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Spearheading a Process Improvement


Overview/Description
Target Audience
Prerequisites
Expected Duration
Lesson Objectives
Course Number



Overview/Description
In this Challenge exercise you will be tasked with leading a sustainable process improvement initiative. The proposed initiative is to reduce the time and effort required to validate and create e-mail accounts for faculty and students of the university for which you work. As a professional in the program management office of the university's IT organization, you'll work closely with the IT director in proposing a sustainable process improvement strategy.

Target Audience
Supervisors, team leaders, process owners, and managers at all levels who want to develop or refine their skills for leading sustainable process improvement

Prerequisites
None

Expected Duration (hours)
0.2

Lesson Objectives

Spearheading a Process Improvement

Course Number:
_pc_ch_opch001