross-functional Teams Course lead_10_a02_bs_enus
Managing Internal Dynamics in a Cross-functional Team Course lead_10_a03_bs_enus
The Voice of Leadership (4)
TitleTypeID / Description
The Voice of Leadership: Inspirational Leadership Course lead_13_a01_bs_enus
The Voice of Leadership: Self-assessment and Motivation Course lead_13_a02_bs_enus
The Voice of Leadership: Effective Leadership Communication Strategies Course lead_13_a03_bs_enus
The Voice of Leadership: The Power of Leadership Messaging Course lead_13_a04_bs_enus
Creating a Positive Work Environment (1)
TitleTypeID / Description
Creating and Maintaining a Positive Work Environment Course lead_07_a01_bs_enus
Employee Engagement (2)
TitleTypeID / Description
The Benefits and Challenges of Engaging Employees Course lead_06_a01_bs_enus
Maintaining an Engaging Organization Course lead_06_a02_bs_enus
Developing a Culture of Learning (4)
TitleTypeID / Description
Fundamentals of Organizational Learning Course lead_08_a01_bs_enus
Establishing the Conditions for a Learning Culture Course lead_08_a02_bs_enus
Developing Learning Practices Course lead_08_a03_bs_enus
Evaluating and Sustaining Organizational Learning Course lead_08_a04_bs_enus
Effective Succession Planning (5)
TitleTypeID / Description
Succession Planning Business Impact Series _pc_bi_lsbi002
Succession Planning and Management Programs Challenge Series _pc_ch_lsch004
Initiating Succession Planning Course lead_09_a01_bs_enus
Effective Succession Planning: Determining a Talent Pool for Key Positions Course lead_09_a02_bs_enus
Implementing and Assessing a Succession Planning Program Course lead_09_a03_bs_enus
Setting and Managing Organizational Priorities (5)
TitleTypeID / Description
Setting and Managing Priorities within the Organization: Mission and Goals Course lead_11_a01_bs_enus
Setting and Managing Priorities within the Organization: Deciphering Priorities Course lead_11_a02_bs_enus
Setting and Managing Priorities within the Organization: Motivation Course lead_11_a03_bs_enus
Setting and Managing Priorities within the Organization: Communication Course lead_11_a04_bs_enus
Do You Share Your Organization's Values? Business Impact Series _pc_bi_pabi006
Leading Organizational Change (9)
TitleTypeID / Description
Communicating Properly during Layoffs Business Impact Series _pc_bi_hrbi005
Involving Employees in Corporate Change Business Impact Series _pc_bi_lsbi011
Developing People Challenge Series _pc_ch_lach013
Communicating Organizational Change Business Impact Series _pc_bi_mgbi015
Beyond Change: Working with Agility Business Impact Series _pc_bi_pabi009
Instituting a Quality Improvement Program Challenge Series _pc_ch_pech002
The Keys to Sustainable Change Course pe_02_a01_bs_enus
Planning for Change Course pe_02_a02_bs_enus
Implementing and Sustaining Change Course pe_02_a03_bs_enus

