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BUSINESS STRATEGY and OPERATIONS

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Operations Curriculum

The Foundations of Six Sigma (8)
TitleTypeID / Description
Are You Listening to Your Customers? Business Impact Series _pc_bi_ssbi001
Quick Wins in Six Sigma Implementation Business Impact Series _pc_bi_ssbi002
Six Sigma Versus TQM Business Impact Series _pc_bi_ssbi003
Lean Inbound Transportation Business Impact Series _pc_bi_ssbi004
A Critical-to-quality Tree - What's That? Business Impact Series _pc_bi_ssbi006
Basic Measurement Concepts in Six Sigma Business Impact Series _pc_bi_ssbi007
Does Your Business Really Need Six Sigma? Challenge Series _pc_ch_ssch001
Identifying Candidates for Key Six Sigma Roles Challenge Series _pc_ch_ssch002
Six Sigma Green Belt: Six Sigma and the Organization (3)
TitleTypeID / Description
Six Sigma and Organizational Goals Course oper_24_a01_bs_enus
Lean Principles and Six Sigma Projects Course oper_24_a02_bs_enus
Design for Six Sigma and FMEA Course oper_24_a03_bs_enus
Six Sigma Green Belt: Define (6)
TitleTypeID / Description
Six Sigma Project Identification Course oper_25_a01_bs_enus
Voice of the Customer in Six Sigma Course oper_25_a02_bs_enus
Basics of Six Sigma Project Management Course oper_25_a03_bs_enus
Six Sigma Management and Planning Tools Course oper_25_a04_bs_enus
Performance Metrics for Six Sigma Course oper_25_a05_bs_enus
Six Sigma Project Team Dynamics and Performance Course oper_25_a06_bs_enus
Six Sigma Green Belt: Measure (6)
TitleTypeID / Description
Process Documentation and Analysis in Six Sigma Course oper_26_a01_bs_enus
Basic Probability and Statistical Distributions in Six Sigma Course oper_26_a02_bs_enus
Data Classification, Sampling, and Collection in Six Sigma Course oper_26_a03_bs_enus
Statistics and Graphical Presentation in Six Sigma Course oper_26_a04_bs_enus
Measurement System Analysis in Six Sigma Course oper_26_a05_bs_enus
Process and Performance Capability Measurement in Six Sigma Course oper_26_a06_bs_enus
Six Sigma Green Belt: Analyze (3)
TitleTypeID / Description
Multi-vari Studies, Correlation, and Linear Regression in Six Sigma Course oper_27_a01_bs_enus
Introduction to Hypothesis Testing and Tests for Means in Six Sigma Course oper_27_a02_bs_enus
Hypothesis Tests for Variances and Proportions in Six Sigma Course oper_27_a03_bs_enus
Six Sigma Green Belt: Improve (3)
TitleTypeID / Description
Design of Experiments in Six Sigma Course oper_28_a01_bs_enus
Root Cause Analysis and Waste Elimination in Six Sigma Course oper_28_a02_bs_enus
Cycle Time Reduction and Kaizen in Six Sigma Course oper_28_a03_bs_enus
Six Sigma Green Belt: Control (3)
TitleTypeID / Description
Statistical Process Control and Control Plans in Six Sigma Course oper_29_a01_bs_enus
Creating and Using Control Charts in Six Sigma Course oper_29_a02_bs_enus
Lean Tools for Process Control in Six Sigma Course oper_29_a03_bs_enus
Six Sigma Yellow Belt: Six Sigma Fundamentals (4)
TitleTypeID / Description
Six Sigma and Lean Foundations and Principles Course oper_30_a01_bs_enus
Six Sigma Team Basics, Roles, and Responsibilities Course oper_30_a02_bs_enus
Six Sigma Quality Tools Course oper_30_a03_bs_enus
Six Sigma Metrics Course oper_30_a04_bs_enus
Six Sigma Yellow Belt: Define (2)
TitleTypeID / Description
Identifying Six Sigma Projects Course oper_31_a01_bs_enus
Six Sigma Project Management Basics Course oper_31_a02_bs_enus
Six Sigma Yellow Belt: Measure (3)
TitleTypeID / Description
Basic Statistics for Six Sigma Course oper_32_a01_bs_enus
Data Types and Data Collection in Six Sigma Course oper_32_a02_bs_enus
Six Sigma and Measurement System Analysis Course oper_32_a03_bs_enus
Six Sigma Yellow Belt: Analyze (3)
TitleTypeID / Description
Lean Tools and FMEA in Six Sigma Course oper_33_a01_bs_enus
Six Sigma Data Analysis and Root Cause Analysis Course oper_33_a02_bs_enus
Basics of Correlation, Regression, and Hypothesis Testing for Six Sigma Course oper_33_a03_bs_enus
Six Sigma Yellow Belt: Improve and Control (2)
TitleTypeID / Description
Six Sigma Improvement Techniques Course oper_34_a01_bs_enus
Control Tools and Documentation in Six Sigma Course oper_34_a02_bs_enus
Leading Sustainable Process Improvement (1)
TitleTypeID / Description
Spearheading a Process Improvement Challenge Series _pc_ch_opch001
Six Sigma Black Belt (2015 BOK): Organization-wide Planning and Deployment (3)
TitleTypeID / Description
Fundamentals of Lean and Six Sigma and their Applications Course oper_36_a01_bs_enus
Six Sigma Project Selection, Roles, and Responsibilities Course oper_36_a02_bs_enus
Six Sigma Strategic Planning and Deployment Course oper_36_a03_bs_enus
Six Sigma Black Belt (2015 BOK): Organizational Process Management and Measures (2)
TitleTypeID / Description
Impact on Stakeholders and Benchmarking for Six Sigma Course oper_37_a01_bs_enus
Using Business and Financial Measures in Six Sigma Course oper_37_a02_bs_enus
Six Sigma Black Belt (2015 BOK): Team Management (3)
TitleTypeID / Description
Six Sigma Team Dynamics, Roles, and Success Factors Course oper_38_a01_bs_enus
Six Sigma Team Facilitation and Leadership Course oper_38_a02_bs_enus
Six Sigma Team Dynamics and Training Course oper_38_a03_bs_enus
Six Sigma Black Belt (2015 BOK): Define (2)
TitleTypeID / Description
Determining Requirements by Listening to the Voice of the Customer in Six Sigma Course oper_39_a01_bs_enus
Six Sigma Business Case, Project Charter, and Tools Course oper_39_a02_bs_enus
Six Sigma Black Belt (2015 BOK): Measure (6)
TitleTypeID / Description
Process Flow Metrics and Analysis Tools for Six Sigma Course oper_40_a01_bs_enus
Data Types, Sampling, Collection, and Measurement in Six Sigma Course oper_40_a02_bs_enus
Six Sigma Measurement Systems and Metrology Course oper_40_a03_bs_enus
Using Basic Statistics and Graphical Methods in Six Sigma Course oper_40_a04_bs_enus
Probability and Probability Distributions in Six Sigma Course oper_40_a05_bs_enus
Determining Process Performance and Capability in Six Sigma Course oper_40_a06_bs_enus
Six Sigma Black Belt (2015 BOK): Analyze (5)
TitleTypeID / Description
Measuring and Modeling Relationships between Variables in Six Sigma Course oper_41_a01_bs_enus
Basics of Hypothesis Testing and Tests for Means in Six Sigma Course oper_41_a02_bs_enus
Tests for Variances and Proportions, ANOVA, and Goodness-of-fit in Six Sigma Course oper_41_a03_bs_enus
Multivariate Tools and Nonparametric Tests in Six Sigma Course oper_41_a04_bs_enus
FMEA and Other Nonstatistical Analysis Methods in Six Sigma Course oper_41_a05_bs_enus
Six Sigma Black Belt (2015 BOK): Improve (3)
TitleTypeID / Description
Understanding DOE and Planning Experiments in Six Sigma Course oper_42_a01_bs_enus
Designing, Conducting, and Analyzing Experiments in Six Sigma Course oper_42_a02_bs_enus
Lean Improvement Methods and Implementation Planning in Six Sigma Course oper_42_a03_bs_enus
Six Sigma Black Belt (2015 BOK): Control (3)
TitleTypeID / Description
Statistical Process Control (SPC) and Control Charts in Six Sigma Course oper_43_a01_bs_enus
Using Lean Control Tools and Maintaining Controls in Six Sigma Course oper_43_a02_bs_enus
Sustaining Six Sigma Improvements Course oper_43_a03_bs_enus
Six Sigma Black Belt (2015 BOK): Design for Six Sigma (DFSS) (1)
TitleTypeID / Description
Common DFSS Methodologies, Design for X, and Robust Designs Course oper_44_a01_bs_enus
Operations Management: Efficiency of Production (5)
TitleTypeID / Description
Operations Management Functions and Strategies Course oper_45_a01_bs_enus
Strategic Product and Service Management Course oper_45_a02_bs_enus
Supply Chain Management Basics: Cutting Costs and Optimizing Delivery Course oper_45_a03_bs_enus
Inventory Management: Aligning Inventory with Production and Demand Course oper_45_a04_bs_enus
Optimizing Operations Using Demand Forecasting and Capacity Management Course oper_45_a05_bs_enus
Understanding Lean Production (6)
TitleTypeID / Description
Using Lean to Perfect Organizational Processes Course oper_46_a01_bs_enus
Using Lean to Improve Flow and Pull Course oper_46_a02_bs_enus
Using Lean to Reduce Waste and Streamline Value Flow Course oper_46_a03_bs_enus
Applying Value Stream Mapping in Lean Business Course oper_46_a04_bs_enus
Five Steps to Perfection: Implementing Lean Business Impact Series _pc_bi_ssbi009
Value Stream Maps for Non-manufacturing Processes Business Impact Series _pc_bi_ssbi010
Mentoring Asset (2)
TitleTypeID / Description
Mentoring Six Sigma Green Belt (SSGB) Mentoring Assets mntcssgb
Mentoring Six Sigma Yellow Belt (SSYB) Mentoring Assets mntcssyb
Test Preps (2)
TitleTypeID / Description
TestPrep Six Sigma Green Belt (SSGB) Testprep Exams oper_ssgb_a02_tp_enus
TestPrep Six Sigma Yellow Belt (SSYB) Testprep Exams oper_30_a01_tp_enus

