Course Details

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Become a Great Listener


Overview/Description
Target Audience
Prerequisites
Expected Duration
Lesson Objectives
Course Number
Expertise Level



Overview/Description
When communicating, the response from the communication recipient is as important as the message that's given. When you're on the receiving end of a communication, you have the responsibility to be receptive and understand what was intended. This requires two essential skills: listening and questioning. In this course, you'll work on sharpening those skills, as well as getting yourself in the right receptive mind-set for communicating.

Target Audience
Individuals who want to improve their interpersonal communication skills.

Prerequisites
None

Expected Duration (hours)
0.4

Lesson Objectives

Become a Great Listener

  • recognize how adopting a receptive mindset can improve your interpersonal communications
  • recognize behaviors that indicate receptivity to a communication
  • recognize the traits of different types of listeners
  • recognize examples of effective listening skills being applied in interpersonal communications
  • recognize examples of effective questions that are used to clarify messages or get more information
  • be receptive to communications by being a good listener
  • Course Number:
    acm_07_a05_bs_enus

    Expertise Level
    Everyone