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Six Sigma: Identifying Projects


Overview/Description
Target Audience
Prerequisites
Expected Duration
Lesson Objectives
Course Number
Expertise Level



Overview/Description
This course discusses how to capture information from the Voice of the Customer and the Voice of the Business. It also details the project selection process to decide which projects to pursue and what methodology to use.

Target Audience
Candidates seeking Six Sigma Yellow Belt certification; those who are new to the world of Six Sigma or have a small role, interest, or need to develop foundational knowledge; quality professionals; engineers; production managers; frontline supervisors; and all individuals, including process owners and champions, charged with the responsibility of improving quality and processes at the organizational or departmental level

Prerequisites
None

Expected Duration (hours)
1.3

Lesson Objectives

Six Sigma: Identifying Projects

  • identify considerations associated with Voice of the Customer and Voice of the Business when determining project requirements
  • sequence the steps for implementing a VOC strategy in a Six Sigma project
  • recognize how customer information is used during project definition
  • choose the appropriate data collection method for the type of information you need to gather
  • classify examples of the types of customer requirements
  • identify best practices when selecting a Six Sigma project
  • recognize how a priority matrix is used during project selection
  • select the best Six Sigma methodology given project information
  • recognize examples of project stakeholders
  • classify customers as internal or external
  • identify the process owner on a given Six Sigma project
  • recognize the components that make up a process
  • label process variables according to where they belong in a SIPOC diagram
  • recognize concepts related to Voice of the Customer data collection and use, utilize Six Sigma tools for project selection, identify and manage stakeholders, and use SIPOC to identify process components
  • Course Number:
    apr_08_a01_bs_enus

    Expertise Level
    Intermediate