Strategic Planning Curriculum

Moving From an Operational Manager to a Strategic Thinker (4)
TitleTypeID / Description
Effective Critical Analysis of Business Reports Business Impact Series _pc_bi_pfbi004
Leading Outside the Organization Business Impact Series _pc_bi_lsbi005
Returning to Core Competencies Business Impact Series _pc_bi_lsbi014
Competitive Awareness and Strategy Challenge Series _pc_ch_lach022
The Fundamentals of Globalization (3)
TitleTypeID / Description
Managing Expatriates' Career Development Business Impact Series _pc_bi_mgbi011
The Etiquette of Cross-cultural Gift Giving Business Impact Series _pc_bi_spbi015
Evaluating Globalization Opportunities Challenge Series _pc_ch_lach019
Fundamentals of Business Planning (1)
TitleTypeID / Description
Preparing and Implementing a Business Plan Course ast_02_a01_bs_enus
Thinking Strategically and Managing Risk (8)
TitleTypeID / Description
Thinking Strategically as a Manager Course ast_01_a01_bs_enus
Using Strategic Thinking to Consider the Big Picture Course ast_01_a02_bs_enus
Identifying Risks in Your Organization Course ast_01_a03_bs_enus
Assessing Your Organization's Risks Course ast_01_a04_bs_enus
Responding Effectively to Risks Course ast_01_a05_bs_enus
Effective Critical Analysis of Business Reports Business Impact Series _pc_bi_pfbi004
Returning to Core Competencies Business Impact Series _pc_bi_lsbi014
Competitive Awareness and Strategy Challenge Series _pc_ch_lach022
Big Data Basics (2)
TitleTypeID / Description
Big Data Fundamentals Course aba_01_a01_bs_enus
Big Data Interpretation Course aba_01_a02_bs_enus

Marketing Curriculum

Digital Marketing (4)
TitleTypeID / Description
Digital Marketing: Getting to the Customer Course mkt_04_a01_bs_enus
Search Engine Marketing: Getting Discovered by the Customer Course mkt_04_a02_bs_enus
Managing Your Reputation Through Content Marketing and Online PR Course mkt_04_a03_bs_enus
Digital Marketing Partnerships, Sales, and After-sales Processes Course mkt_04_a04_bs_enus
Essential Marketing Strategies (10)
TitleTypeID / Description
The Basics of Marketing Course mkt_05_a01_bs_enus
The People and Planning in Marketing Course mkt_05_a02_bs_enus
Product, Pricing, and Promotion in the Marketing Mix Course mkt_05_a03_bs_enus
Distribution and E-Marketing Ethics in the Marketing Mix Course mkt_05_a04_bs_enus
Competitive Marketing Strategies: Analyzing Your Organization Course mkt_05_a05_bs_enus
Designing Products to Fit the Channel Business Impact Series _pc_bi_spbi005
Sales and Marketing: Two Sides of the Same Coin? Business Impact Series _pc_bi_spbi011
Using Web Analytics to Increase Sales Business Impact Series _pc_bi_spbi012
Trade Show Marketing - Planning Ahead Business Impact Series _pc_bi_spbi013
Increasing Competitiveness through Collaboration Challenge Series _pc_ch_lsch006
Essentials of Public Relations (2)
TitleTypeID / Description
Strategies for the Modern Public Relations Professional Course amk_01_a01_bs_enus
Writing Skills for Public Relations Course amk_01_a02_bs_enus

FINANCE, HUMAN RESOURCES and ADMINISTRATION

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Finance and Accounting Curriculum

Accounting for Non-Financial Professionals (12)
TitleTypeID / Description
Basic Accounting Concepts for Non-financial Professionals Course fin_08_a01_bs_enus
Basic Budgeting for Non-financial Professionals Course fin_08_a02_bs_enus
Comprehending Financials: A Guide to Financial Statements Course fin_08_a03_bs_enus
Financial Statement Analysis for Non-financial Professionals Course fin_08_a04_bs_enus
Increasing Cash Flow in Times of Need Business Impact Series _pc_bi_fabi003
Attracting New Investors - Keeping Presentations Focused Business Impact Series _pc_bi_fabi004
What's Your Gross Profit Margin Really Saying? Business Impact Series _pc_bi_fabi006
Recognizing The Value of Intangible Assets Business Impact Series _pc_bi_fabi007
Recession: How it Affects Business Business Impact Series _pc_bi_fabi008
Assessing Nonrecurring Items in Income Statements Business Impact Series _pc_bi_fabi009
The Time Value of Money: Possible Pitfalls Business Impact Series _pc_bi_fabi011
Using Financial Analysis for Credit Decisions Challenge Series _pc_ch_lach012
Accounting Basics (6)
TitleTypeID / Description
Key Accounting Concepts and Principles Course fin_09_a01_bs_enus
Recording, Posting, and Balancing the Books Course fin_09_a02_bs_enus
Preparing Financial Statements and Closing Accounts Course fin_09_a03_bs_enus
Accounting for Stock Transactions Course fin_09_a04_bs_enus
Outsourcing Financial Activities Business Impact Series _pc_bi_fabi001
Deconstructing the Balance Sheet Business Impact Series _pc_bi_fabi010

Human Resources Curriculum

Human Resources Core Knowledge (HRCI: PHR/SPHR-aligned) (3)
TitleTypeID / Description
Human Resources Core Knowledge: Skills, Concepts, and Tools Course hr_09_a01_bs_enus
Human Resources Core Knowledge: Functions and Activities Course hr_09_a02_bs_enus
Final Exam: Human Resources Core Knowledge (HRCI: PHR/SPHR-aligned) Final Exams hr_09_a01_fe_enus
Business Management and Strategy (HRCI: PHR/SPHR-aligned) (4)
TitleTypeID / Description
Business Management and Strategy: The HR Function and Business Environment Course hr_10_a01_bs_enus
Business Management and Strategy: HR and the Strategic Planning Process Course hr_10_a02_bs_enus
Business Management and Strategy: HR Functions and Roles Course hr_10_a03_bs_enus
Final Exam: Business Management and Strategy (HRCI: PHR/SPHR-aligned) Final Exams hr_10_a01_fe_enus
Workforce Planning and Employment (HRCI: PHR/SPHR-aligned) (5)
TitleTypeID / Description
Workforce Planning and Employment: Employment Legislation Course hr_11_a01_bs_enus
Workforce Planning and Employment: Recruitment Strategies Course hr_11_a02_bs_enus
Workforce Planning and Employment: Sourcing and Selecting Candidates Course hr_11_a03_bs_enus
Workforce Planning and Employment: Orientation, Onboarding, and Exit Strategies Course hr_11_a04_bs_enus
Final Exam: Workforce Planning and Employment (HRCI: PHR/SPHR-aligned) Final Exams hr_11_a01_fe_enus
Human Resource Development (HRCI: PHR/SPHR-aligned) (4)
TitleTypeID / Description
Human Resource Development: Regulations and Organizational Development Course hr_12_a01_bs_enus
Human Resource Development: Employee Training Course hr_12_a02_bs_enus
Human Resource Development: Performance Appraisal and Talent Management Course hr_12_a03_bs_enus
Final Exam: Human Resource Development (HRCI: PHR/SPHR-aligned) Final Exams hr_12_a01_fe_enus
Compensation and Benefits (HRCI: PHR/SPHR-aligned) (4)
TitleTypeID / Description
Compensation and Benefits: Regulations, Strategies, and Needs Assessment Course hr_13_a01_bs_enus
Compensation and Benefits: Managing Policies, Programs, and Activities Course hr_13_a02_bs_enus
Compensation and Benefits: Organizational Responsibilities Course hr_13_a03_bs_enus
Final Exam: Compensation and Benefits (HRCI: PHR/SPHR-aligned) Final Exams hr_13_a01_fe_enus
Employee and Labor Relations (HRCI: PHR/SPHR-aligned) (4)
TitleTypeID / Description
Employee and Labor Relations: Employment Regulations and Organizational Programs Course hr_14_a01_bs_enus
Employee and Labor Relations: Behavioral and Disciplinary Issues and Resolution Course hr_14_a02_bs_enus
Employee and Labor Relations: Unions and Collective Bargaining Course hr_14_a03_bs_enus
Final Exam: Employee and Labor Relations (HRCI: PHR/SPHR-aligned) Final Exams hr_14_a01_fe_enus
Risk Management (HRCI: PHR/SPHR-aligned) (3)
TitleTypeID / Description
Risk Management: Organizational Risk and Safety and Health Legislation Course hr_15_a01_bs_enus
Risk Management: Workplace Safety, Security, and Privacy Course hr_15_a02_bs_enus
Final Exam: Risk Management (HRCI: PHR/SPHR-aligned) Final Exams hr_15_a01_fe_enus
Strategic Human Resource Management (HRCI: SPHR-aligned) (3)
TitleTypeID / Description
Strategic HR for SPHR Exam Candidates Part I Course hr_16_a01_bs_enus
Strategic HR for SPHR Exam Candidates Part II Course hr_16_a02_bs_enus
Final Exam: Strategic Human Resource Management (HRCI: SPHR-aligned) Final Exams hr_16_a01_fe_enus
SHRM-CP/SCP: HR Competencies (4)
TitleTypeID / Description
HR Competencies: Leadership and Ethical Practice Course hr_17_a01_bs_enus
HR Competencies: Business Acumen and Relationship Management Course hr_17_a02_bs_enus
HR Competencies: Consultation and Critical Evaluation Course hr_17_a03_bs_enus
HR Competencies: Global and Cultural Effectiveness and Communication Course hr_17_a04_bs_enus
SHRM-CP/SCP: Management of People (4)
TitleTypeID / Description
Management of People: Talent Acquisition and Retention Course hr_18_a01_bs_enus
Management of People: Employee Engagement Course hr_18_a02_bs_enus
Management of People: Learning and Development Course hr_18_a03_bs_enus
Management of People: Total Rewards Course hr_18_a04_bs_enus
SHRM-CP/SCP: Organization and the HR Function (4)
TitleTypeID / Description
Organization and HR: Structure of the HR Function Course hr_19_a01_bs_enus
Organization and HR: Organizational Effectiveness and Development Course hr_19_a02_bs_enus
Organization and HR: Workforce Management and Using Technology and Data Course hr_19_a03_bs_enus
Organization and HR: Employee Relations Course hr_19_a04_bs_enus
SHRM-CP/SCP: Workplace Management and HR (4)
TitleTypeID / Description
Workplace Management: Global HR, Diversity, and Inclusion Course hr_20_a01_bs_enus
Workplace Management: Risk Management Course hr_20_a02_bs_enus
Workplace Management: Corporate Social Responsibility Course hr_20_a03_bs_enus
Workplace Management: Employment Laws and Regulations Course hr_20_a04_bs_enus
SHRM-CP/SCP: HR Strategy Management (2)
TitleTypeID / Description
Human Resource Strategy Management: Strategic Planning Course hr_21_a01_bs_enus
Human Resource Strategy Management: Business and HR Strategy Course hr_21_a02_bs_enus
SHRM- SCP: HRM for Senior HR Professionals (4)
TitleTypeID / Description
Advanced HR Management: Competencies for Senior HR Professionals Part I Course hr_22_a01_bs_enus
Advanced HR Management: Competencies for Senior HR Professionals Part II Course hr_22_a02_bs_enus
Advanced Human Resources Management: People and Organization Course hr_22_a03_bs_enus
Advanced Human Resources Management: Workplace and HR Strategy Course hr_22_a04_bs_enus
Recruiting, Screening, and Onboarding Effectively (13)
TitleTypeID / Description
Hitting the Recruitment Bull's-eye Course ahr_01_a01_bs_enus
Applicant Screening: The First Step in Hiring the Best Course ahr_01_a02_bs_enus
Ensuring Onboarding Success Course ahr_01_a03_bs_enus
Guarding Against Interviewing Biases Business Impact Series _pc_bi_hrbi003
Conducting Interviews: Asking the Right Questions Business Impact Series _pc_bi_hrbi014
Creating a Compelling Job Description Business Impact Series _pc_bi_hrbi015
Hiring Strategic Thinkers Challenge Series _pc_ch_lach011
Hiring a New Employee Challenge Series _pc_ch_lach028
Fringe Benefits: Maintaining a Competitive Hiring Advantage Business Impact Series _pc_bi_hrbi004
Aligning Recruitment to Job Requirements Business Impact Series _pc_bi_hrbi001
Preventing High Turnover Rates: How to Keep The Best Business Impact Series _pc_bi_mgbi008
Disciplines of Organizational Learning: Personal Mastery Business Impact Series _pc_bi_pfbi011
Surviving the Talent Crunch Challenge Series _pc_ch_lsch007
Transformational HR and Talent Management (4)
TitleTypeID / Description
Planning for Skills Needs and Managing Performance Course ahr_02_a01_bs_enus
Building Career Development Programs and Succession Planning Course ahr_02_a02_bs_enus
Implementing Transformational HR Course ahr_02_a03_bs_enus
Individual Behavior in Organizations Course ahr_02_a04_bs_enus