PROFESSIONAL EFFECTIVENESS

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Communication Curriculum

How to Write an Effective Internal Business Case (3)
TitleTypeID / Description
Preparing a Business Case Course comm_01_a01_bs_enus
Writing a Business Case Course comm_01_a02_bs_enus
Presenting Your Case Course comm_01_a03_bs_enus
E-mail Essentials for Business (4)
TitleTypeID / Description
Using E-mail and Instant Messaging Effectively Course comm_17_a01_bs_enus
Addressing and Redistributing E-mail Course comm_17_a02_bs_enus
Managing Your E-mail Course comm_17_a03_bs_enus
Final Exam: E-mail Essentials for Business Final Exams comm_17_a01_fe_enus
Telephone Essentials for Business (1)
TitleTypeID / Description
Essential Skills for Professional Telephone Calls Course comm_18_a01_bs_enus
Business Writing Basics (6)
TitleTypeID / Description
Business Writing: Know Your Readers and Your Purpose Course comm_19_a01_bs_enus
Business Writing: How to Write Clearly and Concisely Course comm_19_a02_bs_enus
Business Writing: Editing and Proofreading Course comm_19_a03_bs_enus
Written Communication Challenge Series _pc_ch_pach015
Writing for Business Business Impact Series _pc_bi_pabi012
Final Exam: Business Writing Basics Final Exams comm_19_a01_fe_enus
Business Grammar Basics (7)
TitleTypeID / Description
Business Grammar: Parts of Speech Course comm_20_a01_bs_enus
Business Grammar: Working with Words Course comm_20_a02_bs_enus
Business Grammar: The Mechanics of Writing Course comm_20_a03_bs_enus
Business Grammar: Punctuation Course comm_20_a04_bs_enus
Business Grammar: Sentence Construction Course comm_20_a05_bs_enus
Business Grammar: Common Usage Errors Course comm_20_a06_bs_enus
Final Exam: Business Grammar Basics Final Exams comm_20_a01_fe_enus
Fundamentals of Working with Difficult People (10)
TitleTypeID / Description
Blame Backfires--Conquer Negative Thinking Business Impact Series _pc_bi_pfbi003
Reacting to Co-workers Who Try Taking Advantage Challenge Series _pc_ch_pfch003
Working with Difficult People: Identifying Difficult People Course comm_23_a01_bs_enus
Working with Difficult People: How to Work with Aggressive People Course comm_23_a02_bs_enus
Working with Difficult People: How to Work with Negative People Course comm_23_a03_bs_enus
Working with Difficult People: How to Work with Procrastinators Course comm_23_a04_bs_enus
Working with Difficult People: How to Work with Manipulative People Course comm_23_a05_bs_enus
Working with Difficult People: How to Work with Self-serving People Course comm_23_a06_bs_enus
Working with Difficult People: Dealing with Micromanagers Course comm_23_a07_bs_enus
Coping with Aggressive Behavior in the Workplace Business Impact Series _pc_bi_pabi008
Fundamentals of Cross Cultural Communication (5)
TitleTypeID / Description
Dispute Resolution in International Contracts Challenge Series _pc_ch_lsch005
Culture and Its Effect on Communication Course comm_26_a01_bs_enus
Communicating Across Cultures Course comm_26_a02_bs_enus
Improving Communication in Cross-cultural Relationships Course comm_26_a03_bs_enus
Communicating with a Cross-cultural Audience Business Impact Series _pc_bi_pfbi020
Listening Essentials (1)
TitleTypeID / Description
Listening to Improve Conversation Business Impact Series _pc_bi_pabi001
Getting Results without Direct Authority (6)
TitleTypeID / Description
Influencing Key Decision Makers Business Impact Series _pc_bi_lsbi015
Influence and Persuasion Challenge Series _pc_ch_lach016
Getting Results without Direct Authority: Building Relationships and Credibility Course comm_27_a01_bs_enus
Getting Results without Direct Authority: Reciprocity Course comm_27_a03_bs_enus
Getting Results without Direct Authority: Persuasive Communication Course comm_27_a02_bs_enus
Getting Results without Direct Authority: Influencing Your Boss Course comm_27_a04_bs_enus
Anger Management Essentials (2)
TitleTypeID / Description
Anger Management Essentials: Understanding Anger Course comm_30_a01_bs_enus
Anger Management Essentials: Managing and Controlling Anger Course comm_30_a02_bs_enus
Basic Presentation Skills (4)
TitleTypeID / Description
Basic Presentation Skills: Planning a Presentation Course comm_33_a01_bs_enus
Basic Presentation Skills: Creating a Presentation Course comm_33_a02_bs_enus
Basic Presentation Skills: Delivering a Presentation Course comm_33_a03_bs_enus
Handling Difficult Questions as a Presenter Business Impact Series _pc_bi_pabi007
Communicating Effectively with the 'C' Level (2)
TitleTypeID / Description
Preparing to Communicate Effectively at the 'C' Level Course comm_31_a01_bs_enus
Techniques for Communicating Effectively with Senior Executives Course comm_31_a02_bs_enus
Communicate with Diplomacy and Tact (3)
TitleTypeID / Description
The Impact of Situation and Style When Communicating with Diplomacy and Tact Course comm_34_a01_bs_enus
Strategies for Communicating with Tact and Diplomacy Course comm_34_a02_bs_enus
Delivering a Difficult Message with Diplomacy and Tact Course comm_34_a03_bs_enus
Running Effective Business Meetings (6)
TitleTypeID / Description
When Too Many Meetings Are Just Too Much Business Impact Series _pc_bi_pfbi008
Making Meetings Work Business Impact Series _pc_bi_pfbi018
Managing Meetings for Productivity and Effectiveness Challenge Series _pc_ch_lach031
Preparing for Effective Business Meetings Course comm_32_a01_bs_enus
Managing Effective Business Meetings Course comm_32_a02_bs_enus
Dealing with Common Meeting Problems Course comm_32_a03_bs_enus
Professional Networking Essentials (2)
TitleTypeID / Description
Professional Networking Essentials: Finding Opportunities To Make Connections Course comm_38_a01_bs_enus
Professional Networking Essentials: Developing Confidence Course comm_38_a02_bs_enus
Writing Skills for Technical Professionals (2)
TitleTypeID / Description
Writing for Technical Professionals: Preparation and Planning Course ib_wstp_a01_it_enus
Writing for Technical Professionals: Effective Writing Techniques Course ib_wstp_a02_it_enus
Communicating with Impact (6)
TitleTypeID / Description
Asserting Yourself in the Workplace Challenge Series _pc_ch_pach016
Making Yourself Approachable Business Impact Series _pc_bi_pabi011
Interpersonal Communication that Builds Trust Course comm_35_a01_bs_enus
Communication Methods that Make Sense - and Make Your Point Course comm_35_a02_bs_enus
Being a Receptive Communication Partner Course comm_35_a03_bs_enus
Communication Challenges: Navigating Choppy Waters Course comm_35_a04_bs_enus
Workplace Conflict (9)
TitleTypeID / Description
Confrontation: What's the Best Approach Business Impact Series _pc_bi_mgbi009
Coping with Accusations in the Workplace Challenge Series _pc_ch_lsch003
Managing Conflict Challenge Series _pc_ch_lach009
Personal Conflict Styles Business Impact Series _pc_bi_pabi002
Conflict: Avoid, Confront, or Delay? Challenge Series _pc_ch_pach004
Meeting the Challenge of Workplace Conflict Challenge Series _pc_ch_coch001
Preventing Unhealthy Workplace Conflict Course comm_39_a01_bs_enus
Working Out and Through Conflict Course comm_39_a02_bs_enus
Adapting Your Conflict Style Course comm_39_a03_bs_enus
Issue-focused Negotiation (6)
TitleTypeID / Description
Effective Body Language in Negotiations Business Impact Series _pc_bi_pfbi013
Vendor Negotiations: Choosing the Best Approach Challenge Series _pc_ch_lach032
Tailoring Your Negotiating Approach Challenge Series _pc_ch_coch002
Issue-focused Negotiation: Are You Ready? Course comm_40_a01_bs_enus
You and Your Negotiating Counterpart Course comm_40_a02_bs_enus
Reaching a Negotiated Agreement Course comm_40_a03_bs_enus
Developing Your Emotional Intelligence (6)
TitleTypeID / Description
How High Is Your EQ? Business Impact Series _pc_bi_pfbi009
Emotional Intelligence at Work Challenge Series _pc_ch_pach014
Emotional Intelligence: Owning Your Emotions Course comm_41_a01_bs_enus
Emotional Intelligence: Building Self-Management Skills Course comm_41_a02_bs_enus
Emotional Intelligence: Applying EI at Work Course comm_41_a04_bs_enus
Emotional Intelligence: Being Aware of the Emotions of Others Course comm_41_a03_bs_enus
How to Succeed in Listening (7)
TitleTypeID / Description
Effective Listening Challenge Series _pc_ch_lach030
Listening with Skill Challenge Series _pc_ch_pach002
Listening to Improve Conversation Business Impact Series _pc_bi_pabi001
Be a Better Listener Course comm_43_a01_bs_enus
Roadblocks to Excellent Listening Course comm_43_a02_bs_enus
Active Listening Skills for Professionals Course comm_43_a03_bs_enus
Mastering Active Listening in the Workplace Course comm_43_a04_bs_enus
Constructive Feedback (7)
TitleTypeID / Description
Criticism in Context Business Impact Series _pc_bi_pfbi016
Giving Appropriate Feedback Challenge Series _pc_ch_lach006
Giving Feedback to Coworkers Challenge Series _pc_ch_pach006
Delivering Feedback Course comm_44_a02_bs_enus
Making Feedback a Regular Occurrence Course comm_44_a04_bs_enus
Feedback and Its Vital Role in the Workplace Course comm_44_a01_bs_enus
Receiving Feedback Course comm_44_a03_bs_enus
Engaging Others with Tact and Diplomacy (4)
TitleTypeID / Description
Diplomacy and Tact for Every Day Course comm_45_a01_bs_enus
Diplomacy and Tact in Challenging Situations Course comm_45_a02_bs_enus
Connecting with Others through Diplomacy and Tact Course comm_45_a03_bs_enus
Using Humor with Diplomacy and Tact Course comm_45_a04_bs_enus

