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Creating an Effective On-hold Message


Overview/Description
Target Audience
Expected Duration
Lesson Objectives
Course Number



Overview/Description
Ineffective on-hold messages can frustrate and alienate customer callers. This impact explains how to create an effective on-hold message.

Target Audience
Call Center Representatives, Supervisors and Managers

Expected Duration (hours)
0.1

Lesson Objectives

Creating an Effective On-hold Message

Course Number:
_pc_bi_ctbi008