Administrative Support Curriculum

Administrative Support: Secrets to Success (4)
TitleTypeID / Description
Administrative Support: Developing Your Essential Skills Course aad_01_a01_bs_enus
Administrative Support: Working in Partnership with Your Boss Course aad_01_a02_bs_enus
Administrative Support: Interacting Effectively with Colleagues Course aad_01_a03_bs_enus
Administrative Support: Projecting a Positive Professional Image Course aad_01_a04_bs_enus

MANAGEMENT and LEADERSHIP

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Management Curriculum

Business Execution (2)
TitleTypeID / Description
Fostering a Business Execution Culture Business Impact Series _pc_bi_lsbi008
Performance Dashboard or Scorecard? Business Impact Series _pc_bi_mgbi012
Coaching for Results (6)
TitleTypeID / Description
Beginning Your Coaching Engagement Course mgmt_38_a01_bs_enus
Coaching Techniques that Drive Change Course mgmt_38_a02_bs_enus
Coaching to Drive Performance Course mgmt_38_a03_bs_enus
The Art of Effective Coaching Business Impact Series _pc_bi_lsbi018
Coaching Challenge Series _pc_ch_lach024
Coaching to Shift Perceptions Challenge Series _pc_ch_mgch007
Effective Delegation (6)
TitleTypeID / Description
Achieve Your Objectives through Effective Delegation Course mgmt_39_a01_bs_enus
The Delegation Process Course mgmt_39_a02_bs_enus
Successful Delegation: Supervise and Encourage Course mgmt_39_a03_bs_enus
Use Delegation to Develop Your Team Course mgmt_39_a04_bs_enus
Delegating Appropriate Tasks Business Impact Series _pc_bi_mgbi007
Developing Employees through Delegation Challenge Series _pc_ch_lach017
First Time Manager Essentials (6)
TitleTypeID / Description
The Reality of Being a First-time Manager Course amg_01_a01_bs_enus
Facing Challenges as a First-time Manager Course amg_01_a02_bs_enus
Managing Fairly Business Impact Series _pc_bi_mgbi016
Acting Decisively Challenge Series _pc_ch_lach034
Employee Dismissal Challenge Series _pc_ch_lach038
Making the Move Into Management Challenge Series _pc_ch_lach029
Managing Employee Performance (7)
TitleTypeID / Description
Keeping Top Performers Challenged Course amg_03_a01_bs_enus
Planning an Effective Performance Appraisal Course amg_03_a02_bs_enus
Creating a Plan for Performance Management Course amg_03_a03_bs_enus
Detecting and Dealing with Performance Problems Course amg_03_a04_bs_enus
Preparing for Your Performance Appraisal Business Impact Series _pc_bi_pfbi017
Underperforming Employee - Now What? Business Impact Series _pc_bi_hrbi010
Managing Performance Challenge Series _pc_ch_lach002
Advanced Management Techniques (12)
TitleTypeID / Description
Gauging Your Organization's High-performing Potential Course amg_04_a01_bs_enus
Managing for Cross-functionality Course amg_04_a02_bs_enus
Managing Your Company's Talent Course amg_04_a03_bs_enus
Managing the Unique Needs of Experts Course amg_04_a04_bs_enus
Fostering Mentoring Relationships Course amg_04_a05_bs_enus
Attracting and Retaining Talent Challenge Series _pc_ch_lach021
Managing Top Performers Is Always Easy...Right? Business Impact Series _pc_bi_hrbi013
Recognizing Natural Leaders Challenge Series _pc_ch_lsch001
Developing Adaptable Managers Business Impact Series _pc_bi_mgbi013
Employee Engagement Challenge Series _pc_ch_mgch006
Delivering Bad News Effectively Challenge Series _pc_ch_lach033
Building Upward Relationships Challenge Series _pc_ch_lach039
Leveraging Key Management Techniques (4)
TitleTypeID / Description
Effectively Directing and Delegating as a Manager Course amg_02_a01_bs_enus
Managing Employee Development Course amg_02_a02_bs_enus
Facing the Management Challenges of Difficult Behavior and Diverse Teams Course amg_02_a03_bs_enus
Being a Fair and Caring Manager Course amg_02_a04_bs_enus
Managing a Multigenerational Workforce (5)
TitleTypeID / Description
Maintaining a Cohesive Multigenerational Workforce Course amg_05_a01_bs_enus
Managing Multigenerational Employees Course amg_05_a02_bs_enus
Managing an Aging Workforce Business Impact Series _pc_bi_mgbi005
Developing the Next Generation Business Impact Series _pc_bi_lsbi007
Understanding the Motives of Millennials Business Impact Series _pc_bi_mgbi014
Managing in Difficult Times (5)
TitleTypeID / Description
Being an Effective Manager When Times Are Tough Course amg_06_a01_bs_enus
Managing Motivation during Organizational Change Course amg_06_a02_bs_enus
How to Manage Difficult Conversations Course amg_06_a03_bs_enus
Demonstrating Accountability in a Crisis Situation Challenge Series _pc_ch_lach007
Perseverance and Flexibility in Times of Crisis Challenge Series _pc_ch_lach026

