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CICD 1.0: Cisco UCM Call Detail Records and Reporting and Monitoring Tools


Overview/Description
Target Audience
Prerequisites
Expected Duration
Lesson Objectives
Course Number



Overview/Description
Components of Cisco Unified Communications Manager offer monitoring and reporting tools to provide system-generated reports, trace files, syslog messages to users, managers, and administrators. In this course, you will learn how information collected by these tools can help monitor, report and troubleshoot QoS issues, device utilization or call statistics, and system and appliance health. You will also learn how important the backup and restore procedure is on Cisco Unified Communications Manager, Cisco Unity Connection, or Cisco Unified Communications Manager IM and Presence Service. This course is one of a series in the Skillsoft learning path that covers the objectives for Cisco exam 210-060: Implementing Cisco Collaboration Devices.

Target Audience
This course is aimed at collaboration, video, IP network and telephony engineers who are embarking on, or further developing their collaboration and video skills. It provides the training skills required to meet the increased business demands resulting from the convergence of voice, video, data and mobile applications within the network. In addition, anyone interested in the CICD CCNA Collaboration certification exam will benefit from this course. This course offers the official training for the Implementing Cisco Collaboration Devices 210-060 CICD certification exam which is a component exam for the CCNA Collaboration certification.

Prerequisites
None

Expected Duration (hours)
1.5

Lesson Objectives

CICD 1.0: Cisco UCM Call Detail Records and Reporting and Monitoring Tools

  • start the course
  • describe the Cisco Unified Communications Manager CAR tool
  • describe the CDR and CMR architectures
  • describe the Cisco Unified Communications Manager CAR tool and enabling user access
  • configure numerous system settings in the Cisco Unified Communications Manager CAR tool
  • complete the export of CDR and CMR records
  • use the CDR Search feature to show QoS details about a phone call
  • describe how to generate CDR user reports
  • describe Cisco Unified RTMT functions, service parameters and system requirements
  • use Cisco Unified RTMT to monitor the system and platform
  • use the Remote Browse feature to view traces without downloading the trace files
  • use syslog messages, and describe the monitoring options for a Cisco UCM server with the Cisco Unified RTMT
  • describe the various reports and parameters for reporting in Cisco Unity Connection
  • use Cisco Unity Connection to generate and view the Cisco Unity Connection Serviceability Report
  • describes the various reports for Cisco Unified Serviceability
  • use Cisco Unified Serviceability on Cisco Unity Connection to generate alert and server Reports
  • describe the various reports used to troubleshoot, maintain and manage Cisco Unity Connection
  • describe and use the disaster recovery system for all servers in a Cisco Unified Communications Manager cluster, Cisco Unity Connection, or Cisco Communications Manager IM and Presence Service
  • describe and use the disaster recovery system for all servers in a Cisco Unified Communications Manager cluster, Cisco Unity Connection, or Cisco Communications Manager IM and Presence Service
  • describe and use Cisco UCM Reporting, Monitoring, and Recovery Tools
  • Course Number:
    cc_cicd_a14_it_enus