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Facing and Resolving Conflict in the Workplace


Overview/Description
Target Audience
Prerequisites
Expected Duration
Lesson Objectives
Course Number


Overview/Description
Workplace conflict won't go away on its own; you need a plan to address it. In this course, you'll learn about sources and signs of conflict, a process for resolving it, and ways to get the process back on track if difficulties arise.

Target Audience
Any individual who wants to develop or refresh their skills at recognizing and responding to workplace conflict

Prerequisites
None

Expected Duration (hours)
0.5

Lesson Objectives

Facing and Resolving Conflict in the Workplace

  • recognize organizational and interpersonal sources of conflict
  • take preventative action when there are obvious signs of potential unhealthy conflict
  • judge when it's appropriate to report a conflict because it has escalated into off-limits behavior
  • recognize appropriate questions to ask when confronted with what seems like a conflict situation
  • sequence actions to take in order to follow the conflict resolution process appropriately
  • recognize techniques to use to bring difficult conflict discussions back on track
  • recognize causes of workplace conflict and strategies for resolving it
  • reflect on what you've learned
  • Course Number:
    acm_11_a02_bs_enus