Course Details

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Administrative Support: Interacting Effectively with Colleagues


Overview/Description
Target Audience
Prerequisites
Expected Duration
Lesson Objectives
Course Number



Overview/Description
Regardless of the industry you work in or the boss you have, almost all the tasks you perform daily as an administrative support professional require interaction with others. Effectively interacting with others results in trust, improved morale, and respect between you and your colleagues, which in turn results in your ability to perform better in your role.In this course, you'll learn skills required of administrative support professionals to be able to interact effectively with others. Specifically, you will be introduced to the benefits of being a supportive colleague, including some best practices for doing so. You will also be introduced to techniques to use to ask for help from colleagues in a respectful and proactive way in order to accomplish your goals. Finally, you'll learn techniques to help you deal with criticism, including how to react to and act on it constructively.

Target Audience
Employees in administrative support positions, as well as individuals who want to refresh their administrative skills or who seek a job in administrative support

Prerequisites
None

Expected Duration (hours)
0.3

Lesson Objectives

Administrative Support: Interacting Effectively with Colleagues

  • choose actions that demonstrate how to be a supportive team member
  • determine what you need to do before asking for help
  • choose aspects involved in requesting help from your coworkers
  • identify what you need to do after asking for help
  • select key techniques for dealing with criticism
  • Course Number:
    aad_01_a03_bs_enus