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Overview/Description
Target Audience
Prerequisites
Expected Duration
Lesson Objectives
Course Number
Overview/Description
To test your knowledge on the skills and competencies being measured by the vendor certification exam. TestPrep can be taken in either Study or Certification mode. Study mode is designed to maximize learning by not only testing your knowledge of the material, but also by providing additional information on the topics presented. Certification mode is designed to test your knowledge of the material within a structured testing environment, providing valuable feedback at the end of the test.
Target Audience
Individuals seeking practice in a structured testing environment, covering the skills and competencies being measured by the vendor certification exam.
Prerequisites
The associated SkillSoft certification content should be completed before attempting this TestPrep. This will maximize the effectiveness of the preparation exam.
Expected Duration (hours)
0.0
Lesson ObjectivesThe Service Desk Function and Role
The Incident Management Process
Configuration Management
Release Management
Service Level Management
Capacity Management
Problem Management
Change Management Function
IT Service Continuity Management
Availability Management
Financial Management
Security Management
Course Number:
TPITILFV1_eng
TestPrep Information Technology Infrastructure Library Foundations (ITIL)
Overview/Description
Target Audience
Prerequisites
Expected Duration
Lesson Objectives
Course Number
Overview/Description
To test your knowledge on the skills and competencies being measured by the vendor certification exam. TestPrep can be taken in either Study or Certification mode. Study mode is designed to maximize learning by not only testing your knowledge of the material, but also by providing additional information on the topics presented. Certification mode is designed to test your knowledge of the material within a structured testing environment, providing valuable feedback at the end of the test.
Target Audience
Individuals seeking practice in a structured testing environment, covering the skills and competencies being measured by the vendor certification exam.
Prerequisites
The associated SkillSoft certification content should be completed before attempting this TestPrep. This will maximize the effectiveness of the preparation exam.
Expected Duration (hours)
0.0
Lesson Objectives
TestPrep Information Technology Infrastructure Library Foundations (ITIL)
TPITILFV1_eng
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