Professional Communication Expert Encore

Professional Communication Expert Encore


Overview/Description
Target Audience
Expected Duration
Lesson Objectives
Course Number



Overview/Description
Communicating effectively in the workplace and beyond is a fundamental and critical skill. This extremely important course enhances student's ability to interact with individuals who display a specific communication style and communicate using various verbal and nonverbal modes of communication. This exciting course also offers the student suggestions for communicating with individuals who hold various roles in an organization. Guidelines and best practices are provided for communicating with peers, supervisors, subordinates, and customers/vendors. This course also assists students in the all-important areas of first impressions and rapport building.
Prerequisites
There are no prerequisites for this course.
Accreditation
This course qualifies for 6 PDUs, or 6 Contact Hours for candidates pursuing certification.
Outline
Professional Communication
Communication styles and methods
First impressions and building rapport
Building relationships through feedback
Supervisors
Colleagues and subordinates
Customers and vendors
Organizational culture
Course summary


Target Audience
This course is a necessity for any students who would like to dramatically improve their effectiveness in communicating with peers, supervisors, subordinates, and customers/vendors.

Expected Duration (hours)
6.0

Lesson Objectives

Professional Communication Expert Encore

  • Identify primary and secondary communication styles
  • Communicate using various verbal and nonverbal modes of communication
  • Identify the elements that influence a first impression
  • Build rapport and establish credibility with others
  • Build positive relationships
  • Use paraphrasing effectively
  • Provide positive and constructive feedback in a business setting
  • Identify the types of ineffective supervisors and interact with an ineffective supervisor, promote an idea, and accept constructive criticism
  • Negotiate a raise with a supervisor and offer an effective resignation
  • Identify the guidelines for communicating with colleagues
  • Take appropriate steps to apologize to subordinates, use appropriate tactics to refuse a subordinate's request, and dismiss a subordinate
  • Respond to customers' complaints
  • Reject a vendor's contract without rejecting the vendor and address a complaint to a vendor
  • Determine the nature of an organization's culture
  • Use the cultural network to your advantage and identify the characteristics of the roles exhibited in the network
  • Identify the elements of physical culture that affect interpersonal communication
  • Identify the ways in which managers can build a positive culture
  • Course Number:
    LLPD0006