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Supporting Microsoft Windows XP Client Operating Systems Expert Encore

Overview/Description
Target Audience
Prerequisites
Expected Duration
Lesson Objectives
Course Number

Overview/Description
Windows XP offers many new support challenges when compared to previous versions, due primarily to the many new features the operating system now contains. This critical Information Technology course provides individuals who are new to Microsoft Windows XP with the knowledge and skills necessary to troubleshoot basic problems end users will face while running Microsoft Windows XP Professional in an Active Directory network environment, or Windows XP Home edition in a workgroup environment. This critical course provides attendees with an overview of operating system concepts and provides step-by-step guidance for troubleshooting Windows XP systems.

Target Audience
This course is recommended for any individual tasked with supporting end users of Microsoft Windows XP technologies. This course is also recommended for new entrants into the IT field that are training for end user support positions. Finally, this course is also extremely beneficial for end users of Microsoft XP technology who must provide their own troubleshooting or support.

Prerequisites
To fully benefit from this course, students should possess basic experience using a Microsoft Windows Operating system such as Microsoft Windows XP. Students should also possess a basic understanding of TCP/IP settings and a basic understanding of the major desktop components and interfaces, and their functions.

Certification
MCDST

Exams
70-271

Included Labs

Creating a Custom MMC
Joining a Workgroup
Using Remote Assistance
Preparing for Installation
Installing XP
Migrating a User's Settings and Files
Using Automated System Recover (ASR) for Disaster Recovery
Using Performance Monitor
Configuring Alerts for Performance Monitor
File Compression and Encryption
Configuring Offline Files
Using Driver Rollback
Working with Dynamic Disks
Install and Share a Local Printer
Configuring Static and Dynamic IP Address
Alternate Configuration and APIPA
Name Resolution
Isolating Common Connectivity Issues

Outline
Supporting Microsoft Windows XP Client Operating Systems

Module 1: Supporting Users

1-2 The Desktop Support Technician
1-8 The Windows Desktop Operating Systems
1-16 Tools for Troubleshooting Windows DesktopOperating Systems
Creating a Custom MMC
Joining a Workgroup
Using Remote Assistance

Module 2: Troubleshooting Installation

2-2 Preparing for Installation
2-16 Preparing the Hard Disk for Installation
2-27 How the Installation Process Works
2-38 Troubleshooting an Attended Installation
2-51 Troubleshooting an Upgrade
2-63 Troubleshooting an Unattended Installation
2-73 Troubleshooting the Boot Process
Preparing for Installation
Installing XP
Migrating a User's Settings and Files
Using Automated System Recover (ASR) for Disaster Recovery

Module 3: Troubleshooting Desktop Management

3-2 Troubleshooting Logon
3-20 Troubleshooting User Configuration
3-37 Troubleshooting Multilingual Configuration
3-45 Troubleshooting Security and Local Policy Settings
3-58 Troubleshooting System Performance
Using Performance Monitor
Configuring Alerts for Performance Monitor

Module 4: Troubleshooting File and Folder

4-2 Managing Files and Folders
4-21 Troubleshooting Access to Files and Folders
4-33 Troubleshooting Access to Shared Files and Folders
4-49 Troubleshooting Access to Offline Files
File Compression and Encryption
Configuring Offline Files

Module 5: Troubleshooting Hardware

5-2 Managing Drivers
5-15 Troubleshooting Storage Devices
5-29 Troubleshooting Display Devices
5-41 Troubleshooting Input and Output (I/O) Devices
5-49 Troubleshooting Advanced Configuration andPower Interface
Using Driver Rollback
Working with Dynamic Disks

Module 6: Troubleshooting Printers

6-2 Installing Local and Network Printers
6-13 Troubleshooting Printer Drivers
6-22 Troubleshooting Printers and Print Jobs
6-31 Auditing Printers
Install and Share a Local Printer

Module 7: Troubleshooting Network Connectivity

7-2 Applying the OSI Model
7-9 Managing Computer Addressing
7-23 Managing Name Resolution
7-33 Troubleshooting Remote Connection Issues
Configuring Static and Dynamic IP Address
Alternate Configuration and APIPA
Name Resolution
Isolating Common Connectivity Issues

Expected Duration (hours)
30.0

Lesson Objectives

Supporting Microsoft Windows XP Client Operating Systems Expert Encore

Perform and troubleshoot an attended installation of the Windows XP operating system

Perform post installation configuration (user configuration, apply service packs, etc.)

Answer end user questions related to upgrading from a previous version of Windows

Troubleshoot system startup and user logon problems

Monitor and analyze system performance

Monitor, manage, and troubleshoot access to files and folders

Troubleshoot connecting to local and network print devices

Configure and troubleshoot hardware devices and drivers

Configure and troubleshoot storage devices

Configure and troubleshoot display devices

Troubleshoot network protocols and services

Configure and troubleshoot Advanced Configuration and Power Interface (ACPI)

Configure and troubleshoot input and output (I/O) devices

Configure support for multiple languages or multiple locations

Troubleshoot security settings and local security policy

Configure and troubleshoot local user and group accounts

Troubleshoot the TCP/IP protocol

Configure and troubleshoot Internet Connection Firewall (ICF) settings

Troubleshoot name resolution issues

Configure and troubleshoot remote connections

Configure and troubleshoot end user systems using remote Desktop and Remote Assistance

Course Number:
LLMS0019