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Supporting and Troubleshooting Applications on Microsoft Windows XP Expert Encore

Overview/Description
Target Audience
Prerequisites
Expected Duration
Lesson Objectives
Course Number

Overview/Description
Learning to support users that are running Windows XP operation systems is challenging enough thanks to the many new features contained in the OS. Adding even more to this challenge is the need to support complex applications running in the XP environment. This critical Information Technology course provides individuals who are new to Microsoft Windows XP with the knowledge and skills necessary to troubleshoot basic problems end users will face related to configuring and maintaining applications such as Microsoft Office, Outlook Express, Internet Explorer and other applications that run on a Microsoft Windows XP Operating System. This is the second course in the new and exciting Microsoft Certified Desktop Support Technician curriculum.

Target Audience
This course is recommended for any individual tasked with supporting end users of Microsoft Windows XP technologies. This course is also perfect for new entrants into the IT field that are training for end user support positions. Finally, this course is also extremely beneficial for end users of Microsoft XP technology that are forced to provide their own troubleshooting.

Prerequisites
Students enrolled in this course should possess basic experience using a Microsoft Windows Operating system such as Microsoft Windows XP. Students should also possess a basic understanding of TCP/IP settings and a basic understanding of the major desktop components and interfaces, and their functions. Successful completion of Supporting Microsoft Windows XP Client Operating Systems, or equivalent experience, is strongly recommended

Certification
MCDTS

Exams
70-272

Outline
Supporting and Troubleshooting Applications on a Microsoft Windows XP

Module 1: Supporting User Applications on Windows XP
- Overview of Desktop Support
- The Windows System Architecture
- Troubleshooting Application Installation

Module 2: Troubleshooting Desktop Applications
- Troubleshooting DOS and Win16 Applications
- Win32 Applications
- Application Compatibiulty Issues
- Security Issues

Module 3: Troubleshooting Internet Explorer
- Configuring and Troubleshooting General Settings
- Security and Privacy Settings
- Content Settings
- Connectivity Settings
- Program Settings
- Customizing Explorer

Module 4: Troubleshooting Outlook
- Outlook Overview
- Using Exchange Server
- Configuring Outlook Folders and Filters
- Troubleshooting Outlook

Module 5: Troubleshooting Office
- Installation
- Security and Recoverabiulty
- Language Features

Module 6: Troubleshooting Outlook Express
- Configuring Outlook Express
- Importing and Exporting Data
- Newsgroups

Expected Duration (hours)
30.0

Lesson Objectives

Supporting and Troubleshooting Applications on Microsoft Windows XP Expert Encore

Configure and troubleshoot applications

Set application compatibility settings

Troubleshoot application installation problems

Configure and troubleshoot e-mail account configurations

Configure and troubleshoot Internet Explorer

Configure and troubleshoot Outlook Express

Configure the operating system to support applications

Configure and troubleshoot file system access and file permission problems on multi-boot computers

Resolve issues related to usability of applications

Manage Microsoft Outlook� data, including configuring, importing, and exporting data, and fixing corrupted data

Resolve issues related to customizing Internet Explorer

Resolve issues related to customizing Outlook Express

Resolve issues related to customizing the operating system

Configure and troubleshooting connectivity for applications

Configure application security

Identify and troubleshoot problems related to security permissions

Answer end user questions related to application security settings

Course Number:
LLMS0018