Leadership is fundamental in driving quality in an organization. A good leader's actions and words filter down to all organizational levels to create a quality culture. The concepts of organizational leadership are built on a foundation of core business elements. A clear understanding of these elements is key in developing an organization's strategic plan and vision. These core elements include: organizational structure and culture, roles and responsibilities of managers and leaders, change management, motivation and negotiation, and conflict and empowerment. This course explores the concepts of organizational design and leadership challenges.
Corporate directors of quality, quality managers and executives involved with quality at the organizational or departmental level within an organization.
Expected Duration (hours)
recognize key concepts of organizational design in practice
match the organizational structures to descriptions
recognize how culture can be exhibited in an organization
match the five steps on Juran's road to total quality management with descriptions
identify requirements for quality managers in leadership roles
match leadership styles to the appropriate follower readiness levels
recognize examples of management functions
recognize competencies required by managers
identify the techniques used by individuals acting as change agents
recognize how to overcome common organizational roadblocks to change
match theories of motivation and influence to their key concepts
recognize methods used to resolve conflict
identify techniques for empowering individuals and teams