Leadership Curriculum

Effective Succession Planning (2)
TitleTypeID / Description
Succession Planning Business Impact Series _pc_bi_lsbi002
Succession Planning and Management Programs Challenge Series _pc_ch_lsch004
Setting and Managing Organizational Priorities (1)
TitleTypeID / Description
Do You Share Your Organization's Values? Business Impact Series _pc_bi_pabi006
Leading Organizational Change (9)
TitleTypeID / Description
The Keys to Sustainable Change Course pe_02_a01_bs_enus
Planning for Change Course pe_02_a02_bs_enus
Implementing and Sustaining Change Course pe_02_a03_bs_enus
Communicating Properly during Layoffs Business Impact Series _pc_bi_hrbi005
Involving Employees in Corporate Change Business Impact Series _pc_bi_lsbi011
Communicating Organizational Change Business Impact Series _pc_bi_mgbi015
Beyond Change: Working with Agility Business Impact Series _pc_bi_pabi009
Developing People Challenge Series _pc_ch_lach013
Instituting a Quality Improvement Program Challenge Series _pc_ch_pech002
Developing Leadership Skills (12)
TitleTypeID / Description
Motivating Your Employees Course ald_01_a01_bs_enus
Communicating Vision to Your Employees Course ald_01_a02_bs_enus
Leading through Positive Influence Course ald_01_a03_bs_enus
Leveraging Emotional Intelligence Course ald_01_a04_bs_enus
The Emotionally Intelligent Leader Challenge Series _pc_ch_lach014
Crafting an Organizational Vision Challenge Series _pc_ch_lach040
Motivating Human Behavior Challenge Series _pc_ch_lsch002
Communicating a Shared Vision Business Impact Series _pc_bi_lsbi001
Leading Outside the Organization Business Impact Series _pc_bi_lsbi005
Leader as Motivator Challenge Series _pc_ch_lach008
Returning to Core Competencies Business Impact Series _pc_bi_lsbi014
Competitive Awareness and Strategy Challenge Series _pc_ch_lach022
Leveraging Leadership Techniques (11)
TitleTypeID / Description
Key Elements of Business Execution Course ald_02_a01_bs_enus
Building Innovation Cultures and Leaders Course ald_02_a02_bs_enus
Leading Your Team through Change Course ald_02_a03_bs_enus
Building a Leadership Development Plan Course ald_02_a04_bs_enus
Aligning Unit Goals and Imperatives Course ald_02_a05_bs_enus
Leading Teams through Change Business Impact Series _pc_bi_lsbi003
Knowing When to Take Leadership Risks Business Impact Series _pc_bi_lsbi006
Wanted - Innovation Leaders Business Impact Series _pc_bi_lsbi013
Developing a Business Execution Culture Challenge Series _pc_ch_lach001
Leading Change Challenge Series _pc_ch_lach004
Leading Innovation Challenge Series _pc_ch_lach010
Creating a Positive Atmosphere (3)
TitleTypeID / Description
Positive Atmosphere: Establishing an Engaged Workforce Course ald_03_a01_bs_enus
Positive Atmosphere: Establishing a Positive Work Environment Course ald_03_a02_bs_enus
Positive Atmosphere:How Organizational Learning Drives Positive Change Course ald_03_a03_bs_enus
Improving Leadership Skills (2)
TitleTypeID / Description
Becoming an Inspirational Leader Course ald_04_a01_bs_enus
Assessing Your Own Leadership Performance Course ald_04_a02_bs_enus
Women In Leadership (3)
TitleTypeID / Description
Gender and Leadership Course ald_05_a01_bs_enus
Choosing to Lead as a Woman Course ald_05_a02_bs_enus
Career and Family Challenges for Women Leaders Course ald_05_a03_bs_enus

PROFESSIONAL EFFECTIVENESS

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Communication Curriculum

Workplace Conflict (9)
TitleTypeID / Description
Preventing Unhealthy Workplace Conflict Course comm_39_a01_bs_enus
Working Out and Through Conflict Course comm_39_a02_bs_enus
Adapting Your Conflict Style Course comm_39_a03_bs_enus
Confrontation: What's the Best Approach Business Impact Series _pc_bi_mgbi009
Personal Conflict Styles Business Impact Series _pc_bi_pabi002
Coping with Accusations in the Workplace Challenge Series _pc_ch_lsch003
Managing Conflict Challenge Series _pc_ch_lach009
Conflict: Avoid, Confront, or Delay? Challenge Series _pc_ch_pach004
Meeting the Challenge of Workplace Conflict Challenge Series _pc_ch_coch001
Issue-focused Negotiation (6)
TitleTypeID / Description
Issue-focused Negotiation: Are You Ready? Course comm_40_a01_bs_enus
You and Your Negotiating Counterpart Course comm_40_a02_bs_enus
Reaching a Negotiated Agreement Course comm_40_a03_bs_enus
Effective Body Language in Negotiations Business Impact Series _pc_bi_pfbi013
Vendor Negotiations: Choosing the Best Approach Challenge Series _pc_ch_lach032
Tailoring Your Negotiating Approach Challenge Series _pc_ch_coch002
Developing Your Emotional Intelligence (6)
TitleTypeID / Description
Emotional Intelligence: Owning Your Emotions Course comm_41_a01_bs_enus
Emotional Intelligence: Building Self-Management Skills Course comm_41_a02_bs_enus
Emotional Intelligence: Being Aware of the Emotions of Others Course comm_41_a03_bs_enus
Emotional Intelligence: Applying EI at Work Course comm_41_a04_bs_enus
How High Is Your EQ? Business Impact Series _pc_bi_pfbi009
Emotional Intelligence at Work Challenge Series _pc_ch_pach014
Getting Results through Personal Power (5)
TitleTypeID / Description
Personal Power and Credibility Course comm_42_a01_bs_enus
Building Personal Power through Influence Course comm_42_a02_bs_enus
Influence Others with Political Savvy Course comm_42_a03_bs_enus
Influencing Key Decision Makers Business Impact Series _pc_bi_lsbi015
Influence and Persuasion Challenge Series _pc_ch_lach016
How to Succeed in Listening (7)
TitleTypeID / Description
Be a Better Listener Course comm_43_a01_bs_enus
Roadblocks to Excellent Listening Course comm_43_a02_bs_enus
Active Listening Skills for Professionals Course comm_43_a03_bs_enus
Mastering Active Listening in the Workplace Course comm_43_a04_bs_enus
Listening to Improve Conversation Business Impact Series _pc_bi_pabi001
Effective Listening Challenge Series _pc_ch_lach030
Listening with Skill Challenge Series _pc_ch_pach002
Constructive Feedback (7)
TitleTypeID / Description
Feedback and Its Vital Role in the Workplace Course comm_44_a01_bs_enus
Delivering Feedback Course comm_44_a02_bs_enus
Receiving Feedback Course comm_44_a03_bs_enus
Making Feedback a Regular Occurrence Course comm_44_a04_bs_enus
Criticism in Context Business Impact Series _pc_bi_pfbi016
Giving Appropriate Feedback Challenge Series _pc_ch_lach006
Giving Feedback to Coworkers Challenge Series _pc_ch_pach006
Engaging Others with Tact and Diplomacy (4)
TitleTypeID / Description
Diplomacy and Tact for Every Day Course comm_45_a01_bs_enus
Diplomacy and Tact in Challenging Situations Course comm_45_a02_bs_enus
Connecting with Others through Diplomacy and Tact Course comm_45_a03_bs_enus
Using Humor with Diplomacy and Tact Course comm_45_a04_bs_enus
Working with Difficult People (6)
TitleTypeID / Description
Difficult People: Why They Act That Way and How to Deal with Them Course comm_46_a01_bs_enus
Difficult People: Can't Change Them, so Change Yourself Course comm_46_a02_bs_enus
Difficult People: Strategies to Keep Everyone Working Together Course comm_46_a03_bs_enus
Coping with Aggressive Behavior in the Workplace Business Impact Series _pc_bi_pabi008
Blame Backfires--Conquer Negative Thinking Business Impact Series _pc_bi_pfbi003
Reacting to Co-workers Who Try Taking Advantage Challenge Series _pc_ch_pfch003
Managing and Controlling Anger (1)
TitleTypeID / Description
The Essentials for Anger Management Course comm_47_a01_bs_enus
Cross-Cultural Communication (4)
TitleTypeID / Description
How Culture Impacts Communication Course comm_48_a01_bs_enus
Using Communication Strategies to Bridge Cultural Divides Course comm_48_a02_bs_enus
Communicating with a Cross-cultural Audience Business Impact Series _pc_bi_pfbi020
Dispute Resolution in International Contracts Challenge Series _pc_ch_lsch005
Communicating with Senior Executives (1)
TitleTypeID / Description
Capturing the Attention of Senior Executives Course comm_49_a01_bs_enus
Effective Business Meetings (5)
TitleTypeID / Description
Planning Meetings Fit for Purpose Course comm_50_a01_bs_enus
Running Meetings in Better Directions Course comm_50_a02_bs_enus
When Too Many Meetings Are Just Too Much Business Impact Series _pc_bi_pfbi008
Making Meetings Work Business Impact Series _pc_bi_pfbi018
Managing Meetings for Productivity and Effectiveness Challenge Series _pc_ch_lach031
Effective Business Writing (5)
TitleTypeID / Description
Audience and Purpose in Business Writing Course comm_51_a01_bs_enus
Clarity and Conciseness in Business Writing Course comm_51_a02_bs_enus
Editing and Proofreading Business Documents Course comm_51_a03_bs_enus
Writing for Business Business Impact Series _pc_bi_pabi012
Written Communication Challenge Series _pc_ch_pach015
Writing a Business Case (1)
TitleTypeID / Description
Developing an Effective Business Case Course acm_01_a01_bs_enus
Using E-mail Effectively in the Workplace (3)
TitleTypeID / Description
Writing Effective E-mails and Instant Messages Course acm_02_a01_bs_enus
Sending E-mails to the Right People Course acm_02_a02_bs_enus
Organizing Your E-mail Course acm_02_a03_bs_enus
Essential Skills for Professional Telephone Calls (1)
TitleTypeID / Description
Keeping Business Calls Professional Course acm_03_a01_bs_enus
Practical Grammar for Business Writing (6)
TitleTypeID / Description
Using the Parts of Speech Course acm_04_a01_bs_enus
Getting the Details Right: Spelling Basics Course acm_04_a02_bs_enus
Abbreviating, Capitalizing, and Using Numbers Course acm_04_a03_bs_enus
Using Punctuation Marks Course acm_04_a04_bs_enus
Creating Well-Constructed Sentences Course acm_04_a05_bs_enus
Troublesome Words and Phrases: Common Usage Mistakes in Writing Course acm_04_a06_bs_enus
Making the Most of Your Presentations (4)
TitleTypeID / Description
Planning an Effective Presentation Course acm_05_a01_bs_enus
Building Your Presentation Course acm_05_a02_bs_enus
Ensuring Successful Presentation Delivery Course acm_05_a03_bs_enus
Handling Difficult Questions as a Presenter Business Impact Series _pc_bi_pabi007
Skills for Communication Success (8)
TitleTypeID / Description
The Art and Science of Communication Course acm_07_a01_bs_enus
Making an Impact with Non-verbal Communication Course acm_07_a02_bs_enus
Trust Building through Effective Communication Course acm_07_a03_bs_enus
Choosing the Right Interpersonal Communication Method to Make Your Point Course acm_07_a04_bs_enus
Become a Great Listener Course acm_07_a05_bs_enus
Do We Have A Failure to Communicate? Course acm_07_a06_bs_enus
Making Yourself Approachable Business Impact Series _pc_bi_pabi011
Asserting Yourself in the Workplace Challenge Series _pc_ch_pach016
Developing Your Listening Skills (2)
TitleTypeID / Description
Listening Even When it's Difficult to Listen (New) Course acm_14_a01_bs_enus
Using Active Listening in Workplace Situations (New) Course acm_14_a02_bs_enus
Dealing with Workplace Conflict (2)
TitleTypeID / Description
The Many Approaches to Facing Workplace Conflict (New) Course acm_11_a01_bs_enus
Facing and Resolving Conflict in the Workplace (New) Course acm_11_a02_bs_enus
Developing Effective Negotiation Skills (2)
TitleTypeID / Description
The First Steps in Negotiating Course acm_12_a01_bs_enus
Negotiating the Best Solution Course acm_12_a02_bs_enus
The Art of Feedback (2)
TitleTypeID / Description
Polishing Your Feedback Skills (New) Course acm_15_a01_bs_enus
Gaining a Positive Perspective on Feedback (New) Course acm_15_a02_bs_enus
Writing Skills for Technical Professionals (1)
TitleTypeID / Description
Improving Your Technical Writing Skills Course acm_06_a01_it_enus

Personal Development Curriculum

Problem Solving and Decision Making (8)
TitleTypeID / Description
Solving Problems: Framing the Problem Course pd_29_a01_bs_enus
Solving Problems: Generating and Evaluating Alternatives Course pd_29_a02_bs_enus
Making and Carrying Out Tough Decisions Course pd_29_a03_bs_enus
Playing the Devil's Advocate in Decision Making Business Impact Series _pc_bi_pfbi005
Turning Problems Around with Reverse Brainstorming Business Impact Series _pc_bi_lsbi017
Uncovering the Root Problem Challenge Series _pc_ch_lach003
Problem Solving: Process, Tools, and Techniques Challenge Series _pc_ch_pach003
Decisions: Making the Right Move Challenge Series _pc_ch_pech001
Thinking Critically (5)
TitleTypeID / Description
Thinking Critically: Coming to Terms with Assumptions Course pe_01_a01_bs_enus
Thinking Critically: Getting Your Arms around Arguments Course pe_01_a02_bs_enus
Thinking Critically: Drawing Conclusions with Confidence Course pe_01_a03_bs_enus
Critical Thinking Challenge Series _pc_ch_lach025
Applying Your Best Thinking Challenge Series _pc_ch_pech003
Perseverance at Work (4)
TitleTypeID / Description
Forging Ahead with Perseverance and Resilience Course pe_03_a01_bs_enus
Reaching Goals Using Perseverance and Resilience Course pe_03_a02_bs_enus
Perseverance: Flexibility in Action Business Impact Series _pc_bi_pabi004
Persevering through Setbacks Challenge Series _pc_ch_pach011
Building, Rebuilding and Sustaining Trust (3)
TitleTypeID / Description
The Building Blocks of Building Trust Course pe_04_a01_bs_enus
Rebuilding Trust Business Impact Series _pc_bi_pabi005
The Fruits of Integrity: Building Trust at Work Challenge Series _pc_ch_pach012
Improving Your Work/Life Balance (6)
TitleTypeID / Description
Taking Stock of Your Work/Life Balance Course pd_30_a01_bs_enus
Staying Balanced in a Shifting World Course pd_30_a02_bs_enus
Take a Deep Breath and Manage Your Stress Course pd_30_a03_bs_enus
Employee Exhaustion: Managing a Well-balanced Workload Business Impact Series _pc_bi_mgbi010
Managing Workplace Stress Business Impact Series _pc_bi_hrbi006
Creating Work/Life Balance Challenge Series _pc_ch_lach036
Navigating through Organizational Change (5)
TitleTypeID / Description
Organizations Change So Get Ready Course pd_31_a01_bs_enus
Redefining Yourself after Organizational Change Course pd_31_a02_bs_enus
Managing the Stress of Organizational Change Business Impact Series _pc_bi_mgbi004
The Importance of Flexibility in the Workplace Business Impact Series _pc_bi_pfbi007
Developing Organizational Agility Challenge Series _pc_ch_pach024
Improving Your Personal Productivity (4)
TitleTypeID / Description
Organize Your Physical and Digital Workspace Course pd_32_a01_bs_enus
Avoid Procrastination by Getting Organized Instead Course pd_32_a02_bs_enus
Maximize Your Productivity by Managing Time and Tasks Course pd_32_a03_bs_enus
Achieve Productivity in Your Personal Life Course pd_32_a04_bs_enus
Polishing Your Professional Edge (10)
TitleTypeID / Description
Becoming an Accountable Professional Course pe_05_a01_bs_enus
Becoming Your Own Best Boss Course pe_05_a02_bs_enus
Becoming More Professional through Business Etiquette Course pe_05_a03_bs_enus
Developing a Personal Accountability Framework Course pe_05_a04_bs_enus
Disciplines of Organizational Learning: Personal Mastery Business Impact Series _pc_bi_pfbi011
Safe Small Talk Business Impact Series _pc_bi_pfbi012
Broadening Your Learning Horizons Business Impact Series _pc_bi_pabi013
Reframing Negative Situations Business Impact Series _pc_bi_hrbi008
Managing Goals Challenge Series _pc_ch_lach027
Targeting Personal Learning Challenge Series _pc_ch_pach022
360 Degree Relationships (6)
TitleTypeID / Description
Cultivating Relationships with Your Peers Course apd_04_a01_bs_enus
Building Your Professional Network Course apd_04_a02_bs_enus
Building Rapport with Your Boss Course apd_04_a03_bs_enus
Peer Political Styles Business Impact Series _pc_bi_pabi010
Building Better Relationships through Understanding Challenge Series _pc_ch_pach017
Building Peer Relationships Challenge Series _pc_ch_pach019
Diversity on the Job (4)
TitleTypeID / Description
Bridging the Diversity Gap Course apd_01_a01_bs_enus
Your Role in Workplace Diversity Course apd_01_a02_bs_enus
Understanding Workplace Diversity Business Impact Series _pc_bi_hrbi002
Managing Diversity Challenge Series _pc_ch_lach015
Performing Under Pressure (1)
TitleTypeID / Description
Managing Pressure and Stress to Optimize Your Performance Course apd_07_a01_bs_enus
Managing Your Career (8)
TitleTypeID / Description
Developing a Plan to Further Your Career Course apd_03_a01_bs_enus
Getting Your Career on the Right Track Course apd_03_a02_bs_enus
Using Performance Appraisals to Advance Your Career Course apd_03_a03_bs_enus
Conquering Career Stagnation Business Impact Series _pc_bi_pfbi019
Developing Your Career Challenge Series _pc_ch_lach037
Building and Managing Upward Relationships Challenge Series _pc_ch_pach008
Planning Your Career Challenge Series _pc_ch_pach013
Exploring Self-development Challenge Series _pc_ch_pach023
Business Ethics Essentials (5)
TitleTypeID / Description
Developing Your Business Ethics Course apd_05_a01_bs_enus
Do You Share Your Organization's Values? Business Impact Series _pc_bi_pabi006
Office Politics - What Will You Do? Challenge Series _pc_ch_pfch004
Ethics, Integrity, and Trust Challenge Series _pc_ch_lach005
The Ethics Enigma Challenge Series _pc_ch_pach020
Public Speaking Strategies (2)
TitleTypeID / Description
Writing and Preparing an Effective Speech Course apd_06_a01_bs_enus
Conquering the Challenges of Public Speaking Course apd_06_a02_bs_enus
Creativity in the Workplace (6)
TitleTypeID / Description
Unleashing Personal and Team Creativity Course apd_02_a01_bs_enus
Verifying and Building on Creative Ideas Course apd_02_a02_bs_enus
Executing Innovation Business Impact Series _pc_bi_lsbi016
Getting Ready to Present Challenge Series _pc_ch_pach018
Creativity: Developing and Communicating Ideas Challenge Series _pc_ch_pach025
Promoting Creative Thinking Challenge Series _pc_ch_lach035
Time Management (11)
TitleTypeID / Description
Aligning Goals and Priorities To Manage Time Course apd_08_a01_bs_enus
Make The Time You Need: Get Organized Course apd_08_a02_bs_enus
The Art of Staying Focused Course apd_08_a03_bs_enus
Coping with Information Overload Business Impact Series _pc_bi_pfbi002
Prioritizing Personal and Professional Responsibilities Business Impact Series _pc_bi_mgbi003
Planning for Interruptions Helps with Procrastination Business Impact Series _pc_bi_pfbi014
Setting and Managing Priorities Challenge Series _pc_ch_lach018
Coping with Conflicting Priorities Challenge Series _pc_ch_pach005
Setting Goals Challenge Series _pc_ch_pach007
Getting Time under Control Challenge Series _pc_ch_pach021
The Dangers of Multitasking Business Impact Series _pc_bi_pabi003
Discovering Your Strengths (3)
TitleTypeID / Description
Uncovering and Utilizing Your Talents and Skills Course apd_10_a01_bs_enus
Self-improvement for Lifelong Success Course apd_10_a02_bs_enus
Establishing Self-confidence for Life Course apd_10_a03_bs_enus
Overcoming Procrastination (2)
TitleTypeID / Description
Procrastination: Admitting it is the First Step Course apd_11_a01_bs_enus
Beating Procrastination by Boosting Your Creativity and Drive Course apd_11_a02_bs_enus
Improving Your Memory (1)
TitleTypeID / Description
Improving Your Memory Skills Course apd_12_a01_bs_enus
Improving Your Reading Speed (1)
TitleTypeID / Description
Improving Your Reading Speed and Comprehension Course apd_13_a01_bs_enus
Unconscious Bias (3)
TitleTypeID / Description
Understanding Unconscious Bias Course apd_14_a01_bs_enus
Overcoming Your Own Unconscious Biases Course apd_14_a02_bs_enus
Overcoming Unconscious Bias in the Workplace Course apd_14_a03_bs_enus
Facing Problems and Making Decisions (3)
TitleTypeID / Description
Getting to the Root of a Problem (New) Course apd_15_a01_bs_enus
Defining Alternative Solutions to a Problem (New) Course apd_15_a02_bs_enus
Choosing and Using the Best Solution (New) Course apd_15_a03_bs_enus
Developing Your Critical Thinking Skills (3)
TitleTypeID / Description
Confronting Your Assumptions (New) Course apd_17_a01_bs_enus
Investigating Arguments (New) Course apd_17_a02_bs_enus
Reaching Sound Conclusions (New) Course apd_17_a03_bs_enus
Creating Lasting Organizational Change (3)
TitleTypeID / Description
Facilitating Sustainable Change (New) Course apd_18_a01_bs_enus
Moving Forward with Change Planning (New) Course apd_18_a02_bs_enus
Making Change Stick (New) Course apd_18_a03_bs_enus

