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Six Sigma Project Team Dynamics and Performance

Target Audience
Expected Duration
Lesson Objectives
Course Number

Six Sigma needs both effective leadership and management to deliver its promised results to an organization. Understanding team building processes, tools, and role structures helps Six Sigma team members produce desired results and resolve negative team dynamics. This course will examine Six Sigma team roles and responsibilities, tools for effective team management, and strategies for overcoming challenges. This course is aligned to the ASQ Body of Knowledge and designed to assist Green Belt candidates toward achieving their certifications and becoming productive members of their Six Sigma project teams.

Target Audience
Candidates seeking Six Sigma Green Belt certification; quality professionals, engineers, production managers, and frontline supervisors; process owners and champions charged with the responsibility of improving quality and processes at the organizational or departmental level


Expected Duration (hours)

Lesson Objectives

Six Sigma Project Team Dynamics and Performance

  • identify the types of teams typically used on Six Sigma projects
  • recognize the stages of team evolution
  • recognize concepts related to managing a Six Sigma team
  • identify Six Sigma organizational roles
  • match Six Sigma team roles with corresponding responsibilities
  • recognize Six Sigma project team roles and responsibilities
  • recognize how to solve interpersonal issues on a team, given a scenario
  • recognize the effects of excessive cohesion on a team and ways to overcome the issues
  • recognize strategies for avoiding common problems during team meetings
  • determine the best approach to take given a specific team challenge
  • recognize activities that take place during a brainstorming session
  • evaluate a given brainstorming session and recommend a corrective course of action
  • recognize principles of the nominal group technique
  • evaluate a given NGT session and recommend corrective actions
  • identify situations best suited to different communication tools
  • recognize examples of organizational communication technique
  • use effective communication practices on a Six Sigma project
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