Taking Customer Service Training Online
Customer service training provides a clear return on investment by building a service team that can help a company to retain its customers and earn repeat business. Online customer service training—delivered over the Internet or over an internal intranet—can be especially beneficial. Online customer service training costs less per student-hour than classroom-based customer service training, fits more flexibly into fast-paced work schedules, and delivers consistent instruction across even large, global enterprises.
SkillSoft's Customer Service Training Curriculum
SkillSoft is a leading provider of e-learning resources including online employee training course collections. Its award-winning business skills courseware collection features a robust customer service training curriculum that encompasses a range of focused learning paths including:
- Customer Service Fundamentals
- Front Line Call Center Skills
- Technical Support Agent Skills
- Inbound Call Center Management
- Internal Customer Service
- Measuring Customer Satisfaction
Each learning path is composed of a series of individual online customer service training courses. Each customer service training course is self-paced and highly interactive, featuring engaging, rich, media presentations, practice exercises, and simulations, as well as helpful feedback. SkillSoft's customer service training courses are developed in collaboration with leading subject matter experts, and are available in a wide range of languages and culturally appropriate localized versions.
Complementing SkillSoft's customer service training courseware curriculum is its BusinessPro collection of online reference books, the perfect solution to employees' long-term need for on demand training and professional development. The BusinessPro collection, featuring searchable full-text books from respected professional publishers, as well as timely articles and reports, is an efficient and trustworthy source of answers to customer service questions and other business questions that come up during the course of the work day.
SkillSoft—for Proven Training Content and Services
Companies around the globe turn to SkillSoft for their employee training needs. Its customer service training and other business and IT training products have been the solution of choice for more than 3,000 organizations—large and small—with over 10 million end users. For the past three years in a row, industry reports have ranked SkillSoft as number one in customer satisfaction.
To learn more about SkillSoft's customer service training solution, as well as its solutions for other business training needs such as time management training, diversity training, and green training, or IT training needs like certification preparation or web design training, please visit the SkillSoft home page now.
