Course Details

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Using Active Listening in Workplace Situations


Overview/Description
Target Audience
Prerequisites
Expected Duration
Lesson Objectives
Course Number


Overview/Description
Active listening skills are used by professionals in a wide range of occupations to enhance their work. In this course, you'll learn listening skills that can help in the workplace, and techniques for becoming an effective active listener.

Target Audience
Individuals who want to develop or improve their skills for listening effectively within the workplace

Prerequisites
None

Expected Duration (hours)
0.6

Lesson Objectives

Using Active Listening in Workplace Situations

  • recognize skills that demonstrate attentive listening
  • identify skills that draw out thoughts and emotions
  • determine if the skills for ensuring accuracy in listening were appropriately applied in a scenario
  • use methods for engaging evasive speakers
  • identify best practices for handling emotion
  • apply active listening best practices to sales and negotiations in a scenario
  • use techniques to actively listen in any situation, even challenging ones
  • reflect on what you've learned
  • Course Number:
    acm_14_a02_bs_enus