Course Details

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Navigating Other People's Emotions


Overview/Description
Target Audience
Prerequisites
Expected Duration
Lesson Objectives
Course Number


Overview/Description
Organizational and interpersonal dynamics will continually challenge your emotional intelligence. In this course, you'll learn how to recognize emotional awareness in, listen to, and empathize with others by using emotional intelligence.

Target Audience
Anyone who wants to advance their aptitude for emotional intelligence

Prerequisites
None

Expected Duration (hours)
0.4

Lesson Objectives

Navigating Other People's Emotions

  • identify work activities that rely on emotional awareness
  • identify the characteristics of emotional awareness in others
  • recognize emotionally intelligent strategies for making contact with and observing a speaker
  • identify the use of emotionally intelligent skills of acknowledging and affirming
  • respond to another person with empathy
  • use emotional intelligence to become aware of the emotions of others
  • Course Number:
    acm_13_a02_bs_enus