Managing, Measuring and Maximizing Performance Expert Encore

Managing, Measuring and Maximizing Performance Expert Encore


Overview/Description
Target Audience
Expected Duration
Lesson Objectives
Course Number



Overview/Description
Performance management allows for ongoing communication between employees and managers and, done well, results in employees striving for and reaching their potential. It consists of two phases that must be carefully planned and executed - the establishment of a performance plan, and the complete performance appraisal process. This expert-led course assists learners with all aspects of managing employee performance. This course also ensures that learners understand the common pitfalls and misconceptions around performance management.
Prerequisites
There are no prerequisites for this course.
Accreditation
This course qualifies for 6 PDUs, or 6 Contact Hours for candidates pursuing certification.
Outline
Managing, Measuring and Maximizing Performance
Performance management basics
Performance-planning meetings
Appraising employee performance
Legal appraisals
Performance improvements
Course summary


Target Audience
This course is aimed at any learner tasked with managing the performance of others in a formalized setting.

Expected Duration (hours)
6.0

Lesson Objectives

Managing, Measuring and Maximizing Performance Expert Encore

  • Define performance management and identify its common pitfalls
  • Understand the importance of creating a performance management plan and the steps involved in establishing a plan
  • Identify the process of discussing and creating an effective job description
  • Identify the steps to conduct an effective performance-planning meeting
  • Identify the process of providing feedback
  • Identify types of coaching, and document coaching and feedback efforts
  • Understand the performance appraisal process
  • Identify and gather appraisal material
  • Prepare for an appraisal discussion
  • Lead employees in an appraisal discussion
  • Respond to defensive employees and resolve conflict in an appraisal discussion
  • Identify legal issues and responsibilities in relation to laws enforced by the EEOC
  • Identify risks of legal challenges and the importance of maintaining positive communication
  • Plan performance improvements, handle performance problems, and use effective communication to solve performance problems
  • Conduct status meetings
  • Maintain documentation of ongoing communication
  • Course Number:
    LLPD0004