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Professional Communication Expert Encore

Overview/Description
Target Audience
Prerequisites
Expected Duration
Lesson Objectives
Course Number

Overview/Description
Communicating effectively in the workplace and beyond is a fundamental and critical skill. This extremely important course enhances student's ability to interact with individuals who display a specific communication style and communicate using various verbal and nonverbal modes of communication. This exciting course also offers the student suggestions for communicating with individuals who hold various roles in an organization. Guidelines and best practices are provided for communicating with peers, supervisors, subordinates, and customers/vendors. This course also assists students in the all-important areas of first impressions and rapport building.

Target Audience
This course is a necessity for any students who would like to dramatically improve their effectiveness in communicating with peers, supervisors, subordinates, and customers/vendors.

Prerequisites
There are no prerequisites for this course.

Accreditation
This course qualifies for 6 PDUs, or 6 Contact Hours for candidates pursuing certification.

Expected Duration (hours)
6.0

Lesson Objectives

Professional Communication Expert Encore

Identify primary and secondary communication styles

Communicate using various verbal and nonverbal modes of communication

Identify the elements that influence a first impression

Build rapport and establish credibility with others

Build positive relationships

Use paraphrasing effectively

Provide positive and constructive feedback in a business setting

Identify the types of ineffective supervisors and interact with an ineffective supervisor, promote an idea, and accept constructive criticism

Negotiate a raise with a supervisor and offer an effective resignation

Identify the guidelines for communicating with colleagues

Take appropriate steps to apologize to subordinates, use appropriate tactics to refuse a subordinate's request, and dismiss a subordinate

Respond to customers' complaints

Reject a vendor's contract without rejecting the vendor and address a complaint to a vendor

Determine the nature of an organization's culture

Use the cultural network to your advantage and identify the characteristics of the roles exhibited in the network

Identify the elements of physical culture that affect interpersonal communication

Identify the ways in which managers can build a positive culture

Course Number:
LLPD0006