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The Importance of Call Tracking and Ticketing


Overview/Description
Target Audience
Expected Duration
Lesson Objectives
Course Number



Overview/Description
As the front line in customer contact, call centers rely on proper documentation to track and resolve customer-related issues. This Business Impact explores the five stages of the call-center cycle.

Target Audience
Call Center Representatives, Supervisors and Managers

Expected Duration (hours)
0.1

Lesson Objectives

The Importance of Call Tracking and Ticketing

Course Number:
_pc_bi_ctbi003