Course Details

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Troubleshooting Methodology & Tools


Overview/Description
Target Audience
Prerequisites
Expected Duration
Lesson Objectives
Course Number
Expertise Level



Overview/Description
By using the appropriate troubleshooting tools, network problems can be identified and resolved quickly. Discover how to identify a network problem and resolve it using different techniques and tools, and prepare for exam N10-007.

Target Audience
Network administrators, network technicians, network installers, helpdesk technicians, IT cable installers, and any other professionals working with computer networks

Prerequisites
None

Expected Duration (hours)
1.1

Lesson Objectives

Troubleshooting Methodology & Tools

  • start the course
  • identify a user's problem by following the network troubleshooting methodology
  • establish a theory of probable cause by questioning the obvious and considering multiple approaches
  • test a theory to determine the cause and next steps, and if escalation is required
  • establish a plan of action to resolve problems and identify potential effects
  • implement an appropriate solution or escalate if required
  • verify full system functionality and implement preventative measures
  • document findings, actions, and outcomes
  • apply the network troubleshooting methodology to fix network issues
  • use hardware tools to fix network hardware issues
  • use a packet sniffer to intercept and log network traffic
  • use a port scanner to identify which ports are open on a network
  • use a WiFi analyzer to detect usage
  • use a bandwidth speed tester
  • use network troubleshooting command line tools
  • use Linux command line tools
  • use various network troubleshooting tools
  • Course Number:
    cs_ctnp_a13_it_enus

    Expertise Level
    Intermediate