Foundation Skills Curriculum

Basic Business Math (4)
TitleTypeID / Description
Basic Business Math: Using Whole Numbers and Decimals Course fnd_01_a01_bs_enus
Basic Business Math: Percentages and Ratios Course fnd_01_a02_bs_enus
Basic Business Math: Averages and Equations Course fnd_01_a03_bs_enus
Basic Business Math: Charts and Graphs Course fnd_01_a04_bs_enus

Personal Development Curriculum

Doing Business Professionally (5)
TitleTypeID / Description
Working for Your Inner Boss: Personal Accountability Course pd_05_a01_bs_enus
Managing from Within: Self-empowerment Course pd_05_a02_bs_enus
Goals and Setting Goals Course pd_05_a03_bs_enus
Creating a Positive Attitude Course pd_05_a04_bs_enus
Pursuing Successful Lifelong Learning Course pd_05_a05_bs_enus
Telecommuting and the Remote Employee (2)
TitleTypeID / Description
Telecommuting Basics: Maximizing Productivity as a Remote Employee Course pd_08_a01_bs_enus
Telecommuting Basics: Communication Strategies for the Remote Employee Course pd_08_a02_bs_enus
Generating Creative & Innovative Ideas (7)
TitleTypeID / Description
Executing Innovation Business Impact Series _pc_bi_lsbi016
Generating Creative and Innovative Ideas: Enhancing Your Creativity Course pd_09_a01_bs_enus
Generating Creative and Innovative Ideas: Maximizing Team Creativity Course pd_09_a02_bs_enus
Generating Creative and Innovative Ideas: Verifying and Building on Ideas Course pd_09_a03_bs_enus
Promoting Creative Thinking Challenge Series _pc_ch_lach035
Getting Ready to Present Challenge Series _pc_ch_pach018
Creativity: Developing and Communicating Ideas Challenge Series _pc_ch_pach025
Optimizing Your Work/Life Balance (6)
TitleTypeID / Description
Employee Exhaustion: Managing a Well-balanced Workload Business Impact Series _pc_bi_mgbi010
Managing Workplace Stress Business Impact Series _pc_bi_hrbi006
Optimizing Your Work/Life Balance: Analyzing Your Life Balance Course pd_06_a01_bs_enus
Optimizing Your Work/Life Balance: Maintaining Your Life Balance Course pd_06_a02_bs_enus
Optimizing Your Work/Life Balance: Taking Control of Your Stress Course pd_06_a03_bs_enus
Creating Work/Life Balance Challenge Series _pc_ch_lach036
Managing Your Career (10)
TitleTypeID / Description
Managing Your Career: Creating a Plan Course pd_10_a01_bs_enus
Managing Your Career: Getting on the Right Track Course pd_10_a02_bs_enus
Managing Your Career: Professional Networking Essentials Course pd_10_a03_bs_enus
Managing Your Career: You and Your Boss Course pd_10_a04_bs_enus
Managing Your Career: Leveraging the Performance Appraisal Course pd_10_a05_bs_enus
Conquering Career Stagnation Business Impact Series _pc_bi_pfbi019
Developing Your Career Challenge Series _pc_ch_lach037
Building and Managing Upward Relationships Challenge Series _pc_ch_pach008
Planning Your Career Challenge Series _pc_ch_pach013
Exploring Self-development Challenge Series _pc_ch_pach023
Diversity on the Job (4)
TitleTypeID / Description
Understanding Workplace Diversity Business Impact Series _pc_bi_hrbi002
Diversity on the Job: The Importance of Diversity and the Changing Workplace Course pd_07_a01_bs_enus
Diversity on the Job: Diversity and You Course pd_07_a02_bs_enus
Managing Diversity Challenge Series _pc_ch_lach015
Dealing with Organizational Change (6)
TitleTypeID / Description
Managing the Stress of Organizational Change Business Impact Series _pc_bi_mgbi004
The Importance of Flexibility in the Workplace Business Impact Series _pc_bi_pfbi007
Understanding Organizational Change Course pd_13_a01_bs_enus
Preparing for Organizational Change Course pd_13_a02_bs_enus
Embracing Organizational Change Course pd_13_a03_bs_enus
Developing Organizational Agility Challenge Series _pc_ch_pach024
Living and Working Abroad in the United States (4)
TitleTypeID / Description
American Work Culture and Values Course pd_19_a01_bs_enus
Key Aspects of the American Work Environment Course pd_19_a02_bs_enus
Communicating Successfully in the American Workplace Course pd_19_a03_bs_enus
Succeeding in the American Workplace Course pd_19_a04_bs_enus
Campus to Corporate (2)
TitleTypeID / Description
Campus to Corporate: Meeting New Expectations Course pd_22_a01_bs_enus
Campus to Corporate: Developing a Professional Image Course pd_22_a02_bs_enus
Building and Maintaining Trust (4)
TitleTypeID / Description
Building Trust Course pd_15_a01_bs_enus
Rebuilding Trust Course pd_15_a02_bs_enus
Rebuilding Trust Business Impact Series _pc_bi_pabi005
The Fruits of Integrity: Building Trust at Work Challenge Series _pc_ch_pach012
Personal Productivity Improvement (3)
TitleTypeID / Description
Personal Productivity Improvement: Managing Your Workspace Course pd_16_a01_bs_enus
Personal Productivity: Self-organization and Overcoming Procrastination Course pd_16_a02_bs_enus
Personal Productivity Improvement: Managing Tasks and Maximizing Productivity Course pd_16_a03_bs_enus
Peer Relationships (6)
TitleTypeID / Description
The Value of Peer Relationships Course pd_17_a01_bs_enus
