Course Details

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Delivering a Difficult Message with Diplomacy and Tact


Overview/Description
Target Audience
Expected Duration
Lesson Objectives
Course Number



Overview/Description
Delivering a difficult message can be one of the most challenging things you do in a professional environment. It can bring anxiety, as you are faced with addressing an uncomfortable issue, and stress at the thought of the conversation's potential to result in a situation of high emotions. This course explores the skills needed to help you effectively plan and deliver your difficult message. It helps you learn how to develop and frame your message by examining issues such as careful preparation, wording, and delivery. If you deliver your difficult message with diplomacy and tact, you can better manage any negative impact your message might have on you or your audience.

Target Audience
Individuals who want to improve their communication skills in the professional environment and become more diplomatic and tactful in conversation

Expected Duration (hours)
1.0

Lesson Objectives

Delivering a Difficult Message with Diplomacy and Tact

  • analyze and plan how to deliver a message you anticipate will be difficult to deliver
  • identify the activities involved in preparing to deliver a difficult message
  • assess whether an individual has handled a difficult conversation with diplomacy and tact in a given scenario
  • deliver a difficult message with diplomacy and tact
  • Course Number:
    comm_34_a03_bs_enus