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CompTIA A+ Certification: IT Technician (2007) Expert Encore

Overview/Description
Target Audience
Prerequisites
Expected Duration
Lesson Objectives
Course Number

Overview/Description
The CompTIA A+ Certification: IT Technician course conveys the hardware, operating system, network, security and customer support skills expected of an entry-level IT technician who will have a high level of interaction with clients. This course covers the integral components of computer systems including the CPU, memory, disks, power supplies and expansion cards. Common devices found in business settings such as laptops, PDAs, printers and monitors are also featured. A major section of this course is dedicated towards managing, maintaining and troubleshooting Windows 2000 and Windows XP operating systems.

Target Audience
This course is recommended for any student interested in becoming an IT Technician. It is the second of two courses that support the A+ IT Technician certification.

Prerequisites
To benefit fully from this course, students should have the following prerequisite courses/skills and knowledge:

Computer user-level skills
Basic knowledge of personal computers
Succesful completion of A+ Essentials coursework, or equivalent experience

Certification
CompTIA A+ IT Technician

Exams
220-602

Accreditation
ITCAP

Included Labs

Backing up Data
Using Event Viewer
DOS Commands
DOS Command Utilities
Preparing for Installation
Installing XP
Configuring Static and Dynamic IP Address
Using Driver Rollback
File Compression and Encryption
Adding a Local User
Use the Add or Remove Hardware Wizard
NTFS Permissions
Create a System Restore Point

Skills
This course provides instruction in the use of the following hardware/operating system technologies:

CPUs and motherboards
Memory
Disks
Bus structures
Expansion cards
Cables
Video and multimedia input/output devices
Print devices
BIOS
Windows 2000 Professional
Windows XP Home Edition
Windows XP Multimedia Edition
Windows XP Professional

Outline
CompTIA A+ Certification: IT Technician

Unit 1: Electricity and power systems

1-2 Topic A: Electricity and static electricity
1-16 Topic B: Power supplies
1-26 Topic C: Power conditioning
1-33 Topic D: Power supply troubleshooting
1-35 Summary

Unit 2: CPUs and motherboards

2-2 Topic A: Operating system fundamentals
2-15 Topic B: Motherboard troubleshooting
2-22 Summary

Unit 3: Memory systems

3-2 Topic A: RAM installation
3-14 Topic B: Memory troubleshooting
3-18 Summary

Unit 4: Expansion cards

4-2 Topic A: Host system interaction
4-17 Topic B: Expansion card installation
4-33 Topic C: Laptop expansion device installation
4-38 Topic D: Legacy device installation
4-42 Topic E: Expansion card troubleshooting
4-47 Summary

Unit 5: Data storage devices

5-2 Topic A: Hard drives
5-19 Topic B: Optical drives
5-28 Topic C: Removable storage devices
5-39 Topic D: Tape drives and backup systems
5-47 Topic E: Storage device troubleshooting
5-54 Summary

Unit 6: Ports, connectors, and cables

6-2 Topic A: Serial and parallel ports, cables, and connectors
6-11 Topic B: Keyboards and pointing devices
6-15 Topic C: USB ports, cables, and connectors
6-21 Topic D: FireWire ports, cables, and connectors
6-25 Topic E: Infrared and Bluetooth wireless ports
6-29 Topic F: Multimedia ports, cables, and connectors
6-33 Topic G: Port, cable, and connector troubleshooting
6-38 Summary

Unit 7: Printers and scanners

7-2 Topic A: Printing technologies
7-18 Topic B: Printers
7-43 Topic C: Scanners
7-50 Summary

Unit 8: Display devices

8-2 Topic A: Monitors
8-16 Topic B: Troubleshooting and maintaining display devices
8-23 Summary

Unit 9: Portable computers and devices

9-2 Topic A: Communication connections
9-4 Topic B: Component replacement
9-14 Topic C: Portable-computer power sources
9-19 Summary

Unit 10: Data storage devices

10-2 Topic A: Managing directories and files
10-28 Topic B: System monitoring and management
10-56 Topic C: Event Viewer
10-69 Topic D: The Registry
10-76 Summary

Unit 11: OS maintenance and troubleshooting

11-2 Topic A: Operating system maintenance
11-25 Topic B: Operating system troubleshooting
11-61 Summary

Unit 12: Networking

12-2 Topic A: Networking configuration
12-30 Topic B: Resource sharing
12-39 Topic C: Internet connectivity
12-58 Topic D: Network protection
12-98 Topic E: Network troubleshooting
12-119 Summary

Unit 13: Security

13-2 Topic A: Operating system security
13-16 Topic B: Auditing and logging
13-20 Topic C: The human aspects of security
13-25 Summary

Unit 14: Maintaining the PC environment

14-2 Topic A: Safety and hazards
14-10 Topic B: Troubleshooting and maintaining PCs
14-23 Summary

Unit 15: Professionalism and communication

15-2 Topic A: Professionalism
15-5 Topic B: Customer satisfaction
15-7 Topic C: Problem and resolution tracking
15-9 Summary
Backing up Data
Using Event Viewer
DOS Commands
DOS Command Utilities
Preparing for Installation
Installing XP
Configuring Static and Dynamic IP Address
Using Driver Rollback
File Compression and Encryption
Adding a Local User
Use the Add or Remove Hardware Wizard
NTFS Permissions
Create a System Restore Point

Expected Duration (hours)
30.0

Lesson Objectives

CompTIA A+ Certification: IT Technician (2007) Expert Encore

Install, configure and optimize the hardware components of personal computers

Install and troubleshoot expansion cards

Identify ports, connectors and cables

Troubleshoot and diagnose errors with laptops, portable devices, monitors, printers and scanners

Install, upgrade, troubleshoot and monitor operating systems

Define elements of networks including protocols, cables, and connectivity

Identify the fundamentals of security, including network, physical and wireless security.

Course Number:
LLCT0008