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Preventing Agent Absenteeism through Better Working Conditions


Overview/Description
Target Audience
Expected Duration
Lesson Objectives
Course Number



Overview/Description
Excessive agent absenteeism is an issue for many call centers. This Business Impact examines a strategy for minimizing the problem.

Target Audience
Call Center Supervisors and Managers

Expected Duration (hours)
0.1

Lesson Objectives

Preventing Agent Absenteeism through Better Working Conditions

Course Number:
_pc_bi_ctbi006