Developing Strategic Peer Relationships in Your Organization Course pd_17_a02_bs_enus
Forming Peer Relationships and Alliances at Work Course pd_17_a03_bs_enus
Building Better Relationships through Understanding Challenge Series _pc_ch_pach017
Building Peer Relationships Challenge Series _pc_ch_pach019
Peer Political Styles Business Impact Series _pc_bi_pabi010
Business Ethics (7)
TitleTypeID / Description
Office Politics - What Will You Do? Challenge Series _pc_ch_pfch004
Ethics, Integrity, and Trust Challenge Series _pc_ch_lach005
Introduction to Workplace Ethics Course pd_18_a01_bs_enus
Developing a Code of Ethical Conduct Course pd_18_a02_bs_enus
Ethical Decision-making in the Workplace Course pd_18_a03_bs_enus
The Ethics Enigma Challenge Series _pc_ch_pach020
Do You Share Your Organization's Values? Business Impact Series _pc_bi_pabi006
Interviewing Strategies for the Interviewee (2)
TitleTypeID / Description
Preparing for an Internal Interview Course pd_21_a01_bs_enus
Making a Positive Impression in an Internal Interview Course pd_21_a02_bs_enus
Public Speaking Strategies (2)
TitleTypeID / Description
Public Speaking Strategies: Preparing Effective Speeches Course pd_23_a01_bs_enus
Public Speaking Strategies: Confident Public Speaking Course pd_23_a02_bs_enus
Performance under Pressure (3)
TitleTypeID / Description
Developing the Right Attitude for Performing under Pressure Course pd_24_a01_bs_enus
Taking Action for Performing under Pressure Course pd_24_a02_bs_enus
Performing with Others under Pressure Course pd_24_a03_bs_enus
Business Etiquette and Professionalism (10)
TitleTypeID / Description
Disciplines of Organizational Learning: Personal Mastery Business Impact Series _pc_bi_pfbi011
Safe Small Talk Business Impact Series _pc_bi_pfbi012
Reframing Negative Situations Business Impact Series _pc_bi_hrbi008
Managing Goals Challenge Series _pc_ch_lach027
Developing Your Reputation of Professionalism with Business Etiquette Course pd_25_a01_bs_enus
Professionalism, Business Etiquette, and Personal Accountability Course pd_25_a02_bs_enus
Communicating with Professionalism and Etiquette Course pd_25_a03_bs_enus
Using Business Etiquette to Build Professional Relationships Course pd_25_a04_bs_enus
Targeting Personal Learning Challenge Series _pc_ch_pach022
Broadening Your Learning Horizons Business Impact Series _pc_bi_pabi013
Perseverance and Resilience (5)
TitleTypeID / Description
Developing Character for Perseverance and Resilience Course pd_26_a01_bs_enus
Achieving Goals through Perseverance and Resilience Course pd_26_a02_bs_enus
Bouncing Back with Perseverance and Resilience Course pd_26_a03_bs_enus
Perseverance: Flexibility in Action Business Impact Series _pc_bi_pabi004
Persevering through Setbacks Challenge Series _pc_ch_pach011
Decisiveness (2)
TitleTypeID / Description
Developing Character for Decisiveness Course pd_27_a01_bs_enus
Overcoming the Barriers to Decisiveness Course pd_27_a02_bs_enus
Writing Under Pressure (2)
TitleTypeID / Description
Writing under Pressure: Preparing for Success Course pd_28_a01_bs_enus
Writing under Pressure: The Writing Process Course pd_28_a02_bs_enus
Time Management (11)
TitleTypeID / Description
Prioritizing Personal and Professional Responsibilities Business Impact Series _pc_bi_mgbi003
Coping with Information Overload Business Impact Series _pc_bi_pfbi002
Planning for Interruptions Helps with Procrastination Business Impact Series _pc_bi_pfbi014
Setting and Managing Priorities Challenge Series _pc_ch_lach018
Coping with Conflicting Priorities Challenge Series _pc_ch_pach005
Setting Goals Challenge Series _pc_ch_pach007
Getting Time under Control Challenge Series _pc_ch_pach021
Time Management: Too Much to Do and Too Little Time Course pd_20_a01_bs_enus
Time Management: Quit Making Excuses and Make Time Instead Course pd_20_a02_bs_enus
Time Management: Ready, Set.FOCUS! Course pd_20_a03_bs_enus
The Dangers of Multitasking Business Impact Series _pc_bi_pabi003
Problem Solving and Decision Making (8)
TitleTypeID / Description
Playing the Devil's Advocate in Decision Making Business Impact Series _pc_bi_pfbi005
Turning Problems Around with Reverse Brainstorming Business Impact Series _pc_bi_lsbi017
Uncovering the Root Problem Challenge Series _pc_ch_lach003
Problem Solving: Process, Tools, and Techniques Challenge Series _pc_ch_pach003
Decisions: Making the Right Move Challenge Series _pc_ch_pech001
Solving Problems: Generating and Evaluating Alternatives Course pd_29_a02_bs_enus
Making and Carrying Out Tough Decisions Course pd_29_a03_bs_enus
Solving Problems: Framing the Problem Course pd_29_a01_bs_enus
Thinking Critically (5)
TitleTypeID / Description
Critical Thinking Challenge Series _pc_ch_lach025
Applying Your Best Thinking Challenge Series _pc_ch_pech003
Thinking Critically: Coming to Terms with Assumptions Course pe_01_a01_bs_enus
Thinking Critically: Getting Your Arms around Arguments Course pe_01_a02_bs_enus
Thinking Critically: Drawing Conclusions with Confidence Course pe_01_a03_bs_enus

