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ITIL® 2011 Edition Foundation: Service Design Fundamentals


Overview/Description
Target Audience
Prerequisites
Expected Duration
Lesson Objectives
Course Number



Overview/Description
IT organizations must design their services according to their business objectives, thereby aligning those services with their business needs. Within ITIL®, Service Design is a stage of the Service Lifecycle that helps IT organizations create the design specifications to provide these IT services. This course will assist the learner in preparing for the ITIL® Foundation certification examination and is aligned with the ITIL® Foundation Syllabus. ITIL® is a registered trade mark of AXELOS Limited.

Target Audience
For information technology managers and support personnel who seek to improve and streamline the processes used to support the deployment of information technology within a business organization and individuals preparing for the ITIL® Foundation exam.

Prerequisites
None

Expected Duration (hours)
1.5

Lesson Objectives

ITIL® 2011 Edition Foundation: Service Design Fundamentals

  • identify the five aspects of Service Design
  • recognize how to ensure that Service Design scope is aligned with business needs
  • identify considerations when designing a service solution
  • identify the options of status within the Service Portfolio
  • match roles in the enterprise architecture with their functions
  • recognize the areas to consider when designing a management architecture that integrates IT needs with business needs
  • identify the features of process design
  • recognize scenarios that illustrate metric tree benefits
  • demonstrate knowledge of the five aspects of Service Design
  • Course Number:
    ib_itlv_a04_it_enus

    ITIL® is a registered trade mark of AXELOS Limited. Used under licence of AXELOS Limited. All rights reserved.