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CICD 1.0: Understanding Telephony Features


Overview/Description
Target Audience
Prerequisites
Expected Duration
Lesson Objectives
Course Number



Overview/Description
Cisco Unified Communications Manager and Cisco Unified Communications Manager Express have a wide range of call coverage features to ensure that incoming calls can be answered, the line states of directory numbers can be monitored, and calls between end users can be handled. In this course, you will learn how to describe and compare the various end user telephony and mobility features available in Cisco Unified Communications Manager and Cisco Unified Communications Manager Express. This course is one of a series in the Skillsoft learning path that covers the objectives for Cisco exam 210-060: Implementing Cisco Collaboration Devices.

Target Audience
This course is aimed at collaboration, video, IP network and telephony engineers who are embarking on, or further developing their collaboration and video skills. It provides the training skills required to meet the increased business demands resulting from the convergence of voice, video, data and mobile applications within the network. In addition, anyone interested in the CICD CCNA Collaboration certification exam will benefit from this course. This course offers the official training for the Implementing Cisco Collaboration Devices 210-060 CICD certification exam which is a component exam for the CCNA Collaboration certification.

Prerequisites
None

Expected Duration (hours)
1.0

Lesson Objectives

CICD 1.0: Understanding Telephony Features

  • start the course
  • describe the Cisco Extension Mobility feature, its login process, and the default device profile
  • describe call forward options in Cisco Unified Communications Manager
  • describe shared lines in Cisco Unified Communications Manager
  • describe Call Pickup, Directed Call Pickup, Group Call Pickup, and Other Group Call Pickup features
  • recognize the different call hunting components of Cisco Unified Communications Manager
  • describe the Call Park feature in Cisco Unified Communications Manager
  • describe the Intercom feature, connected line state, and Intercom architecture in Cisco Unified Communications Manager
  • describe native Cisco Unified Communications Manager presence, presence status on IP phones, and the BLF Call Pickup feature
  • recognize call features in Cisco Unified Communications Manager Express
  • describe call forward options in Cisco Unified Communications Manager Express
  • describe the Night Service feature in Cisco Unified Communications Manager Express
  • describe audio paging in Cisco Unified Communications Manager Express
  • recall shared ephone-dns characteristics
  • compare the different Call Pickup groups in Cisco Unified Communications Manager Express
  • describe the Intercom feature in Cisco Unified Communications Manager Express
  • describe the wide range of call coverage features in Cisco Unified Communications Manager and Cisco Unified Communications Manager Express
  • Course Number:
    cc_cicd_a09_it_enus