PROJECT EFFECTIVENESS

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Project Management Curriculum

Code of Ethics and Professional Conduct (PMI® Standard-aligned) (2)
TitleTypeID / Description
The Role of Ethics in Project Management Course proj_15_a01_bs_enus
Core PMI® Values and Ethical Standards Course proj_15_a02_bs_enus
PRINCE2®: 2009 Foundation (6)
TitleTypeID / Description
Overview of Project Management (PRINCE2®: 2009-aligned) Course ib_prin_a01_it_enus
Project Organization, Planning and Risk (PRINCE2®: 2009-aligned) Course ib_prin_a02_it_enus
Project Quality, Change and Progress (PRINCE2®: 2009-aligned) Course ib_prin_a03_it_enus
Starting Up, Initiating and Directing a Project (PRINCE2®: 2009-aligned) Course ib_prin_a04_it_enus
Controlling, Managing and Closing a Project (PRINCE2®: 2009-aligned) Course ib_prin_a05_it_enus
Tailoring PRINCE2 to a Project Environment (PRINCE2®: 2009-aligned) Course ib_prin_a06_it_enus
IT Project Management Essentials (6)
TitleTypeID / Description
IT Project Management Essentials: Introduction to IT Project Management Course proj_17_a01_bs_enus
IT Project Management Essentials: Initiating and Planning IT Projects Course proj_17_a02_bs_enus
IT Project Management Essentials: Executing IT Projects Course proj_17_a03_bs_enus
IT Project Management Essentials: Monitoring and Controlling IT Projects Course proj_17_a04_bs_enus
IT Project Management Essentials: Managing Risks in an IT Project Course proj_17_a05_bs_enus
IT Project Management Essentials: Testing Deliverables and Closing IT Projects Course proj_17_a06_bs_enus
Managing Software Project Outsourcing (4)
TitleTypeID / Description
Managing Software Project Outsourcing: Preparing to Manage an Outsourced Project Course proj_18_a01_bs_enus
Managing Software Project Outsourcing: Developing a Vendor Contract Course proj_18_a02_bs_enus
Managing Software Project Outsourcing: Working with the Outsourced Team Course proj_18_a03_bs_enus
Managing Software Project Outsourcing: Dealing with Risks Course proj_18_a04_bs_enus
Project Communications Management (PMBOK® Guide - Fifth Edition-aligned) (2)
TitleTypeID / Description
Plan and Manage Project Communications (PMBOK® Guide Fifth Edition) Course proj_26_a01_bs_enus
Control Project Communications (PMBOK® Guide Fifth Edition) Course proj_26_a02_bs_enus
Project Stakeholder Management (PMBOK® Guide - Fifth Edition-aligned) (2)
TitleTypeID / Description
Project Stakeholder Management (PMBOK® Guide Fifth Edition) Course proj_29_a01_bs_enus
Managing and Controlling Stakeholder Engagement (PMBOK® Guide Fifth Edition) Course proj_29_a02_bs_enus
Project Management Essentials (PMBOK® Guide - Fifth Edition-aligned) (3)
TitleTypeID / Description
Managing Projects within Organizations (PMBOK® Guide Fifth Edition) Course proj_19_a01_bs_enus
Project Management Overview (PMBOK® Guide Fifth Edition) Course proj_19_a02_bs_enus
Project Management Process Groups (PMBOK® Guide Fifth Edition) Course proj_19_a03_bs_enus
Project Integration Management (PMBOK® Guide - Fifth Edition-aligned) (5)
TitleTypeID / Description
Integrated Initiation and Planning (PMBOK® Guide Fifth Edition) Course proj_20_a01_bs_enus
Direct, Monitor, and Control Project Work (PMBOK® Guide Fifth Edition) Course proj_20_a02_bs_enus
Controlling Changes and Closing a Project (PMBOK® Guide Fifth Edition) Course proj_20_a03_bs_enus
Capturing, Analyzing, and Managing Lessons Learned Course proj_20_a04_bs_enus
Strategic Alignment and Benefits Realization Course proj_20_a05_bs_enus
Project Scope Management (PMBOK® Guide - Fifth Edition-aligned) (3)
TitleTypeID / Description
Project Requirements and Defining Scope (PMBOK® Guide Fifth Edition) Course proj_21_a01_bs_enus
Creating the Work Breakdown Structure (PMBOK® Guide Fifth Edition) Course proj_21_a02_bs_enus
Monitoring and Controlling Project Scope (PMBOK® Guide Fifth Edition) Course proj_21_a03_bs_enus
Project Time Management (PMBOK® Guide - Fifth Edition-aligned) (3)
TitleTypeID / Description
Defining and Sequencing Project Activities (PMBOK® Guide Fifth Edition) Course proj_22_a01_bs_enus
Estimating Activity Resources and Durations (PMBOK® Guide Fifth Edition) Course proj_22_a02_bs_enus
Developing and Controlling the Project Schedule (PMBOK® Guide Fifth Edition) Course proj_22_a03_bs_enus
Project Cost Management (PMBOK® Guide - Fifth Edition-aligned) (2)
TitleTypeID / Description
Planning Project Costs (PMBOK® Guide Fifth Edition) Course proj_23_a01_bs_enus
Controlling Project Costs (PMBOK® Guide Fifth Edition) Course proj_23_a02_bs_enus
Project Quality Management (PMBOK® Guide - Fifth Edition-aligned) (3)
TitleTypeID / Description
Plan Quality Management (PMBOK® Guide Fifth Edition) Course proj_24_a01_bs_enus
Quality Assurance and Quality Control (PMBOK® Guide Fifth Edition) Course proj_24_a02_bs_enus
Quality Management for Continuous Improvement Course proj_24_a03_bs_enus
Project Human Resource Management (PMBOK® Guide - Fifth Edition-aligned) (2)
TitleTypeID / Description
Planning Project Human Resources (PMBOK® Guide Fifth Edition) Course proj_25_a01_bs_enus
Managing Project Human Resources (PMBOK® Guide Fifth Edition) Course proj_25_a02_bs_enus
Project Risk Management (PMBOK® Guide - Fifth Edition-aligned) (4)
TitleTypeID / Description
Risk Management Planning (PMBOK® Guide Fifth Edition) Course proj_27_a01_bs_enus
Identifying Project Risks (PMBOK® Guide Fifth Edition) Course proj_27_a02_bs_enus
Performing Risk Analysis (PMBOK® Guide Fifth Edition) Course proj_27_a03_bs_enus
Risk Response and Control (PMBOK® Guide Fifth Edition) Course proj_27_a04_bs_enus
Project Procurement Management (PMBOK® Guide - Fifth Edition-aligned) (2)
TitleTypeID / Description
Planning Project Procurement Management (PMBOK® Guide Fifth Edition) Course proj_28_a01_bs_enus
Managing Procurements (PMBOK® Guide Fifth Edition) Course proj_28_a02_bs_enus
Agile Practitioner - (PMI-ACP & ScrumMaster aligned) (1)
TitleTypeID / Description
Core PMI® Values and Ethical Standards Course proj_15_a02_bs_enus
PRINCE2®: Practitioner (1)
TitleTypeID / Description
PRINCE2® Practitioner Exam Information Course prin_prac_a01_bs_enus
Agile Project Management Fundamentals (PMI_ACP)® aligned (5)
TitleTypeID / Description
Core PMI® Values and Ethical Standards Course proj_15_a02_bs_enus
Agile Principles, Methodologies, and Mindset Course ib_apmf_a01_it_enus
Agile Planning Course ib_apmf_a02_it_enus
Planning and Monitoring Iterations in Agile Projects Course ib_apmf_a03_it_enus
Engaging Agile Stakeholders and Leading Agile Teams Course ib_apmf_a04_it_enus
Project Management for Everyone (15)
TitleTypeID / Description
Managing Projects with No Direct Authority Business Impact Series _pc_bi_pmbi001
Ensuring Management Buy-in on a Project Business Impact Series _pc_bi_pmbi002
Managing Conflict in Project Teams Business Impact Series _pc_bi_pmbi003
Managing Scope on a Project Business Impact Series _pc_bi_pmbi004
Weighing the Costs of Project Change Business Impact Series _pc_bi_pmbi005
Anticipating and Solving Problems as a Project Champion Business Impact Series _pc_bi_pmbi007
Managing Vendor Relationships Business Impact Series _pc_bi_pmbi006
Addressing Stakeholder Conflicts Business Impact Series _pc_bi_pmbi008
Portfolios, Programs, and Projects: What's the Difference? Business Impact Series _pc_bi_pmbi009
Controlling Project Cost Business Impact Series _pc_bi_pmbi010
Project Management Essentials Challenge Series _pc_ch_lach041
Plan a Bulletproof Project Course proj_30_a02_bs_enus
Get Your Project off the Ground Course proj_30_a01_bs_enus
Lead Your Project Like a Pro Course proj_30_a03_bs_enus
Complete Your Project On-time and On-budget Course proj_30_a04_bs_enus
Program Management (PMI Second Edition-aligned)® (2)
TitleTypeID / Description
Introduction to Program Management Course proj_16_a01_bs_enus
Program Life Cycle and Benefits Management Course proj_16_a02_bs_enus
Mentoring Assets (4)
TitleTypeID / Description
Mentoring PRINCE2: Foundation Mentoring Assets mntprince2f
Mentoring Project Management Professional (PMP) PMBOK Guide 5th Edition Aligned Mentoring Assets mntpmp5ed
Mentoring Certified Associate in Project Management (CAPM) PMBOK Guide 5th Ed. Mentoring Assets mntcapm5ed
Mentoring PRINCE2: Practitioner Mentoring Assets mntprince2p
Test Preps (4)
TitleTypeID / Description
TestPrep PRINCE2®: Foundation Testprep Exams ib_prin_a01_tp_enus
TestPrep Certified Associate in Project Management (CAPM) PMBOK Guide 5th Ed. Testprep Exams pm_capm_a02_tp_enus
TestPrep Project Management Professional PMBOK 5th Ed (Jan 2016 update) Testprep Exams pm_proj_a05_tp_enus
TestPrep PRINCE2®: Practitioner Testprep Exams prin_prac_a01_tp_enus

