Course Details

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Getting to the Root of a Problem


Overview/Description
Target Audience
Prerequisites
Expected Duration
Lesson Objectives
Course Number


Overview/Description
Articulating a problem requires asking the right people the right questions. In this course, you'll learn about identifying stakeholders, gaining their input and trust, and using analysis techniques to get to the root cause of a problem.

Target Audience
Managers, supervisors, team leaders, and other business professionals who want to enhance their ability to solve business problems and make effective personal and organizational decisions

Prerequisites
None

Expected Duration (hours)
0.4

Lesson Objectives

Getting to the Root of a Problem

  • identify different types of project stakeholders
  • effectively solicit stakeholder input on the impact of a problem by asking questions
  • recognize techniques for gaining trust from project stakeholders
  • match root causes of problems with the organizational level at which they typically occur
  • recognize how to investigate root causes of problems using 5 Whys analysis
  • recall the steps in using a fishbone diagram to investigate the root causes of a problem
  • use appropriate methods to get to the root cause of a problem
  • Course Number:
    apd_15_a01_bs_enus