Course Details

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Be a Better Listener


Overview/Description
Target Audience
Prerequisites
Expected Duration
Lesson Objectives
Course Number



Overview/Description
How well do you listen? Listening is rarely a hot topic in workplace training, yet the most successful people are almost always trained, excellent listeners. They have mastered a number of discrete skills and are capable of deploying this skillset creatively and adaptively to unique situations to ensure workplace excellence. In this course, you'll review the core of that skillset. You'll come to understand why you should focus on improving your ability to listen and debunk misperceptions surrounding the skill. And finally, you'll begin to explore the skills to hone your listening, including how to give yourself a pop-quiz at the end of a conversation.

Target Audience
Individuals who want to develop or improve their skills for listening effectively within the workplace

Prerequisites
None

Expected Duration (hours)
0.5

Lesson Objectives

Be a Better Listener

  • identify the benefits of effective listening
  • identify the common misperceptions about listening
  • recognize how to apply foundational behaviors that support effective listening
  • use the appropriate pop-quiz techniques in a given scenario
  • apply the basics of improved listening
  • Course Number:
    comm_43_a01_bs_enus