Team Building Curriculum

Leading Teams (15)
TitleTypeID / Description
Managing Communications in a Virtual Team Business Impact Series _pc_bi_mgbi001
Building Trust Incrementally Business Impact Series _pc_bi_lsbi004
Inspiring Your Team Business Impact Series _pc_bi_lsbi010
Support Your Leader Business Impact Series _pc_bi_pfbi010
Leading Teams: Launching a Successful Team Course team_03_a01_bs_enus
Leading Teams: Establishing Goals, Roles, and Guidelines Course team_03_a02_bs_enus
Leading Teams: Developing the Team and its Culture Course team_03_a03_bs_enus
Leading Teams: Building Trust and Commitment Course team_03_a04_bs_enus
Leading Teams: Fostering Effective Communication and Collaboration Course team_03_a05_bs_enus
Leading Teams: Motivating and Optimizing Performance Course team_03_a06_bs_enus
Leading Teams: Dealing with Conflict Course team_03_a07_bs_enus
Leading Teams: Managing Virtual Teams Course team_03_a08_bs_enus
Choosing the Right Team Culture Challenge Series _pc_ch_pfch006
Building and Leading Teams Challenge Series _pc_ch_lach023
Meeting Team Performance Challenges Challenge Series _pc_ch_pach010
Optimizing Your Performance On a Team (6)
TitleTypeID / Description
Power and Politics in Matrixed Teams Challenge Series _pc_ch_mgch002
Being an Effective Team Member Course team_02_a01_bs_enus
Establishing Team Goals and Responsibilities Course team_02_a02_bs_enus
Elements of a Cohesive Team Course team_02_a03_bs_enus
Effective Team Communication Course team_02_a04_bs_enus
Using Feedback to Improve Team Performance Course team_02_a05_bs_enus

Business Analysis

BABOK® v3: Business Analysis Key Concepts (8)
TitleTypeID / Description
Business Analysis Planning and Monitoring Course ib_cbap_a02_it_enus
Business Analysis Elicitation and Collaboration Course ib_cbap_a03_it_enus
Introduction to Business Analysis Course ib_cbap_a01_it_enus
Business Analysis and Requirements Life Cycle Management Course ib_cbap_a04_it_enus
Business Analysis and Strategy Analysis Course ib_cbap_a05_it_enus
Business Analysis and RADD: Requirements Definition Course ib_cbap_a06_it_enus
Business Analysis and RADD: Design Definition Course ib_cbap_a07_it_enus
Business Analysis and Solution Evaluation Course ib_cbap_a08_it_enus
BABOK® v3: Business Analysis Techniques (3)
TitleTypeID / Description
Analytical Techniques Used for Business Analysis Course ib_cbcp_a01_it_enus
Activities and Tools Used for Business Analysis Course ib_cbcp_a02_it_enus
Documentation and Criteria Used for Business Analysis Course ib_cbcp_a03_it_enus
BABOK® v3: Business Analysis Competencies (3)
TitleTypeID / Description
Business Analysis Competencies: Personal Skills Course ib_cbbp_a01_it_enus
Business Analysis Competencies: Professional Effectiveness Course ib_cbbp_a02_it_enus
Business Analysis Perspectives Course ib_cbbp_a03_it_enus
Certified Business Analysis Professional (CBAPT) - BABOK® Guide V2.0 aligned (10)
TitleTypeID / Description
Introduction to Business Analysis and Essential Competencies Course ib_buap_a01_it_enus
Introduction to Business Analysis Planning Course ib_buap_a02_it_enus
Planning Business Analysis Communication and Monitoring Course ib_buap_a03_it_enus
Business Analysis Requirements Elicitation Course ib_buap_a04_it_enus
Business Analysis Requirements Management and Communication Course ib_buap_a05_it_enus
Business Analysis: Enterprise Analysis Course ib_buap_a06_it_enus
Business Analysis: Introduction to Requirements Analysis Course ib_buap_a07_it_enus
Business Analysis: Verify and Validate Requirements Course ib_buap_a08_it_enus
Business Analysis: Solution Assessment and Validation Course ib_buap_a09_it_enus
Final Exam: Certified Business Analysis Professional (CBAP) - BABOK V2.0 aligned Final Exams ib_buap_a01_fe_enus

SALES and CUSTOMER FACING SKILLS

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Sales Curriculum

Sales Foundations (20)
TitleTypeID / Description
Don't Only Go for the Big Fish Business Impact Series _pc_bi_spbi009
The Ethics of Gift Giving Business Impact Series _pc_bi_spbi014
Using Persuasion Techniques to Boost Sales Business Impact Series _pc_bi_spbi018
Introduction to Sales Course sale_01_a01_bs_enus
Strategic Sales Planning Course sale_01_a02_bs_enus
Preparing for Successful Sales Course sale_01_a03_bs_enus
Developing Strong Customer Relationships Course sale_01_a04_bs_enus
Working within the Sales Culture of Your Organization Course sale_01_a05_bs_enus
Developing a Customer-focused Sales Approach Course sale_01_a06_bs_enus
Initiating Discovery Meetings Challenge Series _pc_ch_sach001
The Proof Is in the Proposal Challenge Series _pc_ch_sach003
Using Customer Knowledge to Advance Sales Challenge Series _pc_ch_sach006
Presentations That Get People Talking Business Impact Series _pc_bi_sabi003
Get it Together: Organizing Your Sales Approach Business Impact Series _pc_bi_sabi002
Building Momentum in Discovery Meetings Business Impact Series _pc_bi_sabi011
Appealing to Prospects Business Impact Series _pc_bi_sabi012
Getting Your Head around Pipeline Management Business Impact Series _pc_bi_sabi013
Prospecting Strategically Challenge Series _pc_ch_sach011
Responding to News of a Lost Sale Challenge Series _pc_ch_sach017
Educating and Collaborating with Customers Business Impact Series _pc_bi_sabi006
Sales Negotiations (10)
TitleTypeID / Description
Negotiation Skills for Sales Professionals: Preparing to Negotiate Course sale_02_a01_bs_enus
Negotiation Skills for Sales Professionals: Value Exchange Course sale_02_a02_bs_enus
Negotiation Skills for Sales Professionals: Reaching Agreement Course sale_02_a03_bs_enus
Negotiating Contract Terms Challenge Series _pc_ch_pach001
Communicating Your Company's Value Challenge Series _pc_ch_sach004
Turning Obstacles into Opportunities Challenge Series _pc_ch_sach005
Negotiating with Your Customer Challenge Series _pc_ch_sach009
Talking Value with Your Customers Business Impact Series _pc_bi_sabi004
Dealing with Questions, Objections, and Resistance Business Impact Series _pc_bi_sabi005
Dealing with Negotiation Challenges Business Impact Series _pc_bi_sabi009
Solution Selling (7)
TitleTypeID / Description
Solution Selling: Mastering the Essentials Course sale_03_a01_bs_enus
Solution Selling: Meeting an Active Need Course sale_03_a02_bs_enus
Solution Selling: Creating New Opportunities Course sale_03_a03_bs_enus
Turning Potential Customers into Allies Challenge Series _pc_ch_sach008
Preparing to Implement Solutions Challenge Series _pc_ch_sach010
Managing Implementation Problems Business Impact Series _pc_bi_sabi010
Connecting Customers and Solutions Business Impact Series _pc_bi_sabi008
Strategic Account Sales Skills (8)
TitleTypeID / Description
Selling to Key Players Business Impact Series _pc_bi_spbi001
Planning for Effective Selling Business Impact Series _pc_bi_spbi004
Building Profitable Customer Relationships Business Impact Series _pc_bi_spbi017
Crafting Sales Strategies Challenge Series _pc_ch_spch002
Performance Payout Plans Challenge Series _pc_ch_spch004
Sales and Marketing: Two Sides of the Same Coin? Business Impact Series _pc_bi_spbi011
Connecting the Dots: Insightful Account Management Business Impact Series _pc_bi_sabi016
Succeeding in Account Management Challenge Series _pc_ch_sach015
Sales Management (5)
TitleTypeID / Description
Storming: Developing and Leading Your Sales Team Business Impact Series _pc_bi_spbi003
Sales Support Roles for Better Customer Interaction Business Impact Series _pc_bi_spbi007
Succeeding in Account Management Challenge Series _pc_ch_sach015
Gaining Access through Cold Calls Challenge Series _pc_ch_sach019
Overcoming Resistance to Coaching Business Impact Series _pc_bi_sabi021
Essential Selling Skills (18)
TitleTypeID / Description
Essential Selling Skills: Mastering Cold Calling Course sale_05_a01_bs_enus
Essential Selling Skills: Qualifying Sales Prospects Course sale_05_a02_bs_enus
Essential Selling Skills: Closing the Sale Course sale_05_a03_bs_enus
Getting Organized to Meet Your Sales Goals Challenge Series _pc_ch_sach002
Making Contact: Access Strategies Challenge Series _pc_ch_sach007
Effective Cold Calling Business Impact Series _pc_bi_sabi007
Prompting Action through Focused Communication Business Impact Series _pc_bi_sabi014
Regaining Your Customer's Trust Business Impact Series _pc_bi_sabi015
Managing a Sales Pipeline Challenge Series _pc_ch_sach012
Demonstrating Business Acumen Challenge Series _pc_ch_sach013
Talking about the Competition Business Impact Series _pc_bi_sabi017
Selling with Trust Challenge Series _pc_ch_sach014
Responding to Bad News Business Impact Series _pc_bi_sabi018
Using Competitive Selling Skills Challenge Series _pc_ch_sach016
Communicating a High-impact Business Case Business Impact Series _pc_bi_sabi019
Making the Cold Call Business Impact Series _pc_bi_sabi020
Aligning Your Business Case to Customer Priorities Challenge Series _pc_ch_sach018
Effective Sales Coaching Challenge Series _pc_ch_sach020