PROJECT EFFECTIVENESS

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Project Management Curriculum

PRINCE2®: Practitioner (1)
TitleTypeID / Description
PRINCE2® Practitioner Exam Information Course prin_prac_a01_bs_enus
Project Integration (PMBOK® Guide Fifth Edition) (5)
TitleTypeID / Description
Project Initiation and the Project Charter (PMBOK® Guide Fifth Edition) Course apj_02_a01_bs_enus
Managing Project Work (PMBOK® Guide Fifth Edition) Course apj_02_a02_bs_enus
Change Control and Project Close-out (PMBOK® Guide Fifth Edition) Course apj_02_a03_bs_enus
Using Lessons Learned for Continuous Improvement Course apj_02_a04_bs_enus
Managing Projects for Strategic Alignment Course apj_02_a05_bs_enus
Project Scope (PMBOK® Guide Fifth Edition) (3)
TitleTypeID / Description
Collect Requirements and Define Scope (PMBOK® Guide Fifth Edition) Course apj_03_a01_bs_enus
Create Work Breakdown Structure (PMBOK® Guide Fifth Edition) Course apj_03_a02_bs_enus
Validate and Control Scope (PMBOK® Guide Fifth Edition) Course apj_03_a03_bs_enus
Project Time (PMBOK® Guide Fifth Edition) (3)
TitleTypeID / Description
Define and Sequence Activities (PMBOK® Guide Fifth Edition) Course apj_04_a01_bs_enus
Estimate Resources and Durations (PMBOK® Guide Fifth Edition) Course apj_04_a02_bs_enus
Develop and Control the Schedule (PMBOK® Guide Fifth Edition) Course apj_04_a03_bs_enus
Project Management Ethics and Values (2)
TitleTypeID / Description
Ethics and Project Management Course apj_12_a01_bs_enus
Ethical Standards and PMI® Core Values Course apj_12_a02_bs_enus
Project Cost (PMBOK® Guide Fifth Edition) (2)
TitleTypeID / Description
Creating a Project Budget (PMBOK® Guide Fifth Edition) Course apj_05_a01_bs_enus
Keeping Your Project on Budget (PMBOK® Guide Fifth Edition) Course apj_05_a02_bs_enus
Project Quality (PMBOK® Guide Fifth Edition) (3)
TitleTypeID / Description
Planning Project Quality (PMBOK® Guide Fifth Edition) Course apj_06_a01_bs_enus
Perform Quality Assurance and Quality Control (PMBOK® Guide Fifth Edition) Course apj_06_a02_bs_enus
Quality Management and Continuous Improvement Course apj_06_a03_bs_enus
HR Management (PMBOK® Guide Fifth Edition) (2)
TitleTypeID / Description
Putting Together the Team (PMBOK® Guide Fifth Edition) Course apj_07_a01_bs_enus
Develop and Manage Your Team (PMBOK® Guide Fifth Edition) Course apj_07_a02_bs_enus
PRINCE2® Foundation (2009-aligned) (6)
TitleTypeID / Description
PRINCE2® Project Management Overview (2009-aligned) Course apj_14_a01_it_enus
PRINCE2® Project Planning and Risk Management (2009-aligned) Course apj_14_a02_it_enus
PRINCE2® Project Quality Planning and Control (2009-aligned) Course apj_14_a03_it_enus
PRINCE2® Project Start Up, Initiation, and Direction (2009-aligned) Course apj_14_a04_it_enus
PRINCE2® Project Control, Management, and Closure (2009-aligned) Course apj_14_a05_it_enus
Tailoring PRINCE2® for your Project Environment (2009-aligned) Course apj_14_a06_it_enus
Communications (PMBOK® Guide Fifth Edition) (2)
TitleTypeID / Description
Managing Project Communications (PMBOK® Guide Fifth Edition) Course apj_08_a01_bs_enus
Controlling Communications (PMBOK® Guide Fifth Edition) Course apj_08_a02_bs_enus
Risk Management (PMBOK® Guide Fifth Edition) (4)
TitleTypeID / Description
Risk Planning (PMBOK® Guide Fifth Edition) Course apj_09_a01_bs_enus
Risk Identification (PMBOK® Guide Fifth Edition) Course apj_09_a02_bs_enus
Risk Analysis (PMBOK® Guide Fifth Edition) Course apj_09_a03_bs_enus
Risk Control (PMBOK® Guide Fifth Edition) Course apj_09_a04_bs_enus
PMI Agile Certified Practitioner (PMI-ACP)® (5)
TitleTypeID / Description
Agile Principles and Methodologies Course apj_13_a01_it_enus
Agile Project Planning Course apj_13_a02_it_enus
Agile Project Scheduling and Monitoring Course apj_13_a03_it_enus
Agile Stakeholder Engagement and Team Development Course apj_13_a04_it_enus
Agile Key Exam Concepts (New) Course apj_13_a05_it_enus
Procurement (PMBOK® Guide Fifth Edition) (2)
TitleTypeID / Description
Procurement Planning (PMBOK® Guide Fifth Edition) Course apj_10_a01_bs_enus
Procurement Management (PMBOK® Guide Fifth Edition) Course apj_10_a02_bs_enus
Stakeholders (PMBOK® Guide Fifth Edition) (2)
TitleTypeID / Description
Project Stakeholders (PMBOK® Guide Fifth Edition) Course apj_11_a01_bs_enus
Stakeholder Engagement (PMBOK® Guide Fifth Edition) Course apj_11_a02_bs_enus
CompTIA Project+ PK0-004 (8)
TitleTypeID / Description
Project Selection and Initiation Course ib_prop_a01_it_enus
Scope, Schedule and Cost Planning Course ib_prop_a02_it_enus
Resource and Risk Planning Course ib_prop_a03_it_enus
Communication, Changes and Documentation Course ib_prop_a04_it_enus
Controlling Project Work, and Closing Course ib_prop_a05_it_enus
Planning and Controlling the Project Schedule (New) Course ib_prop_a06_it_enus
Project Management Practical Exercises (New) Course ib_prop_a07_it_enus
Quality and Procurement Planning (New) Course ib_prop_a08_it_enus
Project Management (PMBOK® Guide Fifth Edition) (3)
TitleTypeID / Description
Introduction to Project Management (PMBOK® Guide Fifth Edition) Course apj_01_a01_bs_enus
Project Fundamentals (PMBOK® Guide Fifth Edition) Course apj_01_a02_bs_enus
The Process Groups (PMBOK® Guide Fifth Edition) Course apj_01_a03_bs_enus
Project Management for All (18)
TitleTypeID / Description
Finding Your Bearings as a Project Manager Course apj_15_a01_bs_enus
Getting the Big Picture by Defining the Project's Scope and Team Course apj_15_a02_bs_enus
Mastering the Details of a Project's Schedule and Budget Course apj_15_a03_bs_enus
Managing a Project to Minimize Risk and Maximize Quality Course apj_15_a04_bs_enus
Navigating through Changes and Conflicts in Projects Course apj_15_a05_bs_enus
Taking Final Steps to Bring a Project to its Close Course apj_15_a06_bs_enus
Managing Projects with No Direct Authority Business Impact Series _pc_bi_pmbi001
Ensuring Management Buy-in on a Project Business Impact Series _pc_bi_pmbi002
Managing Conflict in Project Teams Business Impact Series _pc_bi_pmbi003
Managing Scope on a Project Business Impact Series _pc_bi_pmbi004
Weighing the Costs of Project Change Business Impact Series _pc_bi_pmbi005
Managing Vendor Relationships Business Impact Series _pc_bi_pmbi006
Anticipating and Solving Problems as a Project Champion Business Impact Series _pc_bi_pmbi007
Addressing Stakeholder Conflicts Business Impact Series _pc_bi_pmbi008
Portfolios, Programs, and Projects: What's the Difference? Business Impact Series _pc_bi_pmbi009
Controlling Project Cost Business Impact Series _pc_bi_pmbi010
Project Management Essentials Challenge Series _pc_ch_lach041
Supporting Project Managers Challenge Series _pc_ch_lach042
PMP Exam Prep (PMBOK® Guide Fifth Edition) (2)
TitleTypeID / Description
PMP Key Exam Concepts (PMBOK® Guide Fifth Edition) Course apj_16_a01_bs_enus
PMP Practical Exercises (PMBOK® Guide Fifth Edition Course apj_16_a02_bs_enus
Mentoring Assets (4)
TitleTypeID / Description
Mentoring PRINCE2: Foundation Mentoring Assets mntprince2f
Mentoring Project Management Professional (PMP) PMBOK Guide 5th Edition Aligned Mentoring Assets mntpmp5ed
Mentoring Certified Associate in Project Management (CAPM) PMBOK Guide 5th Ed. Mentoring Assets mntcapm5ed
Mentoring PRINCE2: Practitioner Mentoring Assets mntprince2p
Test Preps (4)
TitleTypeID / Description
TestPrep PRINCE2®: Foundation Testprep Exams ib_prin_a01_tp_enus
TestPrep Certified Associate in Project Management (CAPM) PMBOK Guide 5th Ed. Testprep Exams pm_capm_a02_tp_enus
TestPrep Project Management Professional PMBOK 5th Ed (Jan 2016 update) Testprep Exams pm_proj_a05_tp_enus
TestPrep PRINCE2®: Practitioner Testprep Exams prin_prac_a01_tp_enus

