Course Details

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Acting with Diplomacy and Tact


Overview/Description
Target Audience
Prerequisites
Expected Duration
Lesson Objectives
Course Number


Overview/Description
People who communicate with diplomacy and tact are able to inspire confidence. In this course, you'll learn about developing diplomacy and tact, avoiding meltdowns and apologizing, developing empathy, and removing personal biases.

Target Audience
Individuals who want to improve their ability to communicate in a more diplomatic and tactful manner

Prerequisites
None

Expected Duration (hours)
0.6

Lesson Objectives

Acting with Diplomacy and Tact

  • identify examples of the skills of diplomacy and tact
  • identify examples of the methods for developing situational awareness
  • apply the communication skills for avoiding a meltdown in a scenario
  • identify examples of appropriate apologies
  • identify the best strategies for engaging with others instead of focusing on yourself
  • identify and overcome potential personally held biases
  • recognize how to demonstrate and engage others with diplomacy and tact
  • reflect on what you've learned
  • Course Number:
    acm_16_a01_bs_enus