Customer Service Curriculum

Frontline Call Center Skills (3)
TitleTypeID / Description
The Importance of Call Tracking and Ticketing Business Impact Series _pc_bi_ctbi003
Creating an Effective On-hold Message Business Impact Series _pc_bi_ctbi008
Aligning Agent Behaviors with Caller Types Business Impact Series _pc_bi_ctbi010
Inbound Call Center Management (6)
TitleTypeID / Description
Converting a Call Center to a Profit Center Business Impact Series _pc_bi_ctbi001
Managing Your Call Center More Efficiently Business Impact Series _pc_bi_ctbi002
Customer Service Training - The Interview and Beyond Business Impact Series _pc_bi_ctbi004
Disaster Recovery - Keeping the Lines Open Business Impact Series _pc_bi_ctbi005
Preventing Agent Absenteeism through Better Working Conditions Business Impact Series _pc_bi_ctbi006
Prioritizing Rewards and Recognition in Call Centers Business Impact Series _pc_bi_ctbi011
Customer Service Fundamentals (8)
TitleTypeID / Description
Aligning Performance to Key Indicators Business Impact Series _pc_bi_ctbi007
Customer Service Fundamentals: Building Rapport in Customer Relationships Course cust_09_a01_bs_enus
Customer Service in the Field Course cust_09_a02_bs_enus
Customer Service over the Phone Course cust_09_a03_bs_enus
Internal Customer Service Course cust_09_a04_bs_enus
Customer Service Confrontation and Conflict Course cust_09_a05_bs_enus
Shaping the Direction of Customer Service in Your Organization Course cust_09_a06_bs_enus
The Angry Caller: What's Your Plan? Business Impact Series _pc_bi_spbi016
Customer Service Representative, Professionalism (3)
TitleTypeID / Description
The Customer Service Representative (CSR) Course cust_06_a01_bs_enus
Support Center Services and Work Environment Course cust_06_a02_bs_enus
Team and Customer Relationships Course cust_06_a03_bs_enus
Customer Service Representative, Skills (3)
TitleTypeID / Description
Customer Interactions Course cust_07_a01_bs_enus
Conflict, Stress, and Time Management Course cust_07_a03_bs_enus
Communication Skills Course cust_07_a02_bs_enus
Customer Service Representative, Process (4)
TitleTypeID / Description
Customer Service Processes and Procedures Course cust_08_a01_bs_enus
Quality in a Support Center Course cust_08_a02_bs_enus
Support Center Tools, Technologies and Metrics Course cust_08_a03_bs_enus
Dealing with Irrational Customers and Escalating Complaints Course cust_08_a04_bs_enus
Customer Focus (6)
TitleTypeID / Description
Listening to Your Customers Business Impact Series _pc_bi_spbi002
Creating a Customer-focused Organization Challenge Series _pc_ch_lach020
Identifying and Managing Customer Expectations Course cust_10_a01_bs_enus
Creating and Sustaining a Customer-focused Organization Course cust_10_a02_bs_enus
Customer-focused Interaction Course cust_10_a03_bs_enus
Developing Your Customer Focus Challenge Series _pc_ch_pach009
Customer Advocacy (3)
TitleTypeID / Description
Customer Advocacy: Communicating to Build Trusting Customer Relationships Course cust_11_a01_bs_enus
Customer Advocacy: Enhancing the Customer Experience Course cust_11_a02_bs_enus
Customer Advocacy: Supporting Customer Advocacy Course cust_11_a03_bs_enus
ITIL® 2011 Edition Foundation Syllabus (9)
TitleTypeID / Description
ITIL® 2011 Edition Foundation: ITIL® and the Service Lifecycle Course ib_itlv_a01_it_enus
ITIL® 2011 Edition Foundation: Service Design Fundamentals Course ib_itlv_a04_it_enus
ITIL® 2011 Edition Foundation: Service Strategy Processes Course ib_itlv_a03_it_enus
ITIL® 2011 Edition Foundation: Introduction to Service Operation Course ib_itlv_a07_it_enus
ITIL® 2011 Edition Foundation: Service Strategy Fundamentals Course ib_itlv_a02_it_enus
ITIL® 2011 Edition Foundation: Service Design Processes Course ib_itlv_a05_it_enus
ITIL® 2011 Edition Foundation: Service Transition Processes and Policies Course ib_itlv_a06_it_enus
ITIL® 2011 Edition Foundation: Service Operation Processes Course ib_itlv_a08_it_enus
ITIL® 2011 Edition Foundation: Continual Service Improvement Course ib_itlv_a09_it_enus
ITIL® 2011 Edition Overview (3)
TitleTypeID / Description
ITIL® 2011 Edition Overview: Creating a Service Culture Course ib_ovvx_a01_it_enus
ITIL® 2011 Edition Overview: Certification and Benefits Course ib_ovvx_a03_it_enus
ITIL® 2011 Edition Overview: Introduction to the ITIL® Framework Course ib_ovvx_a02_it_enus
ITIL® 2011 Edition Intermediate Level: Operational Support & Analysis (OSA) (14)
TitleTypeID / Description
ITIL® 2011 Edition OSA: Introduction to Incident Management Course ib_iosb_a03_it_enus
ITIL® 2011 Edition OSA: Introduction to Operational Support and Analysis Course ib_iosb_a01_it_enus
ITIL® 2011 Edition OSA: Introduction to Event Management Course ib_iosb_a02_it_enus
ITIL® 2011 Edition OSA: Technology and Implementation Considerations Course ib_iosb_a14_it_enus
ITIL® 2011 Edition OSA: Incident Management Interactions Course ib_iosb_a04_it_enus
ITIL® 2011 Edition OSA: Introduction to Request Fulfillment Course ib_iosb_a05_it_enus
ITIL® 2011 Edition OSA: Request Fulfillment Process Interfaces and Challenges Course ib_iosb_a06_it_enus
ITIL® 2011 Edition OSA: Introduction to Problem Management Course ib_iosb_a07_it_enus
ITIL® 2011 Edition OSA: Problem Management Process Interfaces and Challenges Course ib_iosb_a08_it_enus
ITIL® 2011 Edition OSA: Introduction to Access Management Course ib_iosb_a09_it_enus
ITIL® 2011 Edition OSA: Introduction to the Service Desk Course ib_iosb_a10_it_enus
ITIL® 2011 Edition OSA: Service Desk Metrics and Outsourcing Course ib_iosb_a11_it_enus
ITIL® 2011 Edition OSA: Introduction to Functions Course ib_iosb_a12_it_enus
ITIL® 2011 Edition OSA: Function Activities Course ib_iosb_a13_it_enus

Industry Foundations

Industry Overviews (21)
TitleTypeID / Description
The Telecommunications Industry Overview: Version 4 Course indo_01_a11_bs_enus
The Health Care Industry Overview: Version 4 Course indo_01_a12_bs_enus
The Insurance Industry Overview: Version 4 Course indo_01_a13_bs_enus
The Banking Industry Overview: Version 4 Course indo_01_a14_bs_enus
The Oil and Gas Industry Overview: Version 4 Course indo_01_a15_bs_enus
The Retail Industry Overview: Version 4 Course indo_01_a16_bs_enus
The Manufacturing Industry Overview: Version 3 Course indo_01_a17_bs_enus
The Pharmaceutical Industry Overview: Version 5 Course indo_01_a18_bs_enus
The Information Technology Industry Overview: Version 3 Course indo_01_a19_bs_enus
The Federal Government Industry Overview: Version 4 Course indo_01_a20_bs_enus
The Education Industry Overview: Version 2 Course indo_01_a21_bs_enus
The Utilities Industry Overview: Version 2 Course indo_01_a22_bs_enus
The Chemicals Industry Overview: Version 2 Course indo_01_a23_bs_enus
The Broadcasting & Entertainment Industry Overview: Version 2 Course indo_01_a24_bs_enus
The Capital Markets Industry Overview: Version 2 Course indo_01_a25_bs_enus
The Consumer Electronics Industry Overview: Version 2 Course indo_01_a26_bs_enus
The Aerospace & Defense Industry Overview: Version 2 Course indo_01_a27_bs_enus
The Biotechnology Industry Overview: Version 2 Course indo_01_a28_bs_enus
The Automotive Industry Overview: Version 3 Course indo_01_a29_bs_enus
The Food and Beverage Industry Overview: Version 4 Course indo_01_a30_bs_enus
The Agriculture Industry Overview: Version 4 Course indo_01_a31_bs_enus

TestPreps

Test Preps (1)
TitleTypeID / Description
TestPrep ITIL Foundation Testprep Exams ib_itlv_a01_tp_enus

Mentoring Assets

Mentoring Assets (1)
TitleTypeID / Description
Mentoring ITIL Foundation Mentoring Assets mntitv3f