Team Building Curriculum

Optimizing Performance on a Team (5)
TitleTypeID / Description
Being an Effective Team Member Course atm_02_a01_bs_enus
Strategies for Building a Cohesive Team Course atm_02_a02_bs_enus
Effective Team Communication Course atm_02_a03_bs_enus
Establishing Team Goals and Responsibilities, and Using Feedback Effectively Course atm_02_a04_bs_enus
Power and Politics in Matrixed Teams Challenge Series _pc_ch_mgch002
Leveraging Team Leadership Skills (15)
TitleTypeID / Description
Building the Foundation for an Effective Team Course atm_01_a01_bs_enus
Developing a Successful Team Course atm_01_a02_bs_enus
Encouraging Team Communication and Collaboration Course atm_01_a03_bs_enus
Handling Team Conflict Course atm_01_a04_bs_enus
Leading a Cross-functional Team Course atm_01_a05_bs_enus
Using Conflict to an Organization's Advantage Business Impact Series _pc_bi_mgbi002
Mediating Project Team Conflict Business Impact Series _pc_bi_pfbi006
Facilitating Work-related Conflict Discussions Business Impact Series _pc_bi_pfbi015
Building Trust Incrementally Business Impact Series _pc_bi_lsbi004
Inspiring Your Team Business Impact Series _pc_bi_lsbi010
Support Your Leader Business Impact Series _pc_bi_pfbi010
Managing Communications in a Virtual Team Business Impact Series _pc_bi_mgbi001
Choosing the Right Team Culture Challenge Series _pc_ch_pfch006
Building and Leading Teams Challenge Series _pc_ch_lach023
Meeting Team Performance Challenges Challenge Series _pc_ch_pach010

Business Analysis

BABOK® v3: Business Analysis Key Concepts (8)
TitleTypeID / Description
Introduction to Business Analysis Course ib_cbap_a01_it_enus
Business Analysis Planning and Monitoring Course ib_cbap_a02_it_enus
Business Analysis Elicitation and Collaboration Course ib_cbap_a03_it_enus
Business Analysis and Requirements Life Cycle Management Course ib_cbap_a04_it_enus
Business Analysis and Strategy Analysis Course ib_cbap_a05_it_enus
Business Analysis and RADD: Requirements Definition Course ib_cbap_a06_it_enus
Business Analysis and RADD: Design Definition Course ib_cbap_a07_it_enus
Business Analysis and Solution Evaluation Course ib_cbap_a08_it_enus
BABOK® v3: Business Analysis Techniques (3)
TitleTypeID / Description
Analytical Techniques Used for Business Analysis Course ib_cbcp_a01_it_enus
Activities and Tools Used for Business Analysis Course ib_cbcp_a02_it_enus
Documentation and Criteria Used for Business Analysis Course ib_cbcp_a03_it_enus
BABOK® v3: Business Analysis Competencies (3)
TitleTypeID / Description
Business Analysis Competencies: Personal Skills Course ib_cbbp_a01_it_enus
Business Analysis Competencies: Professional Effectiveness Course ib_cbbp_a02_it_enus
Business Analysis Perspectives Course ib_cbbp_a03_it_enus

SALES and CUSTOMER FACING SKILLS

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Sales Curriculum

Sales Foundations (1)
TitleTypeID / Description
Educating and Collaborating with Customers Business Impact Series _pc_bi_sabi006
Solution Selling (4)
TitleTypeID / Description
Turning Potential Customers into Allies Challenge Series _pc_ch_sach008
Preparing to Implement Solutions Challenge Series _pc_ch_sach010
Managing Implementation Problems Business Impact Series _pc_bi_sabi010
Connecting Customers and Solutions Business Impact Series _pc_bi_sabi008
Strategic Account Sales Skills (8)
TitleTypeID / Description
Selling to Key Players Business Impact Series _pc_bi_spbi001
Planning for Effective Selling Business Impact Series _pc_bi_spbi004
Building Profitable Customer Relationships Business Impact Series _pc_bi_spbi017
Crafting Sales Strategies Challenge Series _pc_ch_spch002
Performance Payout Plans Challenge Series _pc_ch_spch004
Sales and Marketing: Two Sides of the Same Coin? Business Impact Series _pc_bi_spbi011
Connecting the Dots: Insightful Account Management Business Impact Series _pc_bi_sabi016
Succeeding in Account Management Challenge Series _pc_ch_sach015
Sales Management (5)
TitleTypeID / Description
Storming: Developing and Leading Your Sales Team Business Impact Series _pc_bi_spbi003
Sales Support Roles for Better Customer Interaction Business Impact Series _pc_bi_spbi007
Succeeding in Account Management Challenge Series _pc_ch_sach015
Gaining Access through Cold Calls Challenge Series _pc_ch_sach019
Overcoming Resistance to Coaching Business Impact Series _pc_bi_sabi021
Sales Foundations (45)
TitleTypeID / Description
Prospecting: Panning for Sales Gold Course asl_01_a01_bs_enus
The Discovery Meeting: Starting Off on the Right Foot Course asl_01_a02_bs_enus
The Value Proposition: Getting Your Pitch Right Course asl_01_a03_bs_enus
Turning Objection into Opportunity during a Sales Call Course asl_01_a04_bs_enus
Negotiating Well and Going for the Close Course asl_01_a05_bs_enus
Don't Only Go for the Big Fish Business Impact Series _pc_bi_spbi009
The Ethics of Gift Giving Business Impact Series _pc_bi_spbi014
Using Persuasion Techniques to Boost Sales Business Impact Series _pc_bi_spbi018
Get it Together: Organizing Your Sales Approach Business Impact Series _pc_bi_sabi002
Presentations That Get People Talking Business Impact Series _pc_bi_sabi003
Building Momentum in Discovery Meetings Business Impact Series _pc_bi_sabi011
Appealing to Prospects Business Impact Series _pc_bi_sabi012
Getting Your Head around Pipeline Management Business Impact Series _pc_bi_sabi013
Initiating Discovery Meetings Challenge Series _pc_ch_sach001
The Proof Is in the Proposal Challenge Series _pc_ch_sach003
Educating and Collaborating with Customers Business Impact Series _pc_bi_sabi006
Using Customer Knowledge to Advance Sales Challenge Series _pc_ch_sach006
Prospecting Strategically Challenge Series _pc_ch_sach011
Responding to News of a Lost Sale Challenge Series _pc_ch_sach017
Talking Value with Your Customers Business Impact Series _pc_bi_sabi004
Dealing with Questions, Objections, and Resistance Business Impact Series _pc_bi_sabi005
Dealing with Negotiation Challenges Business Impact Series _pc_bi_sabi009
Negotiating Contract Terms Challenge Series _pc_ch_pach001
Communicating Your Company's Value Challenge Series _pc_ch_sach004
Turning Obstacles into Opportunities Challenge Series _pc_ch_sach005
Negotiating with Your Customer Challenge Series _pc_ch_sach009
Turning Potential Customers into Allies Challenge Series _pc_ch_sach008
Connecting Customers and Solutions Business Impact Series _pc_bi_sabi008
Managing Implementation Problems Business Impact Series _pc_bi_sabi010
Preparing to Implement Solutions Challenge Series _pc_ch_sach010
Effective Cold Calling Business Impact Series _pc_bi_sabi007
Prompting Action through Focused Communication Business Impact Series _pc_bi_sabi014
Regaining Your Customer's Trust Business Impact Series _pc_bi_sabi015
Talking about the Competition Business Impact Series _pc_bi_sabi017
Responding to Bad News Business Impact Series _pc_bi_sabi018
Communicating a High-impact Business Case Business Impact Series _pc_bi_sabi019
Making the Cold Call Business Impact Series _pc_bi_sabi020
Getting Organized to Meet Your Sales Goals Challenge Series _pc_ch_sach002
Making Contact: Access Strategies Challenge Series _pc_ch_sach007
Managing a Sales Pipeline Challenge Series _pc_ch_sach012
Demonstrating Business Acumen Challenge Series _pc_ch_sach013
Selling with Trust Challenge Series _pc_ch_sach014
Using Competitive Selling Skills Challenge Series _pc_ch_sach016
Aligning Your Business Case to Customer Priorities Challenge Series _pc_ch_sach018
Effective Sales Coaching Challenge Series _pc_ch_sach020

