Course Details

Previous Page


ITIL® 2011 Edition Overview: Introduction to the ITIL® Framework


Overview/Description
Target Audience
Expected Duration
Lesson Objectives
Course Number



Overview/Description
A process or group of processes in place to manage the work of an organization, regardless of how meticulous and detailed it may be, is useless without being organized in some fashion. A planned structure is essential for ensuring success in managing IT functions in any organization. This course provides an introduction to the ITIL® Framework. Specifically, this course introduces the ITIL® Service Life Cycle and the five stages within the life cycle. The course covers an overview of Service Strategy, Service Design, Service Transition, Service Operation, and Continual Service Improvement, including the purpose, scope, and processes of each. ITIL® is a registered trade mark of AXELOS Limited.

Target Audience
Management and staff who want to gain a good understanding of ITIL® 2011 Edition at a high level, and those making any decisions about implementing ITIL® 2011 Edition-aligned standards, or pursuing ITIL® 2011 Edition certifications

Expected Duration (hours)
2.0

Lesson Objectives

ITIL® 2011 Edition Overview: Introduction to the ITIL® Framework

  • identify the five ITIL® Service Life Cycle stages
  • recognize the characteristics of the functions and processes across the Service Life Cycle
  • recognize the purpose of the Service Strategy stage
  • identify the key processes in the Service Strategy stage
  • recognize the goals of the Service Design stage
  • recognize key processes in the Service Design stage
  • recognize the purpose of the Service Transition stage
  • recognize key processes in the Service Transition stage
  • recognize the scope and value of the Service Operation stage
  • identify the functions of the processes within the Service Operation stage
  • identify the value of the Continual Service Improvement stage
  • recognize the functions of the key processes in the CSI stage
  • choose the right service process for a given situation
  • Course Number:
    ib_ovvx_a02_it_enus

    ITIL® is a registered trade mark of AXELOS Limited. Used under licence of AXELOS Limited. All rights reserved.