Course Details

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Writing Effective E-mails and Instant Messages


Overview/Description
Target Audience
Prerequisites
Expected Duration
Lesson Objectives
Course Number



Overview/Description
E-mail has become an indispensable part of the way organizations communicate, conduct business, and maintain their operations. Knowing e-mail etiquette is key to using this business tool effectively. It can help ensure you get messages across quickly, appropriately, and concisely. This course introduces tried-and-true guidelines for e-mailing effectively, fundamental elements every e-mail should contain, and the importance of keeping e-mails concise. The course also covers the etiquette associated with using instant messaging programs as an extension of e-mail.

Target Audience
All levels of employees, and any individual who wishes to refresh and refine their e-mail skills

Prerequisites
None

Expected Duration (hours)
0.5

Lesson Objectives

Writing Effective E-mails and Instant Messages

  • recognize the appropriate use of basic rules of etiquette related to the tone and formatting of e-mails
  • recognize the appropriate use of basic rules of etiquette related to answering e-mails
  • identify appropriate ways to use the "From" field and subject line in e-mails
  • recognize effective ways to write the parts of an e-mail message
  • identify guidelines for keeping e-mails concise
  • recognize appropriate usage of basic rules of IM etiquette
  • use rules and guidelines to write effective and appropriate e-mails and instant messages
  • Course Number:
    acm_02_a01_bs_enus