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Implementing Cisco IOS Unified Communications Part 2 (IIUC2) 1.0 Expert Encore

Overview/Description
Target Audience
Prerequisites
Expected Duration
Lesson Objectives
Course Number

Overview/Description
Implementing Cisco IOS Unified Communications Part 2 (IIUC2) version 1.0 provides an understanding of Cisco Unified Communications Manager Express and Cisco Unity Express. The goal is to be able to install, configure and implement a small business VoIP telephones and voice mail systems as well as trouble shoot this environment.

Target Audience
This course is recommended for any professional interested in pursuing a career in small business VoIP systems. The course includes implementing Cisco Unified Unified IP Phones using both SCCP and SIP, configuring additional Cisco Unified Communications Manager Express features, configuring new Cisco Unified Communications Manager Express features as well as implementing media resources, TAPI, Cisco Unified CallConnector, and integrate with a Cisco Unified CallConnector Mobility server, Cisco Unity Express in a Cisco Unified Communications Manager Express environment. Configure Cisco Unity Express to register to a Cisco Unified Messaging Gateway. Perform troubleshooting, management, and maintenance tasks for a Cisco Unified Communications Manager Express environment.

Prerequisites
To fully benefit from this course, students should possess a working knowledge of fundamental terms and concepts of computer networking, including LANs, WANs, and IP switching and routing.

Basic internetworking skills taught in Interconnecting Cisco Network Devices 1 and 2 (ICND1, ICND2), or Cisco CCNA®-equivalent knowledge
Ability to configure and operate Cisco routers and switches and to enable VLANs and DHCP
Knowledge of traditional public switched telephone network (PSTN) operations and technologies, or the knowledge and skills from Implementing Cisco IOS Unified Communications (IIUC) v1

Certification
Cisco IP Communications Express Specialist

Exams
642-145

Included Labs

Preparing Cisco Unified Communications Manager Express for Network Operations, Management, IP Phone Support
Configuring Cisco Unified Communications Manager Express Features
Configuring Cisco Unified Communications Manager Express Advanced Features
Configuring Media Resources
Configuring Cisco Unified CallConnector Mobility Server
Cisco Unified Messaging Gateway and Cisco Unity Express

Skills
This course covers the following hardware versions:

Cisco 1861 Integrated Services Router
Cisco 3845 Integrated Services Router
Cisco 3825 Integrated Services Router
Cisco 3745 Multiservice Access Router
Cisco 3725 Multiservice Access Router
Cisco 2851 Integrated Services Router
Cisco 2821 Integrated Services Router
Cisco 2811 Integrated Services Router
Cisco 2801 Integrated Services Router
Cisco IAD2430 Integrated Access Devices

Outline
Implementing Cisco IOS Unified Communications Part 2 (IIUC2) 1.0 Expert Encore

Module 1: Review of Cisco Unified Communications Manager Express Fundamentals

Lesson 1: Describing the Key Features of Cisco Unified Communications Manager Express and Cisco Unity Express
Lesson 2: Preparing for the Cisco Unified Communications Manager Express Installation
Lesson 3: Configuring SCCP IP Phones
Lesson 4: Configuring SIP IP Phones
Lesson 5: Configuring POTS Voice Ports and Dial Peers
Lesson 6: Understanding Call Setup Flows and Configuring Digit Manipulation
Lesson 7: Configuring Class of Restriction

Module 2:Configuration of Cisco Unified Communications Manager Express Features

Lesson 1: Configuring SCCP Phone Features
Lesson 2: Lesson 2: Configuring Call Transfer
Lesson 3: Configuring After-Hours Support and Paging
Lesson 4: Implementing Feature Access Codes
Lesson 5: Understanding Built-in Call Center Features
Lesson 6: Troubleshooting Cisco Unified Communications Manager Express

Module 3: Configuration of New Cisco Unified Communications Manager Express Features

Lesson 1: Configuring SIP Phone Features
Lesson 2: Describing and Configuring Cisco Unified Communications Manager Extension Mobility
Lesson 3: Describing and Configuring Advanced Call Blocking and Toll Restriction
Lesson 4: Describing and Configuring Voice Hunt Groups
Lesson 5: Describing and Configuring the SCCP Telephony Control Application to Support Analog FXS Phones

Module 4: Implement Media Resources

Lesson 1: Describing Media Resources as Implemented in Cisco Unified Communications Manager Express
Lesson 2: Configuring Conference Bridges
Lesson 3: Configuring Transcoders
Lesson 4: Configuring MOH

Module 5: Implement Cisco Unified CallConnector and Cisco Unified CallConnector Mobility

Lesson 1: Describing the Features and Functionality of the Cisco Unified CallConnector
Lesson 2: Installing Cisco Unified Communications Manager Express TSP to Support TAPI and Cisco Unified CallConnector on the PC
Lesson 3: Configuring the Cisco Unified Communications Manager Express Router for Cisco Unified CallConnector Services
Lesson 4: Configuring Cisco Unified CallConnector Mobility Server
Lesson 5: Describing Instant Messaging Services and Configuring Single Number Reach Rules

Module 6: Cisco Unity Express Voice Mail and AutoAttendant Configuration

Lesson 1: Configuring Cisco Unity Express Integration with Cisco Unified Communications Manager Express by Using the CLI
Lesson 2: Configuring Cisco Unity Express Users, Groups, and Voice Mailboxes
Lesson 3: Configuring Cisco Unity Express Extended Functionality
Lesson 4: Configuring Cisco Unity Express AutoAttendant
Lesson 5: Troubleshooting Cisco Unity Express

Module 7: Cisco Unity Express VPIM Networking and Cisco Unified Messaging Gateway

Lesson 1: Describing and Configuring Cisco Unity Express VPIM Networking
Lesson 2: Describing and Configuring Cisco Unity Express Voice and Cisco Unified Messaging Gateway

Module 8: Troubleshoot Cisco IOS Software-Based Unified Communications

Lesson Lesson 1: Reviewing Troubleshooting Techniques for Cisco IOS Software-Based Unified Communications Express Environments
Lesson 2: Reviewing Troubleshooting Tools for Cisco Unified Communications Manager
Lesson 3: Reviewing Troubleshooting Tools for Cisco Unity Express
Lesson 4: Reviewing Troubleshooting Tools for Cisco Unified Messaging Gateway

Expected Duration (hours)
30.0

Lesson Objectives

Implementing Cisco IOS Unified Communications Part 2 (IIUC2) 1.0 Expert Encore

Implement Cisco Unified Unified IP Phones using both SCCP and SIP

Configure additional Cisco Unified Communications Manager Express features

Configure new Cisco Unified Communications Manager Express features

Implement media resources

Implement TAPI, Cisco Unified CallConnector, and integrate with a Cisco Unified CallConnector Mobility server

Implement Cisco Unity Express in a Cisco Unified Communications Manager Express environment

Configure Cisco Unity Express to register to a Cisco Unified Messaging Gateway

Perform troubleshooting, management, and maintenance tasks for a Cisco Unified Communications Manager Express environment

Course Number:
LLCS0055