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Overview/Description
Target Audience
Expected Duration
Lesson Objectives
Course Number
Overview/Description
You've asked an employee TWICE to complete a project as soon as possible and still the work isn't completed. You've delegated a task to another employee only to have it done incorrectly. You've sent an e-mail asking for extra help on a project to which you've had several negative responses. What's going on? While these situations could be the result of many different influences, you can eliminate one of the variables by ensuring that your communication style is positive, clear, concise, and to the point. Learn how to coordinate your verbal and nonverbal message to get the best results and learn how to write in such a way that you get the highest impact with as few words as possible.
Target Audience
Supervisors, managers and coaches
Expected Duration (hours)
4.0
Lesson Objectivesrecognize the benefits of skills that enhance the ability to communicate clearly.
identify the steps in communicating a clear message.
identify factors that improve personal communication.
identify the keys to improving group communication.
recognize the value of asking good questions and listening effectively.
match questioning strategies that promote leadership with examples of each.
use key questioning strategies to demonstrate leadership in a scenario.
apply strategies for effective listening in a scenario.
recognize the benefits of using techniques for resolving conflict.
select the reasons why conflicts occur.
follow the appropriate actions to resolve a conflict cooperatively in a given scenario
use the appropriate communicative strategies to resolve a given conflict and avoid contention.
recognize the value of maintaining quality-performance standards.
select the reasons for poor performance.
use guidelines for setting quality performance standards in a given situation.
use guidelines for correcting a performance problem in a given scenario.
Course Number:
lead_01_a05_bs_enus
Communication and Leadership
Overview/Description
Target Audience
Expected Duration
Lesson Objectives
Course Number
Overview/Description
You've asked an employee TWICE to complete a project as soon as possible and still the work isn't completed. You've delegated a task to another employee only to have it done incorrectly. You've sent an e-mail asking for extra help on a project to which you've had several negative responses. What's going on? While these situations could be the result of many different influences, you can eliminate one of the variables by ensuring that your communication style is positive, clear, concise, and to the point. Learn how to coordinate your verbal and nonverbal message to get the best results and learn how to write in such a way that you get the highest impact with as few words as possible.
Target Audience
Supervisors, managers and coaches
Expected Duration (hours)
4.0
Lesson Objectives
Communication and Leadership
lead_01_a05_bs_enus
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