Course Details

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Monitoring and Troubleshooting Office 365 Usage

Target Audience
Expected Duration
Lesson Objectives
Course Number
Expertise Level

This course covers monitoring and troubleshooting Office 365 availability and usage.

Target Audience
IT professionals responsible for monitoring and troubleshooting Office 365, and those preparing for Microsoft exam 70-346.


Expected Duration (hours)

Lesson Objectives

Monitoring and Troubleshooting Office 365 Usage

  • start the course
  • analyze service reports in Office 365
  • analyze mail protection reports in Office 365
  • analyze the auditing log in Office 365
  • explain the PowerShell throttling mechanism in Exchange Online
  • explain when and how throttling may occur in Exchange Online
  • analyze e-mail hygiene reports in Office 365
  • use the RSS feed and the service health dashboard to monitor service health in Office 365
  • use PowerShell to monitor the health of Office 365 services
  • log and track Office 365 service requests using the Administration Center
  • use the Microsoft Remote Connectivity Analyzer (RCA) to troubleshoot Office 365 service interruptions
  • use the Microsoft Online Services Diagnostics and Logging (MOSDAL) support toolkit with Office 365
  • use the Transport Reliability IP Probe (TRIPP) with Office 365
  • use the Microsoft Connectivity Analyzer (MCA) tool with Office 365
  • use the Hybrid Free/Busy Troubleshooter with Office 365
  • use consumption and service-related reports in Office 365
  • Course Number:

    Expertise Level