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Evaluating Supplier Performance and Managing Supplier Relationships


Overview/Description
Target Audience
Expected Duration
Lesson Objectives
Course Number



Overview/Description
Evaluating the performance of your suppliers and maintaining mutually fulfilling relationships with them are essential activities in supplier relationship management. There are many types of supplier-related problems that you may have to deal with, and effective purchasing personnel use key performance criteria to analyze and track their suppliers' performance. Analysis of supplier performance can help you ensure that your company is getting the best value and service from suppliers, and detect areas in which corrective action needs to be taken. Effective performance feedback is a key component of long-term supplier partnerships. This course presents strategies for monitoring performance and maintaining productive long-term supplier relationships. It also outlines several types of supplier performance issues and offers ways to handle them.

Target Audience
Supervisors, team leaders, managers, and non-purchasing professionals who want to develop or refine their purchasing and vendor management skills

Expected Duration (hours)
1.0

Lesson Objectives

Evaluating Supplier Performance and Managing Supplier Relationships

  • recommend how a buyer could establish a strong relationship with a new supplier
  • recognize characteristics of a strategic alliance between a buyer and supplier
  • use a supplier evaluation scorecard to determine whether a given supplier's performance is acceptable
  • match types of non-compliance issues with corresponding strategies for handling them
  • determine the best method for delivering performance feedback to a supplier in a given example
  • recognize guidelines for delivering performance feedback to a supplier
  • Course Number:
    oper_23_a04_bs_enus