Course Details

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CompTIA A+ 220-902 Expert Encore

Target Audience
Expected Duration
Lesson Objectives
Course Number

The CompTIA A+ 220-902 course measures the necessary competencies for an entry-level IT professional who has hands-on experience in the lab or the field. Successful candidates will have the skills required to install, configure, upgrade, and maintain PC workstations, the Windows OS and SOHO networks. The successful candidate will utilize troubleshooting techniques and tools to effectively and efficiently resolve PC, OS, and network connectivity issues and implement security practices. Ideally, the CompTIA A+ 220-902 candidate has already passed the CompTIA A+ 220-901 examination.
There are no prerequisites for this course. However, a basic understanding of computer systems and network technologies is expected.
CompTIA A+
CompTIA A+ 220-902
CompTIA A+ 220-902
Understanding Windows
More Windows Options
Advanced Windows Configuration
Other Operating Systems
Computer Threats and Security

Target Audience
CompTIA A+ 220-902 is a foundation course for students preparing to enter the field of computer troubleshooting and technical support, or any computer hardware or networking specialization. Students pursuing CompTIA A+ certification should attend both the CompTIA A+ 220-901 and CompTIA A+ 220-902 courses.

Expected Duration (hours)

Lesson Objectives

CompTIA A+ 220-902 Expert Encore

  • Compare and contrast various features and requirements of Microsoft Operating Systems
  • Install Windows PC operating systems
  • Apply Microsoft command line tools
  • Use Microsoft operating system features and tools
  • Use Windows Control Panel utilities
  • Install and configure Windows networking on a client/desktop
  • Perform common preventive maintenance procedures using Windows OS tools
  • Identify common features and functionality of the Mac OS and Linux operating systems
  • Setup and use client-side virtualization
  • Identify basic cloud concepts
  • Summarize the properties and purpose of services provided by networked hosts
  • Identify basic features of mobile operating systems
  • Install and configure basic mobile device network connectivity and email
  • Summarize methods and data related to mobile device synchronization
  • Identify common security threats and vulnerabilities
  • Compare and contrast common prevention methods
  • Compare and contrast differences of basic Windows OS security settings
  • Deploy and enforce security best practices to secure a workstation
  • Compare and contrast various methods for securing mobile devices
  • Use data destruction and disposal methods
  • Secure SOHO wireless and wired networks
  • Troubleshoot PC operating system problems
  • Troubleshoot common PC security issues
  • Troubleshoot common mobile OS and application issues
  • Troubleshoot common mobile OS and application security issues
  • Use appropriate safety procedures
  • Apply controls
  • Summarize the process of addressing prohibited content/activity, and explain privacy, licensing and policy concepts
  • Demonstrate proper communication techniques and professionalism
  • Explain the troubleshooting theory
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