Customer Service Curriculum

Frontline Call Center Skills (3)
TitleTypeID / Description
The Importance of Call Tracking and Ticketing Business Impact Series _pc_bi_ctbi003
Creating an Effective On-hold Message Business Impact Series _pc_bi_ctbi008
Aligning Agent Behaviors with Caller Types Business Impact Series _pc_bi_ctbi010
Inbound Call Center Management (6)
TitleTypeID / Description
Converting a Call Center to a Profit Center Business Impact Series _pc_bi_ctbi001
Managing Your Call Center More Efficiently Business Impact Series _pc_bi_ctbi002
Customer Service Training - The Interview and Beyond Business Impact Series _pc_bi_ctbi004
Disaster Recovery - Keeping the Lines Open Business Impact Series _pc_bi_ctbi005
Preventing Agent Absenteeism through Better Working Conditions Business Impact Series _pc_bi_ctbi006
Prioritizing Rewards and Recognition in Call Centers Business Impact Series _pc_bi_ctbi011
Customer Focus (3)
TitleTypeID / Description
Listening to Your Customers Business Impact Series _pc_bi_spbi002
Creating a Customer-focused Organization Challenge Series _pc_ch_lach020
Developing Your Customer Focus Challenge Series _pc_ch_pach009
ITIL® 2011 Edition Intermediate Level: Operational Support & Analysis (OSA) (14)
TitleTypeID / Description
ITIL® 2011 Edition OSA: Introduction to Operational Support and Analysis Course ib_iosb_a01_it_enus
ITIL® 2011 Edition OSA: Introduction to Event Management Course ib_iosb_a02_it_enus
ITIL® 2011 Edition OSA: Introduction to Incident Management Course ib_iosb_a03_it_enus
ITIL® 2011 Edition OSA: Incident Management Interactions Course ib_iosb_a04_it_enus
ITIL® 2011 Edition OSA: Introduction to Request Fulfillment Course ib_iosb_a05_it_enus
ITIL® 2011 Edition OSA: Request Fulfillment Process Interfaces and Challenges Course ib_iosb_a06_it_enus
ITIL® 2011 Edition OSA: Introduction to Problem Management Course ib_iosb_a07_it_enus
ITIL® 2011 Edition OSA: Problem Management Process Interfaces and Challenges Course ib_iosb_a08_it_enus
ITIL® 2011 Edition OSA: Introduction to Access Management Course ib_iosb_a09_it_enus
ITIL® 2011 Edition OSA: Introduction to the Service Desk Course ib_iosb_a10_it_enus
ITIL® 2011 Edition OSA: Service Desk Metrics and Outsourcing Course ib_iosb_a11_it_enus
ITIL® 2011 Edition OSA: Introduction to Functions Course ib_iosb_a12_it_enus
ITIL® 2011 Edition OSA: Function Activities Course ib_iosb_a13_it_enus
ITIL® 2011 Edition OSA: Technology and Implementation Considerations Course ib_iosb_a14_it_enus
Customer Service Skills (5)
TitleTypeID / Description
Interacting with Customers Course acs_02_a01_bs_enus
Communicating Effectively with Customers Course acs_02_a02_bs_enus
Controlling Conflict, Stress, and Time in a Customer Service Environment Course acs_02_a03_bs_enus
Dealing with Customer Service Incidents and Complaints Course acs_02_a04_bs_enus
Polishing Your Skills for Excellent Customer Service Course acs_02_a05_bs_enus
Essentials of Customer Service (8)
TitleTypeID / Description
Rapport Building in Customer Service Course acs_03_a01_bs_enus
Providing On-site Customer Service Course acs_03_a02_bs_enus
Providing Telephone Customer Service Course acs_03_a03_bs_enus
Providing Effective Internal Customer Service Course acs_03_a04_bs_enus
Facing Confrontation in Customer Service Course acs_03_a05_bs_enus
Designing a Customer Service Strategy Course acs_03_a06_bs_enus
Aligning Performance to Key Indicators Business Impact Series _pc_bi_ctbi007
The Angry Caller: What's Your Plan? Business Impact Series _pc_bi_spbi016
ITIL® 2011 Foundation (11)
TitleTypeID / Description
Mentoring ITIL Foundation Mentoring Assets mntitv3f
Overview of the ITIL® Service Lifecycle Course acs_01_a01_it_enus
ITIL® Service Strategy Concepts Course acs_01_a02_it_enus
ITIL® Service Strategy Processes Course acs_01_a03_it_enus
ITIL® Service Design Concepts Course acs_01_a04_it_enus
ITIL® Service Design Processes Course acs_01_a05_it_enus
ITIL® Service Transition Concepts and Processes Course acs_01_a06_it_enus
ITIL® Service Operation Concepts Course acs_01_a07_it_enus
ITIL® Service Operation Processes Course acs_01_a08_it_enus
ITIL® Continual Service Improvement Course acs_01_a09_it_enus
TestPrep ITIL Foundation Testprep Exams ib_itlv_a01_tp_enus

Industry Foundations

Industry Overviews (21)
TitleTypeID / Description
The Telecommunications Industry Overview: Version 4 Course indo_01_a11_bs_enus
The Health Care Industry Overview: Version 4 Course indo_01_a12_bs_enus
The Insurance Industry Overview: Version 4 Course indo_01_a13_bs_enus
The Banking Industry Overview: Version 4 Course indo_01_a14_bs_enus
The Oil and Gas Industry Overview: Version 4 Course indo_01_a15_bs_enus
The Retail Industry Overview: Version 4 Course indo_01_a16_bs_enus
The Manufacturing Industry Overview: Version 3 Course indo_01_a17_bs_enus
The Pharmaceutical Industry Overview: Version 5 Course indo_01_a18_bs_enus
The Information Technology Industry Overview: Version 4 Course indo_01_a19_bs_enus
The Federal Government Industry Overview: Version 4 Course indo_01_a20_bs_enus
The Education Industry Overview: Version 2 Course indo_01_a21_bs_enus
The Utilities Industry Overview: Version 2 Course indo_01_a22_bs_enus
The Chemicals Industry Overview: Version 2 Course indo_01_a23_bs_enus
The Broadcasting & Entertainment Industry Overview: Version 2 Course indo_01_a24_bs_enus
The Capital Markets Industry Overview: Version 2 Course indo_01_a25_bs_enus
The Consumer Electronics Industry Overview: Version 2 Course indo_01_a26_bs_enus
The Aerospace & Defense Industry Overview: Version 2 Course indo_01_a27_bs_enus
The Biotechnology Industry Overview: Version 2 Course indo_01_a28_bs_enus
The Automotive Industry Overview: Version 3 Course indo_01_a29_bs_enus
The Food and Beverage Industry Overview: Version 4 Course indo_01_a30_bs_enus
The Agriculture Industry Overview: Version 4 Course indo_01_a31_bs_enus

TestPreps

Test Preps (1)
TitleTypeID / Description
TestPrep ITIL Foundation Testprep Exams ib_itlv_a01_tp_enus

Mentoring Assets

Mentoring Assets (1)
TitleTypeID / Description
Mentoring ITIL Foundation Mentoring Assets mntitv3f

New Releases

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PROFESSIONAL EFFECTIVENESS

Communication Curriculum
Developing Your Listening Skills (2 new)
TitleTypeID / Description
Listening Even When it's Difficult to Listen (New) Course acm_14_a01_bs_enus
Using Active Listening in Workplace Situations (New) Course acm_14_a02_bs_enus
Dealing with Workplace Conflict (2 new)
TitleTypeID / Description
The Many Approaches to Facing Workplace Conflict (New) Course acm_11_a01_bs_enus
Facing and Resolving Conflict in the Workplace (New) Course acm_11_a02_bs_enus
The Art of Feedback (2 new)
TitleTypeID / Description
Polishing Your Feedback Skills (New) Course acm_15_a01_bs_enus
Gaining a Positive Perspective on Feedback (New) Course acm_15_a02_bs_enus
Personal Development Curriculum
Facing Problems and Making Decisions (3 new)
TitleTypeID / Description
Getting to the Root of a Problem (New) Course apd_15_a01_bs_enus
Defining Alternative Solutions to a Problem (New) Course apd_15_a02_bs_enus
Choosing and Using the Best Solution (New) Course apd_15_a03_bs_enus
Developing Your Critical Thinking Skills (3 new)
TitleTypeID / Description
Confronting Your Assumptions (New) Course apd_17_a01_bs_enus
Investigating Arguments (New) Course apd_17_a02_bs_enus
Reaching Sound Conclusions (New) Course apd_17_a03_bs_enus
Creating Lasting Organizational Change (3 new)
TitleTypeID / Description
Facilitating Sustainable Change (New) Course apd_18_a01_bs_enus
Moving Forward with Change Planning (New) Course apd_18_a02_bs_enus
Making Change Stick (New) Course apd_18_a03_bs_enus

PROJECT EFFECTIVENESS

Project Management Curriculum
PMI Agile Certified Practitioner (PMI-ACP)® (1 new)
TitleTypeID / Description
Agile Key Exam Concepts (New) Course apj_13_a05_it_enus
CompTIA Project+ PK0-004 (3 new)
TitleTypeID / Description
Planning and Controlling the Project Schedule (New) Course ib_prop_a06_it_enus
Project Management Practical Exercises (New) Course ib_prop_a07_it_enus
Quality and Procurement Planning (New) Course ib_prop_a08_it_enus

ITIL® is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.
PRINCE2® is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.
PMBOK, PMI, PMP, CAPM, and PMI-ACP are trademarks of the Project Management Institute, Inc.