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CIVND2 1.0: Troubleshooting Cisco TelePresence Endpoints

Target Audience
Expected Duration
Lesson Objectives
Course Number

Achieving and maintaining a successful deployment of Cisco TelePresence requires individuals be capable of solving challenges that may arise with the endpoints. In this course, you'll learn about troubleshooting Cisco TelePresence endpoints and techniques such as analysis of logs, QoS and using the Cisco DX650 Problem Reporting Tool. This course is one of a series in the Skillsoft learning path that covers the objectives for Cisco exam 210-065: Implementing Cisco Video Network Devices.

Target Audience
This learning path is aimed at collaboration, video, IP network and telephony engineers who are embarking on, or further developing their collaboration and video skills. It provides the training skills required to meet the increased business demands resulting from the convergence of voice, video, data and mobile applications within the network. In addition, anyone interested in the CIVND CCNA Collaboration certification exam will benefit from this course. This course offers the official training for the Implementing Cisco Video Network Devices, Part 2 (CIVND2) 210-065 CIVND certification exam, which is a component exam for the CCNA Collaboration certification.


Expected Duration (hours)

Lesson Objectives

CIVND2 1.0: Troubleshooting Cisco TelePresence Endpoints

  • start the course
  • collect Cisco TelePresence TC software-based endpoint log and status information
  • maintain software and configurations for TelePresence TC software-based endpoints
  • troubleshoot Cisco TelePresence TC software-based endpoints
  • troubleshoot calling issues
  • verify packet loss and jitter
  • examine Cisco TelePresence CTS software-based endpoint status information
  • troubleshoot endpoint calling issues
  • troubleshoot Cisco TelePresence CTS software-based endpoints
  • use the Cisco DX650 Problem Reporting Tool
  • troubleshoot Cisco Jabber Video for TelePresence
  • describe Cisco TelePresence multipoint media infrastructure
  • describe the Cisco TelePresence Server
  • describe the Cisco TelePresence Conductor
  • describe ad hoc multipoint conferences
  • describe how to dial into an ad hoc multipoint control unit conference
  • describe Cisco TelePresence MultiSite
  • describe the requirements for Cisco TelePresence Multiway
  • describe the Cisco solution for ad hoc video conferencing
  • describe Cisco TMS
  • describe Cisco WebEx solutions
  • troubleshoot TelePresence Endpoints and describe multipoint conferencing solutions
  • Course Number: