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Quality Assurance and Quality Control (PMBOK® Guide Fifth Edition)

Target Audience
Expected Duration
Lesson Objectives
Course Number

There is no question that project quality is essential in ensuring project success. A quality management plan identifies quality requirements and provides all project stakeholders with documented guidelines for delivering a quality product or service. But the question is how do you ensure that the quality management plan will work? How do you know that those guidelines will, if followed, result in a successful project? The quality management plan must be audited and measured consistently and efficiently to ensure that it is both adequate and adhered to. In this course, learners will be given an overview of the Perform Quality Assurance and Control Quality processes within the Project Quality Management Knowledge Area. They'll be introduced to best practices outlined in A Guide to the Project Management Body of Knowledge (PMBOK® Guide) – Fifth Edition published by the Project Management Institute (PMI®). Specifically, learners will be introduced to the tools and techniques used in quality assurance, such as quality audits and performing a process analysis. They'll also learn quality control tools, such as cause and effect diagrams, statistical sampling, and inspection. This course will assist in preparing the learner for the PMI® certification exam and provide a foundational knowledge base reflecting the most up-to-date project management information so learners can effectively put principles to work at their own organizations. This course is aligned with the PMBOK® Guide – Fifth Edition, published by PMI®, Inc., 2013. Copyright and all rights reserved. Material from this publication has been reproduced with the permission of PMI®.

Target Audience
Existing project managers wishing to get certified in recognition of their skills and experience, or others who wish to train to become accredited project managers

Expected Duration (hours)

Lesson Objectives

Quality Assurance and Quality Control (PMBOK® Guide Fifth Edition)

  • recognize how inputs to Perform Quality Assurance are used in the process
  • recognize examples of activities that are conducted in an effective quality audit
  • recognize examples of issues that may trigger the need for a process analysis
  • sequence the steps of a root cause analysis
  • identify the outputs of performing quality assurance
  • differentiate between examples of prevention and inspection as used in quality control
  • differentiate between attribute and variables sampling
  • identify tolerances and control limits, given a sample quality control graph
  • categorize inputs to the Control Quality process according to the type of information they contain
  • match the techniques used for data collection and analysis with their purpose
  • recognize the purposes of various tools used in quality control to identify and analyze causes of defects
  • sequence the steps in creating a Pareto diagram
  • analyze a given Pareto diagram
  • recognize outputs that result from various quality control activities
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