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Troubleshooting Cisco IP Telephony & Video (CTCOLLAB) 1.0 Expert Live with Encore


Overview/Description
Target Audience
Expected Duration
Lesson Objectives
Course Number



Overview/Description
This course covers the knowledge and skills that are required to troubleshoot a Cisco Unified Collaboration solution. The course covers troubleshooting methodology, triage, resources, and tools. The course also covers Cisco Unified Communications Manager, Cisco Video Communication Server (VCS) Control, the Cisco Expressway Series, Cisco TelePresence Management Suite, and media resources, including voice and video conferences.
Prerequisites
The knowledge and skills that a learner must have before attending this course are as follows:
Working knowledge of converged voice, video, and data networks
Working knowledge of the MGCP, SIP, and H.323 protocols and their implementation on Cisco IOS gateways
Ability to configure and operate Cisco routers and switches
Ability to configure and operate Cisco Unified Communications Manager in a single-site and multi-site environment
Certification
CCNP Collaboration
Exams
300-080 CTCOLLAB 1.0
Included Labs
Adding a 9971 IP Phone
Creating a User to Associate with a Phone
Adding a Calling Search Space to a Phone
Dial-Peer
MGCP Gateway
SIP Trunks Through Cisco Unified Border Element
Video Conference Trace
Transcoding Trace
Troubleshooting Cisco TMS Issues - Part 1
Troubleshooting Cisco TMS Issues - Part 2
Troubleshooting Cisco TMS Issues - Part 3
Outline
Troubleshooting Cisco IP Telephony & Video
Module 1: Introduction to Troubleshooting Cisco Collaboration Solutions
Module 2: Cisco Unified Communications Manager Troubleshooting
Module 3: Cisco VCS Control and VCS Expressway Troubleshooting
Module 4: Call Setup Issues
Module 5: ILS and GDPR Issues
Module 6: Cisco Unified Communications Manager Mobility Features
Module 7: Cisco TelePresence Management Suite Issues
Module 8: Voice Quality and Media Resources Issues


Target Audience
This course prepares the learner for troubleshooting Cisco Unified Communications Manager, Cisco VCS-C, and Cisco Expressway series in a multisite voice and video network. The course teaches troubleshooting methodology, triage, resources, tools, and fixes at the integrated system or solution level for Cisco Collaboration Solutions. It covers troubleshooting of Cisco Unified Communications Manager, VCS Control and VCS Expressway, issues with Call Setup, issues with ILS, Cisco Unified Communications Manager Mobility Features, Cisco TelePresence Management Suite, and issues with Voice Quality and Media Resources.

Expected Duration (hours)
32.0

Lesson Objectives

Troubleshooting Cisco IP Telephony & Video (CTCOLLAB) 1.0 Expert Live with Encore

  • Troubleshoot Cisco Collaboration Solutions
  • Troubleshoot Cisco Unified Communications Manager
  • Troubleshoot Cisco VCS Control and VCS Expressway
  • Troubleshoot Call Setup Issues
  • Troubleshoot ILS and GDPR Issues
  • Troubleshoot Cisco Unified Communications Manager Mobility Features
  • Troubleshoot Cisco TelePresence Management Suite Issues
  • Troubleshoot Voice Quality and Media Resources Issues
  • Course Number:
    LLCS0103