Course Details

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Managing Conversations and E-mail in Outlook 2016

Target Audience
Expected Duration
Lesson Objectives
Course Number

Microsoft Outlook 2016 allows you to effectively manage and organize your e-mail messages. In this course, you will learn how to arrange and view messages by conversation; use the People Pane to access, sort and filter e-mail; apply color categories; apply flags; and delete and restore messages. The course also covers ways to personalize your Outlook 2016 such as changing message preview settings and adjusting the reading pane and people pane.

Target Audience
End users; business users; IT administrators; business decision makers looking to attain competency in Microsoft Outlook 2016.


Expected Duration (hours)

Lesson Objectives

Managing Conversations and E-mail in Outlook 2016

  • start the course
  • arrange and view inbox items by conversations in Outlook 2016
  • access mail and other items using the people pane in Outlook 2016
  • sort and filter inbox messages using the view arrangement options and filter e-mail options in Outlook 2016
  • delete and restore e-mail messages in Outlook 2016
  • apply color categories to items and edit and create new categories in Outlook 2016
  • apply flags to items and use quick steps to manage mail in Outlook 2016
  • configure the message preview and people pane options in Outlook 2016
  • change the current view and recognize the current view options and settings
  • configure the folder pane view and navigation options
  • change reading pane views and navigation options and configure the to-do pane options
  • add or remove folders in favorites folders list in the navigation pane
  • sort, filter, delete, restore, and apply tags in Outlook 2016
  • Course Number: