Course Details

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Navigating Challenging Situations with Diplomacy and Tact


Overview/Description
Target Audience
Prerequisites
Expected Duration
Lesson Objectives
Course Number


Overview/Description
You'll likely face unpleasant situations or tasks at some point in your career. In this course, you'll learn to navigate difficult work relationships, write diplomatic and tactful e-mails, and handle angry and manipulative coworkers.

Target Audience
Individuals who want to improve their ability to communicate in a more diplomatic and tactful manner

Prerequisites
None

Expected Duration (hours)
0.5

Lesson Objectives

Navigating Challenging Situations with Diplomacy and Tact

  • identify strategies for working with a disliked or difficult coworker
  • identify techniques for composing a difficult e-mail with tact and diplomacy
  • identify examples of strategies for dealing with angry individuals
  • apply strategies for dealing with a manipulative individual
  • identify strategies for correcting a boss or client
  • use diplomacy and tact in a difficult situation
  • reflect on what you've learned
  • Course Number:
    acm_16_a02_bs_enus