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Supporting and Troubleshooting Applications on Enterprise Vista Clients Expert Encore

Overview/Description
Target Audience
Prerequisites
Expected Duration
Lesson Objectives
Course Number

Overview/Description
This course is designed to provide in-depth understanding of troubleshooting the Microsoft Windows Vista operating system. The course covers such topics like installation, including automated installation, user and group accounts, security, networking, TCP/IP, built-in applications, advanced configuration and troubleshooting techniques. The course helps prepare the IT professional to install, configure, secure, support and troubleshoot Microsoft Windows Vista.

Target Audience
This course is targeted towards IT professionals that deploy, configure, maintain, support and troubleshoot the Microsoft Vista client desktop systems.

Prerequisites
To benefit fully from this course, students should have the following prerequisite courses/skills and knowledge:

One year of IT experience
Familiarity with resolving client issues
Familiarity with resolving application issues
Familiarity with deploying client desktop operating systems
Familiarity with basic security concepts
Ability to understand the spoken and written English language

Certification
MCITP: Enterprise Support Technician

Exams
70-622

Included Labs

Troubleshooting Internet Explorer 7 Security
Troubleshooting Firewall and Defender on Windows Vista
Applying Security Patches and Updating Windows Vista
Troubleshooting Vista User Security Issues and Access
Troubleshooting Windows Vista User Access Control
Troubleshooting Windows Vista Group Policy Settings
Using Event Forwarding and Task Scheduler in Windows Vista
Monitoring Vista Performance using Performance Monitor
Troubleshooting Vista Reliability and Collecting Data
Troubleshooting Network and Wireless Access
Creating and Troubleshooting Software Restrictions

Outline

Module 1: Deploying Windows Vista

Overview of Windows Vista Deployment Methods
Determine a Deployment Method for Windows Vista
Preparing for a Windows Vista Deployment
Backing Up and Migrating User Data
Deploy a Desktop Image for Windows Vista
Perform Post-Installation Tasks for Windows Vista

Module 2: Troubleshoot Windows Vista Deployments

Customizing Startup Options
Windows Recovery Environment
Troubleshoot Vista System Services and Deployment
Troubleshoot Vista Hardware and Physical Failures
Troubleshoot Vista Printing
Troubleshoot BitLocker Drive Encryption

Module 3: Configuring and troubleshooting Windows Vista Security

Set Security for Internet Explorer 7
Set Advanced Security in Internet Explorer 7
Troubleshoot Windows Firewall on Windows Vista
Troubleshoot Windows Defender on Windows Vista
Introduction to Vista Security Patches and Updates
Apply Security Patches and Updates for Windows Vista

Module 4: Configuring and Troubleshooting User Access on Windows Vista

Troubleshoot User Authentication for Windows Vista
Configure and Recover Encrypted Resources
Troubleshoot User Authorization on Windows Vista
Introduction to Vista User Account Control
Troubleshoot User Account Control in Windows Vista

Module 5: Managing and troubleshooting Windows Vista Systems

Introducing Group Policy for Windows Vista
Troubleshoot Vista Group Policy Settings
Use Event Logs to Troubleshoot Group Policy Settings
Configure and Troubleshoot Event Forwarding
Configure and Troubleshoot Task Scheduler

Module 6: Troubleshooting Windows Vista Performance and Reliability

Overview of Reliability and Performance Console
Use Performance Monitor to Monitor Memory
Monitoring Processor, Disk, and Network Performance
Use Reliability Monitor
Create Data Collector Sets and Reports

Module 7: Configuring and Troubleshooting Windows Vista Networking

Configure Network Connectivity
Troubleshoot Network Connectivity Issues
Configure and Troubleshoot Wireless Access
Troubleshooting Access to Network Resources
Configure Remote Access to Windows Vista
Troubleshoot Remote Access to Windows Vista

Module 8: Maintaining and Supporting Applications on Windows Vista

Deploy Applications in Windows Vista
Deploy Applications using Group Policy
Troubleshoot Deployed Applications
Configure Vista Software Restriction Policies
Troubleshoot Vista Software Restriction Policies

Expected Duration (hours)
30.0

Lesson Objectives

Supporting and Troubleshooting Applications on Enterprise Vista Clients Expert Encore

Recognize when to upgrade or do a clean install of Windows Vista

Recognize the tools and techniques used in basic image-based deployment of Windows Vista

Recognize procedures for troubleshooting Vista hardware and physical features

Recognize how to set advanced security options for Internet Explorer 7

Recognize how to use Windows Firewall with Advanced Security (WFAS) to specify advanced firewall settings

Recognize how to recover encrypted files or folders

Recognize how to troubleshoot user authorization on Windows Vista

Recognize how to determine the policy settings using the Resultant Set of Policy (RSoP) in logging mode

Recognize how to troubleshoot event subscriptions

Identify the features of the Windows Reliability and Performance Monitor mmc console

Recognize how to enable or disable sharing and discovery services in the Network and Sharing Center

Recognize how to view a network map using the Network and Sharing Center

Identify how to use nslookup to troubleshoot DNS

Recognize how to add a new IPSec policy

Identify netsh commands to view and troubleshoot IPSec

Recognize how to configure advanced VPN options in Windows Vista

Identify how to troubleshoot remote desktop

Recognize how to add a software installation package and distribute it to users using Group Policy

Recognize how to troubleshoot software restriction policies

Course Number:
LLMS0024