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Listening Even When it's Difficult to Listen


Overview/Description
Target Audience
Prerequisites
Expected Duration
Lesson Objectives
Course Number


Overview/Description
Successful people are generally trained, excellent listeners. In this course, you'll learn common misconceptions about listening, how to hone your listening skills, and what to do when you encounter roadblocks to listening.

Target Audience
Individuals who want to develop or improve their skills for listening effectively within the workplace

Prerequisites
None

Expected Duration (hours)
0.5

Lesson Objectives

Listening Even When it's Difficult to Listen

  • identify common misconceptions about listening
  • recognize how to use tools to be an effective listener
  • identify how to remove distractions that interfere with effective listening
  • classify the types of thoughts and emotions that can jeopardize effective listening
  • recognize how to avoid conversation-killing statements that listeners say
  • identify techniques for listening effectively despite boredom
  • use techniques to listen effectively and overcome roadblocks to effective listening
  • reflect on what you've learned
  • Course Number:
    acm_14_a01_bs_enus