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Troubleshooting Cisco Unified Communications Systems (TUC) 1.0 Expert Live with Encore


Overview/Description
Target Audience
Prerequisites
Expected Duration
Lesson Objectives
Course Number


Overview/Description
Troubleshooting Cisco Unified Communications Systems (TUC) v1.0 provides network professionals with the knowledge and skills required to troubleshoot Cisco Unified Communications systems in enterprise, midmarket, and commercial deployments. TUC teaches troubleshooting methodology, triage, resources, tools, and fixes at the integrated system or solution level; and for components, such as Cisco Unified CallManager, Cisco Unity, videoconferencing, and infrastructure.

Target Audience
This course is a necessity for any system or field engineers responsible for troubleshooting Cisco IP Telephony environments. This course is also recommended for any students attempting Cisco Voice and IP Telephony certifications.

Prerequisites
Students enrolled in this course should be experienced with Cisco networking and possess an associate-level certification or the equivalent knowledge and experience. Successful completion of the following courses (or equivalent experience) is strongly recommended:
  • Implementing Cisco Quality of Service
  • Cisco Voice Over IP
  • Cisco IP Telephony

Certification
CCVP

Exams
642-426 TUC

Included Labs

  • Configuring Alarms to go to a Syslog Server
  • Troubleshooting with Dialed Number Analyzer
  • Collecting Records with CDR
  • Monitoring Performance with RTMT
  • Trouble Ticket Number 1
  • Trouble Ticket Number 2
  • Trouble Ticket Number 3
  • Trouble Ticket Number 4
  • Trouble Ticket Number 5
  • Trouble Ticket Number 6

Skills
This course covers the following hardware and software/operating system versions:

  • Hardware:
    • Cisco 7500 Series Routers
    • Cisco 7400 Series Routers
    • Cisco 7200 Series Routers
    • Cisco 3700 Series Multiservice Access Routers
    • Cisco 3600 Series Multiservice Platforms
    • Cisco 2600 Series Multiservice Platforms
    • Cisco 1700 Series Modular Access Routers
    • Cisco 800 Series Routers
    • Cisco AS5800 Series Universal Gateways
    • Cisco AS5400 Series Universal Gateways
    • Cisco AS5300 Series Universal Gateways
    • Catalyst 6500 Series Switches
    • Catalyst 4500 Series Switches
    • Catalyst 4000 Series Switches
    • Catalyst 3750 Series Switches
    • Catalyst 3560 Series Switches
    • Catalyst 3550 Series Switches
    • Catalyst 3500 Series XL Switches
  • Software/Operating Systems:
    • CallManager 4.x
    • CallManager 5.x
    • Unity 4.x
    • Windows 2000/2003 Server
    • All Router/Switch IOS Versions

Outline
Troubleshooting Cisco Unified Communications Systems (TUC) 1.0

  • Module - 1 - A Methodology and Tools for Troubleshooting Cisco Unified Communications Systems
    • Lesson 1 - Introducing Cisco Unified Communications Systems Troubleshooting
    • Lesson 2 - Understanding Troubleshooting Methodology in Cisco Unified Communications Systems
    • Lesson 3 - Gathering Information for Troubleshooting
  • Module 2 - Troubleshoot Cisco Unified CallManager-Related Issues
    • Lesson 1 - Troubleshooting Common Endpoint Registration Issues
    • Lesson 2 - Troubleshooting Cisco Unified CallManager Availability Issues
    • Lesson 3 - Troubleshooting Cisco Unified CallManager Security Issues
    • Lesson 4 - Troubleshooting Database Replication Issues
    • Lesson 5 - Troubleshooting LDAP Replication Issues
    • Lesson 6 - Troubleshooting Common Gateway Registration Issues
  • Module 3 - Troubleshoot Call Setup Issues
    • Lesson 1 - Introducing Call Setup Issues and Causes
    • Lesson 2 - Troubleshooting On-Premises Single-Site Calling Issues
    • Lesson 3 - Troubleshooting Offsite Call Issues
    • Lesson 4 - Troubleshooting Intercluster Dial Plan Issues
    • Lesson 5 - Troubleshooting Gatekeepers in a Cisco Unified Communications System
  • Module 4 - Troubleshoot Voice and Video Quality Issues
    • Lesson 1 - Defining Common Voice and Video Quality Issues
    • Lesson 2 - Troubleshooting VoIP Quality Problems
    • Lesson 3 - Troubleshooting Echo
    • Lesson 4 - Troubleshooting Quality Problems of Cisco Unified Video Advantage
  • Module 5 - Application Integration and Media Resource Issues
    • Lesson 1 - Troubleshooting Common Cisco Unity Integration Issues
    • Lesson 2 - Troubleshooting CTI Issues
    • Lesson 3 - Troubleshooting Media Resources


Expected Duration (hours)
30.0

Lesson Objectives

Troubleshooting Cisco Unified Communications Systems (TUC) 1.0 Expert Live with Encore

  • Apply effective troubleshooting methods to resolve issues in complex IPT networks
  • Troubleshoot common CallManager configuration, integration, and operation problems
  • Troubleshoot Cisco, Microsoft and Unix AVVID components using the appropriate utilities and management tools
  • Troubleshoot common router, switch, and gateway configuration, integration, and operation issues/problems in AVVID networks
  • Resolve QoS issues in complex IPT networks using effective and appropriate troubleshooting and implementation methods
  • Troubleshoot common Unity configuration, integration, and operation issues and problems
  • Employ Cisco TAC as a troubleshooting and escalation tool

    • Course Number:
    LLCS0020